We were in a party of 10 that dined here March 11....sat in the room that for a surcharge takes drink and food orders and serves to the table. 8 of party were locals from Australia that have dined there many many times over the last many years. We were visiting from USA and joined them for dinner. When server started taking orders on 1 slip no mention was made and nothing noted on menus or posted notices that they had a policy of not splitting to the bill. The person in group had 6 months ago when making a booking arranged for splitting bill whenever they dined there....still one bill but group divides it by number of couples in group and all pay the same...most of group pays in cash... We had no knowledge of the arrangement or that normally cannot split bill....how would we as visiting from USA... Got bill ($458) that could not read any of charges as register ran out of ink but server who assume did not run up bill at register gave it to us anywhere...do they think customers do not check bills to make sure no charges on it that were in error??? server asked for new detailed bill that brought and then was given $300 in cash for 3 couples and I and one other person gave server 2 credit cards noting $100 to go on each. Came back that could we come to the register and talk to female (manager?) who was on duty behind the bar. We did and the person with me explained that had gone through this all before and was sorted with management to split bill would be allowed when this group ate there...Female behind bar (manager?) was very unfriendly and abusive in her language to say the least but finally agreed to take the 2 cards and run $100 on each . I asked as a first time customer there and being from outside Australia why the server when started talking orders on the 1 order slip did not note no split bills or at a minimum that policy be posted somewhere on the menu. The aggressive rude reply was "we do not have to tell customers our policies"...if I was an owner of the place and heard this was said to a customer in that tone of voice that person would be looking for a new job...obviously does not know the number 1 rule of customer service that the customer is always right even if they are not and it is easier to keep customers coming back than to find new ones....plus the other rule---good service a person tells 1 other person---bad service they tell 20 persons!!!!!!
The server was just average but slow...gone from dining area we were in for long periods serving in other area below us.....place very quiet so could be unstaffed for evening to cut costs.
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