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“Great Hotel slightly let down by a few details”
Review of Healesville Hotel

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Healesville Hotel
Ranked #7 of 21 Healesville B&B and Inns
Reviewed October 11, 2008

The Healesville Hotel has everything going for it: huge old-fashioned bedrooms that haven't been divided up to accomodate poxy ensuites, wonderful dining room with really good food , a really interesting food shop next door that could have only been put together by people who genuinely love and know their ingredients.
It is not perfect: on the night we were there one of the two bathrooms was out of order and the other is probably a bit cosy for a whole hotel full of guests (we were there on unfashionable Tuesday, but I did wonder what it'd be like on say Friday night). Their meet and great is pretty average (surely the first thing you say to a guest isn't "can I see your credit card, please" - maybe something like "Welcome to the heaslesville Hotel, let me show you your room, where have you come from, here is the bathroom, when you've got a minute we'll go through the formalites..." would have been nice. Especially as the waiting guest with suitcases has to stand in the dining room a while feeling self conscious.
And there was one other gripe: a really toxic exploded garbage bag near our car when we got in the next day. Unfortunately the garbage is stored next to the guest car park?!
BUT I would like to point out that the staff who were rather odd when we arrived were really nice the rest of the night. We had a great time. This is not an expensive hotel, the room was much better than a motel for the same price and they have a wonderful product/concept. Bit of slack management but with luck by the time you stay they'll be a bit more vigilent.

  • Stayed: October 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Thank catherine266
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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105 - 107 of 107 reviews

Reviewed August 3, 2008

If you are travelling through Healesville with family or young kids, give this place a miss. We travelled to Lake Mountain last week and decided to eat in Healesville. As soon as we entered this restaurant the service was very poor. Whilst the staff talked amongst themselves we were left waiting for a table. When we eventually gained their attention, we advised them we needed a table for 7. We were told there was one and they agreed to make the table up so we could pop out to the car to get the rest of our family. As soon as we reentered with a child 2 mins later we were told the table was no longer available. The lady stated that another person who owned the retail shop next door was sitting in the table they had for us and although they had fine dining tables available next door we could not use those tables as it did not open for another half hour. There was 1 person sitting at the table of 7. Although we shared we had woken up our child to come inside, she was unsympathetic and made no effort to try and find another table for us - with the exception of offering us a table which was outside in freezing weather!!!!! There was no apology, no real effort to help us find a suitable table indoors.
Eat at the pizza place down the road, great service, food and they go the extra mile.

1  Thank simmomelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago
Google Translation

Stayed: January 2017
Thank JasperdeJong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Healesville Hotel

Address: 256 Maroondah Hwy, Healesville, Victoria 3777, Australia
Location: Australia > Victoria > Yarra Valley > Healesville
Amenities:
Bar / Lounge Free Parking Kitchenette Restaurant Spa
Hotel Style:
Ranked #7 of 21 B&Bs / Inns in Healesville
Price Range: $88 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Healesville Hotel 3.5*
Number of rooms: 9
Official Description (provided by the hotel):
Old world charm with new world style, this classic country hotel is at the heart of the Yarra Valley.With it's outstanding food and wine the hotel is the ideal base from which to explore the region. ... more   less 
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Also Known As:
Healesville Hotel Yarra Valley

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