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“Slightly Dissapointed.”

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Quest Frankston on the Bay
Melbourne
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Slightly Dissapointed.”
Reviewed June 30, 2013 via mobile

Stayed here for one night, just to check it out with my partner and we were a bit dissapointed. Reception wasn't manned when we arrived, there was just a sign up asking people to wait. While the room was very clean, there were little things that let it down. Heating controls were half behind the TV so it was very awkward to use. Showering resulted in water going all over the bathroom floor by running underneath the door. The worst part was the downlight above the bed - with all light switches off the light kept flashing every minute or so making it very hard to get to sleep. I ended up taking the bulb out just to stop it. When we expressed this to reception the next morning they didn't seem too bothered by it at all...
Overall, we expected more.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Callan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prabath K, General Manager at Quest Frankston on the Bay, responded to this review, July 4, 2013
Firstly allow me to thank you for taking time to review our property on tripadvisor. I would also like to apologies for the inconvenience caused both with respect to your feedback regarding unmanned reception, check out staff and issues faced in apartment. We have taken your comments seriously and I will investigate the concerns raised.

We a Brand New property opened in April 2013 and before we opened we have taken up most care to avoid issues such as down light and heating controls location errors. Down light flickering a rare fault in apartments and we only had 2 – 3 apartment having this problem. On behalf of Quest Frankston on the Bay staff and management would like to apologies this happened during your stay and make your stay uncomfortable. Please note we have rectified down light issue and heat controls location. Water drain issue in bathroom also identified in two apartments and now in the process of rectifying through the developer. In regards to reception staff, At Quest Frankston on the Bay we thrive on great customer service and our customer service standards much higher than you have experienced. Therefore I will investigate the incident thoroughly and will take necessary actions to avoid such incidents.

I am pleased that you liked the location, value and cleanliness of our apartment property.
As the property manager, I was disappointed that you had to face issues described. Again I would like to apologies for the inconvenience caused. Please do not hesitate to contact me on 03 8765 2500 to discuss the matters further.

Kind Regards
Prabath Kottegoda
Property Manager
Quest Frankston on the Bay
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (48)
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English first
Australia
Level Contributor
57 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed June 20, 2013

By my own admission I am not easily pleased & very fussy.. From the moment of book in with Chris who was very accommodating, pleasant & who would certainly be an asset to any company.
The rooms were absolutely beautiful!!! we had a fantastic ocean view room.
The bed was so soft warm & comfy & was separate from the main lounge/dining area, 2 t.v's ( one in the lounge room & 1 in the bedroom). The bathroom was compact but still had double shower & was easy to manouver around...if i had one small suggestion ( and i mean small) it would be that there are no hooks in the bathroom to hang your clothes or toiletries bag. But apart from that...I can only say what a lovely hotel!!! i have told all our family how good it is. If you...like me, don't book anything before looking up tripadvisor, believe me when i say you won't be disappointed. I will stay here again. loved it!

Room Tip: ask for a seaview room. we couldn't hear any noise at all.
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank balitraveller27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prabath K, General Manager at Quest Frankston on the Bay, responded to this review, June 23, 2013
Dear Sir/Madam

Thank you for your feedback, we really appreciate your feedback and we value them very highly. We are glad you enjoyed our apartments, facilities & service at Quest Frankston on the Bay. We are the most newest and premium accommodation provider in Frankston and we continue to improve our service and apartments for benefit of our guests. Again thank you for staying with us and recommending us for family and friends.

Kind Regards
Property Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Churchill, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 28, 2013

This brand new hotel is excellent! We had 3 rooms booked in total. I stayed in a 2 bedroom apartment and the interior was very modern and comfortable. We had an interior designer with us and she was impressed! The heating worked well and the bedding was so comfortable we asked where we could buy the pillows! The staff on reception could not have been more helpful from the initial booking to when we checked out. We needed special assistance with one of our guests and Chris, Kate and Leanne were so accommodating!

Room Tip: Our 2 bedroom was very spacious and comfortable
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SueJ68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quest Frankston on the Bay

Property: Quest Frankston on the Bay
Address: 435 Nepean Hwy, Frankston, Victoria 3199, Australia
Location: Australia > Victoria > Mornington Peninsula > Frankston
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 6 Specialty Lodging in Frankston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Quest Frankston on the Bay 4*
Number of rooms: 82
Official Description (provided by the hotel):
Quest Frankston on the Bay serviced apartments offers guests a relaxed and comfortable accommodation experience. Quest Frankston on the Bay offers a brand new, New York-style apartment property finished to the highest of standards offering modern luxury accommodation. Centrally located in the heart of Frankston's central business district, Quest Frankston on the Bay is within walking distance to Frankston's commercial area, beach and entertainment & restaurant precinct. The delights of the Mornington Peninsula are easily accessible by a short drive. This apartment style property caters for travellers looking for safe, secure and luxurious accommodation in Frankston. Quest Frankston on the Bay features 82 brand new modern New York-style apartments with a range of Studio, 1 Bedroom, 2 Bedroom apartment options & disabled access apartments. Our apartments are designed for business or leisure travellers alike, whether it is short or extended stay accommodation you are looking for. All apartments feature luxury King or Queen size bedding, stylish bathrooms, modern living with kitchen and lounge areas with space to relax & unwind. Electronic in-room safe, wired and wireless high speed internet access, and 42-inch LCD TVs with 10 complimentary Foxtel channels are just a few of the facilities we provide. We look forward to welcoming you at Quest Frankston on the Bay ... more   less 
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