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“Excellent customer service and clean rooms!”

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Best Western Plus Morristown Conference Center Hotel
Ranked #1 of 12 Hotels in Morristown
Certificate of Excellence
GreenLeadersBronze level
Reviewed April 16, 2012

We loved it here. This is one of the best Best Westerns we have ever stayed at. I forgot the name of the Sales Manager, she is a Caucasian lady, she is extremely professional and courteous!! She is awesome!!

The rooms are so clean, hallways are clean, everything smells good!!

We love their energy saving efforts also! Go green!!

They also give plenty of good quality personal items such as shampoo, mouthwash etc. at no cost.

There is even a luggage assistance cart!

We give 5 stars!!!!

Traveler, Los Angeles, CA

Room Tip: Ask for a room with the mountain view. They are on the back side of the building. Also, make sure...
  • Stayed: April 2012, traveled with family
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Thank silkyaqua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MORPC, Manager at Best Western Plus Morristown Conference Center Hotel, responded to this reviewResponded April 24, 2012

Thank you for taking the time to review our hotel. We certainly appreciate your kind words and will post them for all staff to see. Our Sales Manager was pleased to have been singled out. We hope you will visit us again soon.
Thank you,
Darrell Short
Assistant Manager

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Reviews (430)
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399 - 405 of 430 reviews

Reviewed April 8, 2012

We have stayed at this hotel several times while visiting family in the area. The rooms are always exceptionally clean. I am very hard to please when it comes to cleanliness, but the Best Western Plus satisfies. We have 2 young boys and have no problems with letting them play on the floor or take a bath at this hotel. The free breakfast is great - lots of variety and much more filling than a continental breakfast. We have stayed at several other hotels in the area and this one is by far the best value.

  • Stayed: November 2011, traveled with family
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Thank lulu0202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MORPC, Manager at Best Western Plus Morristown Conference Center Hotel, responded to this reviewResponded April 24, 2012

Thanks so much for taking the time to review our hotel. We appreciate your kind words regarding our hotel's cleanliness. Our staff does work hard and we will be sure to post your review for them to see. Also, our breakfast attendants appreciated your recognizing their efforts to please our guests with a tasty meal. We hope you can visit us again.
Thank you,
Darrell Short
Assistant Manager

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Reviewed March 21, 2012

Excellent hotel, clean and comfortable. family friendly and courteous staff. good food available in the hotel and next door at Cracker Barrel. We have used this hotel several times and were always pleased. We will use it again when we come to town.

  • Stayed: September 2011, traveled with family
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Thank Mabel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MORPC, Manager at Best Western Plus Morristown Conference Center Hotel, responded to this reviewResponded March 23, 2012

Thank you for taking the time to review our hotel. We certainly appreciate your kind words and will share them with our staff. They work hard to please our guests. We look forward to seeing you again.

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Reviewed March 15, 2012

As all people who travel with pet(s) know, "pet friendly" is often a misused term. This hotel makes pets and their human companions both feel like royalty. We received a special bag of doggie treats upon arrival. We were assigned a ground-level room in the back of the property that faces acres of open green space perfectly suited for exercise. The open space is well-lit after dark. There is a clean-up bag dispenser right where you need it, as well as a dedicated disposal container. Our room was spacious and clean. The breakfast area is big, clean, well-lit, and provided a good variety of healthy choices including yogurt, apples, bananas, fresh fruit cocktail, orange and grape juice, and a variety of bagels. Staff is neat in appearance, and always greet guests with a smile. We will definitely return.

Room Tip: Road construction is currently underway near the hotel. Ask for a room in the back of the property.
  • Stayed: March 2012, traveled as a couple
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Thank BillyBatson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MORPC, Manager at Best Western Plus Morristown Conference Center Hotel, responded to this reviewResponded March 17, 2012

We certainly appreciate your kind comments about our hotel and staff. We will share them with our employees, many of whom love pets just as you do. Be sure to stop by and see us again.

Thank you,
Darrell Short
Assistant Manager

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Reviewed December 30, 2011

We stayed here with our dog on the way to visit family in Memphis. I picked this hotel based on reviews and the fact that it would be about ten to 12 hours into our drive, so just about the right stopping point. The people were at the front desk were very friendly, the room was great, beds so comfortable, and the bathroom shower head was awesome. After traveling all day it felt great on my back. The area of the hotel reserved for pet owners is something special!! Sliding glass doors to a covered patio for the quick in and out, plus a designated walking area with bags and disposal spots. The restaurant has a limited menu, but it certainly beats the fast food we have to eat when road tripping with our dog. Better than most hotel food. Did I mention clean?? It was very clean. New heat/ac unit ran perfectly and was quiet!! Most hotels have such noisy units. Will use this hotel as our stopping point from now on every trip we take to Memphis area to visit our family.

Room Tip: If you have to travel with your pet, this is a great place for you to stay!!
  • Stayed: December 2011, traveled with family
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1  Thank CarolandKen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Landree B, Guest Relations Manager at Best Western Plus Morristown Conference Center Hotel, responded to this reviewResponded February 23, 2012

Thank you for taking the time to review our hotel! We are so pleased that you had a wondeful time while staying with us. We are happy to welcome pets, after all they are members of the family, too. We look forward to seeing you again soon.

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Reviewed December 28, 2011

I actually liked this hotel. Everything was included, even bed bugs. I stayed one night, bid 45 on priceline so it was a good deal. Check in was no problem, the room was big and so was the bathroom. Room was also pretty clean. Not very noisy either. Slept well on a comfortable bed. The fitness center was average, but still better than most I've encountered. There was a treadmill, stationary bike, and elliptical - all were relatively new. Also a multi gym machine and a dumbbell rack and a tv on the wall. It was pretty small, it actually was shaped like all of the rooms, just without a bathroom - so it would be pretty darn crammed if there were more than 1 person using it.

Breakfast is included as a free buffet in the restaurant, and it also was pretty good. Hot foods included - more than just do it yourself waffles. The business center worked just fine - 3 computers with internet access and an industrial printer/copier. It looked like the only pool is outdoors, and has a hot tub. The only bad note was that the evening I stayed there, while doing paperwork on the bed I noticed a bed bug crawling on the pillow. It might not have even been a bed bug, maybe a tick or a termite. I'm a low maintenance guy so I cast the pillow aside and slept on the bed with no problem. Didn't notice any bites or anything in the morning either. With the bed bug epidemic happening all over the country, its naive to think that they arent in every house/hotel/apartment/bed that isn't located in Antarctica. I don't think it's a very big deal so it doesn't worry me, but if this is a big concern for you - just inspect your room or steer clear.

  • Stayed: December 2011, traveled on business
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Thank shaunbsc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MORPC, Manager at Best Western Plus Morristown Conference Center Hotel, responded to this reviewResponded February 10, 2012

Thank you for your review. We appreciate all the kind words you had to say regarding our hotel. We strive to make each guest feel at home.

I'm sorry you had an uninvited pest in your room. Rest assured, we have an exterminator here every month and our housekeeping staff has been trained on how to look for signs of bed bugs. The room in question has been inspected and we could find no signs of a bed bug infestation.

As for what critter may have made its way into your room, well I'm afraid I do not have an answer. Our rural location, while scenic and beautiful, does sometimes lend itself to a variety of visitors.

While our hotel is pet friendly, this is not the type of pet we mean! Again, thanks for your comments and do come back again.

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Reviewed November 29, 2011

My husband and I booked an overnight to visit with family over the Thanksgiving weekend. I've never stayed in a Best Western, but was completely thrilled with our room and the service that we received. We booked an Executive King room which was quite large and also had a full sized sleeper sofa, desk/chair and balcony. The furnishings were lovely and the bed was very comfortable. I was happy to see that other reviewers gave high marks for cleanliness and we experienced the same. Loved the Bath/Body Works toiletries, too. Customer service was great and even offered a late checkout, if needed. The only small disappointment was the breakfast buffet - all items were good, except the eggs; they were the steamed "rubbery" kind. Other items were delicious.

  • Stayed: November 2011, traveled as a couple
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Thank bwalkerfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Landree B, Front Office Manager at Best Western Plus Morristown Conference Center Hotel, responded to this reviewResponded December 2, 2011

Thank you for your kind words regarding our hotel. I am pleased you found your room clean and comfortable. I am sorry you didn't enjoy the eggs on our complimentary hot breakfast. We work very hard to make our guests happy and will look into a solution. Also, we agree the Bath and Body Works toiletries are wonderful and our guests really seem to enjoy them.

Again, thank you for staying with us and we hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Morristown Conference Center Hotel

Address: 130 Cracker Rd, Morristown, TN 37813-3964 (Formerly Morristown Conference Center Hotel)
Phone Number:
Location: United States > Tennessee > Morristown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 12 Hotels in Morristown
Price Range: $98 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Morristown Conference Center Hotel 2.5*
Number of rooms: 112
Official Description (provided by the hotel):
Welcome to BEST WESTERN PLUS Morristown Conference Center Hotel!The BEST WESTERN PLUS Morristown Conference Center Hotel is newly renovated and features the most meeting/banquet space in the area. Enjoy our complimentary hot breakfast or a workout in our fitness center. Book your next stay with us. ... more   less 
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Also Known As:
Best Western Plus Morristown Hotel Morristown
Morristown Holiday Inn

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