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Traveler rating
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55
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10
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All reviews two king size beds spa bath fairway view school holidays kids room tennis courts buffet breakfast pancake machine short break including breakfast third floor round of golf great weekend heated pool hepburn springs sovereign hill small kitchenette
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9 - 14 of 547 reviews
Reviewed 5 weeks ago

We stayed in a 1 bedroom apartment overlooking the golf course. It was roomy and very comfortable - had a great night's sleep. Dinner and breakfast were tasty and enjoyable. The walk around the golf course is beautiful - lots of kangaroos and birds to see. The pool was lovely, but would be perfect if all parents actively supervised their children (most did, but there's always one....). The carpark is at the bottom of a steep hill but this was easily managed by helpful check-in staff assisting with luggage and another staff member picking up guests from the car park in a golf cart.

Room tip: A room over the golf course has a lovely view
Date of stay: January 2020
    • Value
    • Cleanliness
    • Service
Thank tess303anne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin-ResortManager, General Manager at RACV Goldfields Resort, responded to this reviewResponded 4 weeks ago

Dear tess303anne,

Thank you very much for your review, we are delighted you had such an enjoyable stay with us and both the experience we delivered and the and great surrounds of our Resort.

We hope to welcome you back again in the near future.

Kind regards
Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2020

Stayed for 4 nights at the Resort. Were not sure what to expect. It exceeded out expectations.
Fairway suite was delightful and spacious. The toiletries were more than above average and kitchenette [which we did not use] was well appointed with cutlery and crockery. Excellent if you were a family with little ones.
The reception staff are polite and friendly.
The Restaurant at the bar covers the family favourites; well cooked and proudly presented. The Mexican Pizza was delightful;with a thin charred crust. The fish and chips - hearty.
The Harvest Restaurant served some very good meals for dinner with the Chef taking an artistic bent to his/her presentations.
A couple of simple mistakes; two glasses of wine being charged as two bottles; were quickly rectified.
Breakfast has a good spread. Excellent croissants.
Though one small hiccup; when i asked for a mug to make my coffee in; it was not forthcoming; only a cup. Mugs were available over at the barista station; but would not be parted with!!!
A mug was eventually brought to me by the Maitre d'; who was apologetic.
A nice touch in the "green" stakes was the offer of NOT Cleaning the room for a day and a credit voucher being added to your account.
Over all a very pleasant stay and well situated to take in Ballarat and Daylesford.

Room tip: Fairway facing rooms
Date of stay: January 2020
    • Rooms
    • Cleanliness
    • Service
Thank IAN M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin-ResortManager, General Manager at RACV Goldfields Resort, responded to this reviewResponded 2 weeks ago

Dear Ian M,

Thank you very much for your fantastic review, we are very grateful for the feedback. We do have a excellent team of people who strive to deliver a great experience for our guests and are continually looking at new ways to enhance the guest experience of which the new pizza offering is one.

We will share your comments about the simple mistakes that were made in regards to the wine and coffee experiences, these will be reviewed with our team.

At RACV we are committed to a sustainable future and our Go Green program is just one of the various initiatives that we are rolling out.

We look forward to welcoming you back again soon.

Kind regards
Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2020 via mobile

I did write an earlier review and was quite harsh. After discussions with staff and management, I have removed my previous review and will re post.

This is a lovely resort, nothing changed. We stayed 9 days and in hindsight may have been to long as I feel the resort caters well for weekends and long weekends. The restaurant has nice signature dishes although for lengthy stays, limited choices.

We did have problems with pay for movies although this was not important to us, what was important was the fact staff never responded to our queries on two different issues.

Once management found out it was handled very professionally with apologies. One staff member (Felicity) went above and beyond to ensure we were taken care of. That was fantastic.

All staff there are extremely friendly, what a pleasure to deal with smiling, happy people. Maybe it's the country air, something cities could learn.

Not sure of gentleman's title, but restaurant manager, who worked extremely long hours was always polite, cheerful, said hello and went out of his way to ask us how we were.

We would stay there again although not for 9 days, more like 4. Have already convinced family members to try it out (they are from Melbourne, us from Brisbane) for the food, friendliness, golf and a little fishing when the time is right.

Thanks to Operation Manager for his assistance.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank Holidaze_BNE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin-ResortManager, General Manager at RACV Goldfields Resort, responded to this reviewResponded 2 weeks ago

Dear Holidaze_BNE,

Thank you very much for your review, we are delighted that we were able to connect with you and speak through some of the feedback you had shared.

Our region does have a lot to offer however we do appreciate the commentary about the Resort offering and ways we can enhance that. We are currently undertaking works to refresh some of the facilities at the Resort including the Restaurant and Children's playroom and further enhancement to other areas planned as well in the coming months.

Thank you for the feedback regarding, Rajat, Reza & Felicity. We are very lucky to have a great group of people working here at the Resort who are committed to delivering memorable guest experiences.

We look forward to hopefully welcoming your family members in the near future and yourselves should you be venturing down to Victoria once again.

Kind regards
Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2020 via mobile

Have just spent 2 enjoyable nights over the New Year. Room wss morr than adequate even though it overlooked the carpark.
Disappointed with the following
1. The golf course was in need of love. Bunkers not raked in quite awhile, fairways not mown and greens not rolled after coring.
2. We bought the 'Gourmet' package. The food was really sub standard and the choice very limited. Other meals looked ok.
The casual dining area had great food.
3. When booking asked about entertainment on New Year's Eve. Told there was none and no advertising suggested anything different. BUT apparently there was and it was terrific according to other guests. Missed it!!!

This resort has loads of potential but misses the mark

Date of stay: January 2020
Trip type: Traveled as a couple
Thank lizbarbm2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin-ResortManager, General Manager at RACV Goldfields Resort, responded to this reviewResponded 2 weeks ago

Dear lizbarbm2020,

Thank you very much for your review, we are sorry that some elements fell short of your expectations.

I have shared your feedback with our Golf Manager who at the time reviewed the course and the works undertaken by the team.

We appreciate the feedback regarding your dining package and will be something we review as we prepare to reopen the refurbished restaurant.

We are sorry that the communication regarding our New Years Eve musician was not communicated appropriately. This is something we have identified and will look at improving moving forward.

We do hope you will return at some point in the future to allow us an opportunity to renew your faith in our Resort.

Kind regards
Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2019

Stayed for 2 nights...Xmas Eve and Xmas Day......all staff we met were extremely professional and obviously well trained. Be careful of room allocation....that room we were allocated was next to the truck loading dock with noisy trucks ...when we complained we were given a higher room on the "quiet side" of the building. The 5 course Xmas lunch in the restaurant was excellent...would recommend this resort but ensure you request a good room.

Date of stay: December 2019
    • Rooms
    • Cleanliness
    • Service
1  Thank Alan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin-ResortManager, General Manager at RACV Goldfields Resort, responded to this reviewResponded 2 weeks ago

Dear Alan L,

Thank you very much for your review, we are delighted you had such an enjoyable festive stay with us.

We appreciate the commentary regarding your room allocation and it is great to read that our team was able to assist you with that.

Thank you for the excellent feedback in relation to your Christmas lunch, the 5 course experience was a new offering from us this year so the team will be very grateful for the excellent feedback.

We hope to welcome you back again in the near future.

Kind regards
Martin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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