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“excellent value” 4 of 5 bubbles
Review of Holiday Inn Warwick Farm

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Holiday Inn Warwick Farm
Ranked #1 of 1 Hotels in Warwick Farm
Sydney
Level Contributor
77 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“excellent value”
4 of 5 bubbles Reviewed May 4, 2014

This motel was originally know as sunny brook and what a mess it was back in the day, swore I would never stay here again.
Now its a Holiday inn completely renoed room a complete turn around - well done!
Excellent value.
Check in easy and friendly.
Bathroom clean, shower head and temperature of water spot on.
Beds comfortable didn't have a back ash in the morning.
Room was extremely clean.
Room service staff could have used a more positive attitude, Young Lady seemed grumpy disinterested, no smile or upbeat attitude
Wouldn't have problem staying here again.

  • Stayed May 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank uter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damien P, Manager at Holiday Inn Warwick Farm, responded to this review, May 21, 2014
Good Afternoon Uter,

Thank you for your feedback regarding Holiday Inn Warwick Farm and especially having returned to us under the new brand. I am proud of what the team have achieved over the past 6 months of operation and we will continue to develop our facilities to be a one stop shop for all of your needs.

I have investigated with the team the Room Service commentary and have initiated further development of our services to ensure it meets service standards expected of a Holiday Inn.

Once again, thank you for recognising the change in our hotel and I look forward to your return visit

Regards,

Damien Parsons
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

110 reviews from our community

Traveler rating
    33
    53
    15
    2
    7
See reviews for
25
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 24, 2014

We booked the deluxe king suite here.
The rooms were exceptional . It was tastefully done , very clean and the beds were super comfy .
In house full Breakfast was excellent.. . Will definitely come back.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sylvia N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damien P, Manager at Holiday Inn Warwick Farm, responded to this review, May 21, 2014
Good Afternoon Sylvia,

Thank you for your great feedback and kind words about our new decor in the rooms at Holiday inn Warwick Farm

We look forward to your next visit

Kind Regards,

Dimitri Karam
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Canada
Level Contributor
200 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 bubbles Reviewed March 24, 2014

We booked our first night in Australia too late and because of The Australian Open were unable to get a a hotel in our price range in Sydney and ended up at this newly re-modeled Holliday Inn. it was well out of the city, but we found the 30 km drive into the city easily done even driving on the left side of the road.. The room was quite acceptable for what we needed. Clean and reasonably sized. The staff was helpful in answering our questions. However the 'eating room' situated in the hotel left a lot to be desired. I say 'eating room' because that is all it was. We'd been sitting for sometime before we realized we had to go to the kitchen door to order our food. the order was taken and delivered by the cook. No menu. but we did eat that first day.

Room Tip: You get what you get and the doesn't seem to be that much to look at outside.
See more room tips
  • Stayed December 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank BB Carmen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damien P, Manager at Holiday Inn Warwick Farm, responded to this review, March 26, 2014
Hi BB,

Thank you for your feedback regarding my property the Holiday Inn Warwick Farm

I am happy to read that the hotel room met your needs and the staff were helpful however I was concerned to read about your dining experience.

Please feel free to contact me directly to discuss further as I would like to investigate why your experience occurred and implement a service resolution.

Kind Regards,

Dimitri Karam
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
1 review
5 of 5 bubbles Reviewed March 17, 2014

I have read some of the other reviews which have given the hotel a bad rap, but that was defiantly not our experience and we often stay in 5 star hotel so our expectations are pretty high.
The Holiday Inn Warwick Farm was about 1 min from the Masterton Display Village which was where we were visiting, so for us the location was fantastic. We stayed in the executive king suite which has a separated living area with a four seater lounge, small kitchen, a nice balcony and a spa bath to die for! We ate in the restaurant on the first night and both the service and food was great. The second night we ordered room service from the tavern - the meal was huge and was defiantly value for money. The only recommendation we made upon departure was to ask for bottles of water to be provided in the room. We would stay here again.

Room Tip: executive king suite
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Emma T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damien P, Manager at Holiday Inn Warwick Farm, responded to this review, March 19, 2014
Good Afternoon Emma,

Thank you for your great feedback about Holiday Inn Warwick Farm!

I am so happy to read that not only did our facilities go beyond your expectations but that our current Food & Beverage offering and service was of a high standard

Over the next 9 months I am excited to be able to add to the F&B offering with a newly constructed Warwick Hotel that will cater for indoor and outdoor dining as well as some other secret offerings to be released in due course!

I hope the house hunting went well and thank you once again!

Kind Regards,

Dimitri Karam
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karachi, Pakistan
Level Contributor
130 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 bubbles Reviewed March 1, 2014

Excellent Hotel, Courteous, pleasant & Helpful Staff is what makes the stay memorable at Holiday Inn Warwick Farm. Only thing missing was a gym and thats the only thing lacking. Otherwise, an excellent place to stay.

Room Tip: All Rooms are good.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PkWanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damien P, Manager at Holiday Inn Warwick Farm, responded to this review, March 3, 2014
Dear PkWanderer,

Thank you for your great feedback and I'm happy to hear that your stay was a 'pleasant' stay.

The customer service from the staff at Holiday Inn Warwick Farm is continuously developing to assist in the many varying requests and I am happy to hear that the staff were polite and friendly during your stay

With regards to our gym, we are waiting on 2 final pieces of equipment to complete the facility and they should be installed within the next 2 months.

Once again thank you for your feedback and we hope to see again some time

Kind Regards,

Dimitri Karam
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Beach NSW Australia
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed February 28, 2014

A very warm and helpful reception awaited us at HIWF, staff were most pleasant, reflecting in my opinion, good management. Our room was quite clean and comfortable with good accoutrements and an opening window for fresh air. Would have appreciated an extra chair in the room but that's a small issue. In company with others we ate at the bistro which proved to be fair value and made pleasant by, again, really nice staff. Don't look for any Michelin stars but bring your appetite. Breakfast was a very reasonable $10/head by booking ahead and the fare quite satisfactory, especially at that price.The important issue is would we stay again? Yes, most definitely.

Room Tip: Rooms facing the main road a little noisy but cooler than the North facing ones opposite.
See more room tips
  • Stayed February 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ElectrickBlue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damien P, Manager at Holiday Inn Warwick Farm, responded to this review, March 3, 2014
Dear ElectrickBlue,

Thank you for your magnificent feedback about Holiday Inn Warwick Farm and Warwick Hotel. I am pleased to hear consistency in service from different departments and more so that the venue was satisfactory

looking forward to your return and note that the Warwick Hotel will be undergoing some renovations and will be due for completion by the end of the year. We will be able to then offer a greater selection in Food & Beverage with a funky, decked out venue

Kind Regards,

Dimitri Karam
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weston, Florida
Level Contributor
229 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
5 of 5 bubbles Reviewed February 22, 2014

I would have given four stars for this property as they are working diligently to get there but are a few steps short but based on the staff they will certainly achieve overwhelming success. We like staying in american products as it is a known quantity for us in a foreign country. They stated they had recently become a holiday inn and are working to get to the standard expected.

As for the rooms they are very nice, good size for a Sydney hotel, and well equipped. The internet is through the TV but it worked fantastically for us. A couple minor issues are that the walls are not well insulated for sound and the bathroom ceilings could use replacing (not that bad). The beds and pillows were extremely comfortable, A/C worked great, modern, up to date furnishings.

The restaurant had great food just a little short on atmosphere.

The staff could not be more attentive. They clearly make this a place to stay if you are in need of accommodations in the area.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Batt2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damien P, Manager at Holiday Inn Warwick Farm, responded to this review, February 24, 2014
Good afternoon Batt2!

Thank you for your fantastic response about my property and the team!! I am proud to read comments such as 'The staff put this hotel over the top' and I have congratulated the team on leaving such a great impression.

We will continue to ensure that customer service is treated as a primary focus no matter what the situation. We still have some exciting developments over the next 9 months and hopefully when you re-visit you will be able to experience our full entertainment venue!!

I have also highlighted your comments to the chief engineer regarding bathroom extractors and wall insulation and hopefully will be able to apply a resolution before your next visit

Once again thank you for your great feedback!

Kind Regards,

Dimitri Karam
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Warwick Farm

Property: Holiday Inn Warwick Farm
Address: 355 Hume Highway, Warwick Farm, Liverpool, New South Wales 2170, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Liverpool > Warwick Farm
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Warwick Farm
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Warwick Farm 4*
Number of rooms: 146
Reservation Options:
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