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Hotel Ibis Thornleigh
Ranked #1 of 1 Hotels in Thornleigh
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457 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
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  • English first
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English first
Melbourne, Australia
1 review
Reviewed May 29, 2014

If you like low budget, minimalist, barely clean rooms with threadbare towels and threadbare service, the Ibis Thornleigh is the hotel for you! Service in the restaurant is poor and breakfast is average.



Room Tip: Make sure you don't have a room near reception or facing the highway. Chinese bus tours checkin...
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ibis Hotels

Helpful?
Thank DeclanM612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HITGM, General Manager at Hotel Ibis Thornleigh, responded to this review, June 4, 2014
Dear DeclanM612,

Thank you for taking the time to tell us about your experience at the ibis Sydney Thornleigh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I remain at your disposal should you wish to discuss this feedback in more detail. With reference to the cleanliness of the rooms, we have just completed a carpet and bed replacement which gives a much cleaner, fresher look of which I trust will address some of your concerns.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Kind Regards,
Jeremy Samuels - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Conegliano
Level 5 Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 27, 2014

I had the opportunity to stay one night in this hotel: is slighlty out of Sydney, north side.
Room are rather small but look like fresh renewed, with all comfort inside.
I would definitively come back on the first occasion (hope to come back to Australia soon so :) ).

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank apaolo67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HITGM, General Manager at Hotel Ibis Thornleigh, responded to this review, June 4, 2014
Dear apaolo67,

Many thanks for your kind feedback and review. As you may have seen from the comments below - we have just completed a replacement of all carpets and beds throughout our rooms in the hotel. I certainly agree that the new product gives a very fresh, clean look to the rooms - and the new beds are simply amazing!

I certainly look forward to welcoming you back to Hotel ibis Thornleigh on your next visit to Australia.

Kind Regards,

Jeremy Samuels - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 6 Contributor
198 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed May 24, 2014

We stay regularly at this hotel.

My travelling companion has mild cerebral palsy, which makes it difficult at times in the regular rooms with bathroom access.
We decided to try the disabled access room this visit & were very glad we did.
The bathroom is huge.
It is all flat & on the same level...even the metal hob at the entry door wasn't there.
The rooms are located on the ground floor, a short walk from reception & the restaurant.
The only negative was that there was a little audible noise from people in the lobby late at night.

The breakfast was unfortunately still only average, hopefully things will improve with the renovations that are to be done in the near future. Staff were friendly & happy to welcome us back...it's nice to be recognised as regulars!

We will be back :)

Room Tip: Choose a room at the back of the hotel, overlooking the back car park. Pennant Hills Rd is very nois...
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bubbles-in-Oz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HITGM, General Manager at Hotel Ibis Thornleigh, responded to this review, May 25, 2014
Dear Bubbles-in-Oz,
Many thanks for your kind feedback. I'm increadibly pleased that you had such a good experience with us and for taking the time to share your feedback.

With reference to the breakfast experience, you are correct in that we are currently looking at a potential refurbishment of our restaurant and lobby facilities - of which the feedback of our regular guests such as yourself has played a large part in the design and planning of this action.

I look forward to welcoming you back to Hotel Ibis Thornleigh in the near future.

Regards,
Jeremy Samuels - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Ibis Thornleigh

Property: Hotel Ibis Thornleigh
Address: 200 - 212 Pennant Hills Rd, Thornleigh, Hornsby, New South Wales 2120, Australia
Location: Australia > New South Wales > Greater Sydney > Hornsby > Thornleigh
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Thornleigh
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Ibis Thornleigh 3*
Number of rooms: 105
Official Description (provided by the hotel):
Ibis Sydney Thornleigh is conveniently located in the northwest of Sydney, with easy access to major arterial roads in and out of Sydney. Only 35 minutes from the CBD and close to the train station, the Hotel Sydney Thornleigh is perfect for visiting Sydney whether forbusiness or leisure. The hotel features a bistro restaurant and outdoor parking. Our well appointed rooms include in house movies. Explore the Thornleigh area and Hornsby district, which offers cinemas, restaurants and leafy parks. ... more   less 
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Also Known As:
Hotel Accor Thornleigh

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