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“Spacious and comfortable but 'quiet' room may not be.”

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Hotel Urban St Leonards
Ranked #1 of 3 Hotels in St Leonards
New South Wales, Australia
Level Contributor
77 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Spacious and comfortable but 'quiet' room may not be.”
4 of 5 bubbles Reviewed October 17, 2013

Lovely balcony room with great view over Sydney booked and I thought I was in heaven but.... beware the functions outside on the back terrace downstairs as the noise of loud, partying, drinking ladies travels UP and into those rooms so much needed early night!
Needed a quiet room to stay as spending days visiting sick relative in nearby hospital. Requested quiet room away from road noise and Terrace room on 7th floor duly upsold.
Had to get up at 4 45am to catch a flight next morning so NOT impressed that they have drinkies downstairs for functions below these rooms!
Staff NEED to mention this to clients requesting quiet room ...
Food and coffee downstairs is great as is Room Service and short walk to hospitals is safe for solo travellers but this place is not cheap.

Room Tip: Avoid the balcony rooms out the back if there is going to be a outdoor function happening that night...
See more room tips
  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank meercat05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel U, General Manager at Hotel Urban St Leonards, responded to this review, November 6, 2013
Hi meercat05,

Thank you for taking the time to review our hotel.

We do love our balcony rooms! It's always nice to stay in a room where you can step out into the fresh air. It sounds like that particular function group were having a bit too much fun and we're sorry to hear it was too loud for you. However, it's great to hear that you spoke to our friendly staff so we could move you to another room.

Glad to hear you took advantage of the delicious coffee and food available at Sure Café, and room service is always a nice treat.

Thanks again and we hope we have the opportunity to welcome you again.

Kind Regards,

Amanda Cottome
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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367 reviews from our community

Traveler rating
    135
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    4
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Japanese first
  • Swedish first
  • Any
English first
Brisbane
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed October 17, 2013 via mobile

Agree with the other reviews that this is a fantastic hotel though I was only here for a night. Great room nicely decorated and fitted out. However ask for a room around the back unless you are able to sleep through traffic noise! I did ask and was abruptly told that they were fully booked and could not move me. Appreciate that I had booked only the day before but unless the traffic drowned out all other noise then I must compliment all the other guests for being so quiet. Was it really full? Ended up with the air-con on all night to drown out the traffic noise.

Gym was good, location ok for a walk to the rail station.

Stayed October 2013, traveled on business
Helpful?
Thank White110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel U, General Manager at Hotel Urban St Leonards, responded to this review, November 6, 2013
Hi White110,

Thank you for your review and we're really happy to hear you liked the style of your room.

It sounds like you stayed on the same night as meercat05 – that function group was definitely having a bit too much fun! We're really sorry to hear we couldn't accommodate your request that evening and our hotel does get fully booked.

After a couple of reviews about the noise levels on this particular evening, we'll certainly make sure we keep a much closer eye on function group noise levels – so thank you for keeping us informed on your hotel experience.

We hope to have the opportunity to welcome you again at our hotel.

Kind Regards,

Amanda Cottome
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
159 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 bubbles Reviewed October 16, 2013

Located on Sydney's north shore this hotel is 800 metres from the trains, four stations from the centre of town. The rooms are comfortable although the bathroom was small. Room came equipped with an ironing board and iron which was nice. The reception staff were helpful and friendly. Gym is small but equipment well maintained.
The restaurant was a little pricy and the food a little inconsistent. One day we had a delightful meal the next day I had a very average meal where the salsa was 90 % onion.
The reception staff are what made this hotel standout. Quick to help and very friendly.
Overall a good hotel for business but I would not recommend for tourists.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel U, General Manager at Hotel Urban St Leonards, responded to this review, November 6, 2013
Hi Steve M,

Thank you for taking the time to review our hotel.

Sounds like you took advantage of our convenient location, which is always great to hear! Our lovely reception staff will really appreciate your kind comments, so I'll ensure I refer them to your review.

We usually get great feedback on Sure Café, so we're sorry to hear you didn't enjoy one of your meals.

Thanks again for your comments and we hope to welcome you again at our hotel.

Kind Regards,

Amanda Cottome
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
118 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed October 16, 2013

Not knowing Sydney at all and needing to be near the Royal North Shore Hospital, we found Hotel Urban as we drove past and turning around to see if we could book in. We needed 3 rooms. The young girl at the Reception was so friendly and helpful. As it was prior to 2.00 one room was ready but the other 2 were being cleaned. Soon after she rang housekeeping the other 2 rooms were ready. The rooms are big and roomy and spotless. There was a balcony also. All the rooms have everything we needed. Bed and pillow were so comfortable. And so close to the hospital. Although parking was a bit narrow at least we had parking which was great. Breakfast lunch and dinner available at the Café or room service. Would very much recommend.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lee G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel U, General Manager at Hotel Urban St Leonards, responded to this review, November 6, 2013
Hi Lee G,

What a fantastic review! Thanks so much for your generous comments and for taking the time to write them.

We're really happy to hear our friendly reception staff are continuing to make our guests happy! Keeping our guest rooms (and all of the hotel) spick and span is always a priority for us, so we appreciate that you noticed that.

We hope you enjoyed your stay with us as much as we enjoyed having you at our hotel.

Looking forward to welcoming you again in the future.

Kind Regards,

Amanda Cottome
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 8, 2013

Looking for a hotel away from the hustle and bustle of Sydney but near transport? Or need accomodation near Royal North Shore Hospital. We needed to be near the hospital and stayed for 15 days. It was ideal. Our room was spacious and comfortable. The service was excellent especially from the front desk and in the restaurant. The staff we kind and friendly.
The train station is walking distance away and there are buses along the main road.
The only downside is the lack of shops nearby for incidental purchases. We recommend this hotel.

Room Tip: A quiet room away from Pacific Highway best.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Batts654
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel U, General Manager at Hotel Urban St Leonards, responded to this review, October 13, 2013
Dear Batts654,

Thank you for your lovely review.

So happy to hear you that you were able to take advantage of the public transport nearby and we hope we were able to provide you with a cosy, comfortable retreat in between your hospital visits.

Thank you again for your comments.

Kind regards,
Amanda Cottome
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
209 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 bubbles Reviewed September 29, 2013

Stayed a Saturday night on a Wotif promotion,included free parking and 250 mb of wi-fi.Two wi-fi devices are able to be used on the account.
Check in was fast easy and friendly.Room was average size and faced Pacific highway which was not as noisy as it sounds.
Bed was amazing,sheets and quilt excellent.Toiletries supplied are 'Milk' brand,my wife loved them.Towels were huge!
I liked that a power board with heaps of power points was on the large work desk
Room service from the cafe on the ground floor was fast and food good.
Parking a bit tight in the underground carpark.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LandHBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel U, General Manager at Hotel Urban St Leonards, responded to this review, October 1, 2013
Hi LandHBrisbane,

Thanks for your lovely review.

Sounds like you found yourself a great deal with free parking and WiFi! We're really happy that you enjoyed all the little extras we offer at our hotels. A large power board always comes in handy when you travel, and we must say we are absolutely loving the Milk products.

We look forward to welcoming you and your wife at our hotel again soon.

Kind Regards,

Amanda Cottome
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Western Australia, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed September 22, 2013

Lovely clean friendly boutique hotel. Only recommendation is ask for a room away from the road as right on the highway and is really noise. Other than that amazing hotel. Bed is amazing!! Service is really good with friendly staff!!

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joanne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel U, General Manager at Hotel Urban St Leonards, responded to this review, October 1, 2013
Dear Joanne L,

Thank you for taking the time to let us know about your experience. We are so happy to hear you loved your stay!

We definitely agree with you about our Urban Snorer beds and friendly staff. Our housekeeping team work hard to ensure our hotel is always looking good for our guests, so it's really nice to hear you noticed their work.

Sorry to hear you experienced some noise problems from the highway. Next time please ensure you let our staff know so they can see if they can move you to somewhere a little quieter.

Kind Regards,
Amanda Cottome
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Urban St Leonards

Property: Hotel Urban St Leonards
Address: 194 Pacific Hwy, St Leonards, North Sydney, New South Wales 2065, Australia
Location: Australia > New South Wales > Greater Sydney > North Sydney > St Leonards
Amenities:
Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in St Leonards
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Urban St Leonards 3.5*
Number of rooms: 100
Official Description (provided by the hotel):
Hotel Urban St Leonards. More than a hotel…Not your typical Sydney hotel – experience so much more than just a good night’s sleep! More comfort, more indulgence, more taste and more inspiration. Hotel Urban St Leonards is a special place with a focus on chic relaxation. At Urban we’re serious about helping you unwind, so we’ve designed a hotel space dedicated to your relaxation and gorgeous guest rooms which offer comfort so luxurious, it’s the next best thing to sleeping at home. Set on the abundantly leafy North Shore you’ll start to understand what defines Urban when you step into this inviting space, which is as relaxed and cosy as it is modern and effortlessly stylish. You’ll enjoy 100 ultra-comfy designer guest rooms, welcoming lobby and alluring Sure Café, professional putting green for golfing enthusiasts, and beautiful conference facilities. ... more   less 
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Also Known As:
Accor St Leonards
Hotel Urban St Leonards North Sydney

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