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“Excellent”

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Hotel Urban St Leonards
Ranked #1 of 3 Hotels in St Leonards
Certificate of Excellence
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent”
Reviewed March 22, 2013 via mobile

Nice and cosy. We only stayed for one night but was very pleased. Receptionist is so helpful and friendly and flexible about some little requests you have to let your stay enjoyable.
Small hotel but definetly very adequate. Convenient and quiet.
Bed is comfortable and king sized. Plenty of pillows..
Room is big.
Will definitely return.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yume66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel U, General Manager at Hotel Urban St Leonards, responded to this review, March 27, 2013
Hi Yume66,

Thanks for the five star rating, we are thrilled to hear that your stay more than ticked all your boxes. Our staff really do try to go out of their way to help and make your stay as comfortable as possible, it sounds like our friendly staff on reception really lived up to this reputation. We're so glad that you would like to stay again, we look forward to seeing you then.

Kind regards,

Amanda Cottome

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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379 reviews from our community

Traveler rating
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    47
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Japanese first
  • Swedish first
  • Any
English first
Hong Kong
Level 4 Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 19, 2013

I stayed at the Urban for a week and overall it exceeded my expectations. Rooms were clean and well serviced. Facilities good, and staff generally cheerful and helpful. You really need a car as the nearest station (St Leonards) is a bit far to walk in the summer heat.

Like most Australian hotels the Internet for customers was exorbitantly priced, but worked well. I had a room on the road but this was hardly noticeable and certainly didn't affect my sleeping - indeed the bed was very comfortable.

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel U, General Manager at Hotel Urban St Leonards, responded to this review, March 27, 2013
Hi Steve M,

Thanks so much for your review, we're really pleased to hear that you enjoyed your stay and our famously comfortable Urban Snorer bed – the perfect recipe for a good night's sleep.

We hope to see you again some time.

Kind regards,

Amanda Cottome
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 6 Contributor
213 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed March 10, 2013 via mobile

Urban is a lovely little funky hotel that if you book in advance can get a great deal on. (Better rate than some dingy motels in vicinity). Room was lovely and bijou with comfy comfy bed as advertised. Nice toiletries and some cutely designed labels brought a smile to our faces. Only minus would be the closed bathroom door rattled in its frame at any gust of air in the night.

Staff on check in were very nice while different staff on check out were not too engaging (not that she needed to be my bill was straightforward.) Didn't use coffee bar, which looked lovely, as after civilised 11am check out we needed to get going.

My husband thought the $20 parking was steep for a non CBD place. And we both thought the lack of a complimentary bottle of drinking water in the room was poor. ($6 medium bottles were available though).

We chose here because we used to live in the area and get invited to functions etc and we would definitely book it again.

Tip: Crows Nest (walk, bus, drive) up the hill is the place to go for food & shops but nearest train is St Leonard's.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eire-ette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel U, General Manager at Hotel Urban St Leonards, responded to this review, March 11, 2013
Hi Eire-ette,

Thanks so much for your review, we are really pleased to hear that as an ex-local to the area that you would choose to stay with us again.

We really do try to delight and surprise our guests with lots of little extras such as our complimentary Evo hair care products, Slow Down Slippers and not too mention our super comfy Urban Snorer beds.

Our friendly staff look forward to welcoming you back again next time Eire-ette.

Kind regards,
Amanda Cottome
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level 6 Contributor
139 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed March 10, 2013

Stayed at the Urban for 2 nights in December over a w/e. Rooms were good (not huge), windows opened, which we like, beds very very comfy, rooms modern, clean and well equipped and given that it was 45C in Sydney the ac worked well. Some people have made comment about the road noise - we were on the 3rd floor and yes you can hear the traffic if you try hard but it was definitely not obtrusive. Car parking easy, staff very friendly and helpful and the cafe/restaurant/bar downstairs was good. Within walking distance there is a good area for dining, shopping etc, close to the city and easy to get to. All up it was a good place to stay and given a reasonable rate we would definitely go back again.

Room Tip: 3rd floor was good
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ron A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel U, Manager at Hotel Urban St Leonards, responded to this review, March 11, 2013
Hi CatsPremiers2007,

Thanks for posting such a great review, we're really pleased to hear that your stay ticked all of your boxes and that you enjoyed a great night's sleep thanks to our famous super comfy Urban Snorer beds. Our staff love to hear that our guests appreciate their warm and welcoming service.

Thanks again for your review CatsPremiers2007, we hope to see you again soon.

Kind regards,
Amanda Cottome
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 4 Contributor
46 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 8, 2013 via mobile

I stayed while traveling for work, the room had 2 single beds, the one I used would skate around the room if you lent against it, the iron kept tripping the safety switch on the power pack, and there were ants in the bathroom.
The staff were lovely, and the restaurant was fabulous, and only a ten minute walk to the train station.

I wouldn't stay here by choice, I'm glad I wasn't paying for it.

Stayed January 2013, traveled on business
Helpful?
Thank Julie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel U, General Manager at Hotel Urban St Leonards, responded to this review, March 11, 2013
Hi Julie S,

Thanks so much for your feedback, we're so glad to hear that you found our staff to be their usual cheerful and friendly selves and that you enjoyed our delicious menu at Sure Café.

We're really disappointed to hear that you experienced some issues with your room. If you would like to email us at stay@hotelurban.com.au and let us know what name you booked under we can investigate this further.

Thanks again Julie S,

Kind Regards,
Amanda Cottome
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
County Durham, United Kingdom
Level 4 Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 5, 2013

This hotel is amazing. We stayed there a total of 17 nights and cannot fault it at any level. All of the staff are friendly and experienced. Decor is wonderfully contemporary and the standard of cleanliness is a joy. Our dining experience, be it breakfast, lunch or evening meal, was fantastic - the food was cooked to perfection and beautifully presented. Checking both in and out was very efficient. The hotel is on a bus route and the train station is a stroll away. We would have no hesitation in recommending this hotel to anyone. Thanks to all of you for making us feel so welcome.
A & H Davies

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel U, Manager at Hotel Urban St Leonards, responded to this review, March 11, 2013
Hi Alan D,

Wow thanks so much for your fabulous 5 star review, we are absolutely thrilled that you could not fault your stay. We really do love to hear that our guests have experienced a wonderful stay, it makes our hard work so much more worthwhile.

It's great to hear that you will be spreading the word about Hotel Urban to your friends and family, we would love to see them too. It would be the pleasure of our friendly staff to welcome you back again some time soon. Thanks again Alan D!

Kind regards,

Amanda Cottome
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, England, United Kingdom
Level 4 Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 18, 2013

We found the reception and bar staff to be extremely friendly and helpful, although we did have some issues with my credit card not being recognised at first - this was however quickly sorted. The air conditioning didn't work at first but it was also quickly fixed. The location of the hotel is very convenient with regular buses outside on the main road taking you into the centre of town, Manly beach, or other destinations, and a major train station is quite close by too. below the hotel there is a charming creek with a small amount of preserved native bush which made for a lovely walk. I think the main drawback was that the room was a little smaller than we had hoped for in relation to the rate we paid. We had a toddler with us; they did provide a very good cot, but there was little space to spread our luggage around. The bathroom was a little small and therefore less comfortable, but clean, though the shower didn't drain fantastically. The room was also a little noisy because there is a busy road nearby. It was nice to receive a complimentary newspaper without having to pay though! and the cleaning staff were very kind and helpful when they saw we had a toddler with us..Also for us the strength of the australian dollar is an issue, making it seem quite expensive - but to be fair this is a general issue that is not the fault of the hotel.

Room Tip: Rooms that are away from the busy Pacific Highway
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel U, General Manager at Hotel Urban St Leonards, responded to this review, February 24, 2013
Hi Michael L,

Thanks so much for your review, we're really pleased to hear that you enjoyed your stay and loved our fabulous location, in convenient reach to all of Sydney's delights.

We're happy to hear that our friendly and helpful staff sorted out your minor hiccup with your air conditioning. It's a shame that you experienced some unexpected noise in your room rather than the usual peaceful stay experienced by our guests.

Where possible we always try to place guests in rooms best suited to their needs depending on how high our occupancy is. The free newspaper is always an added bonus, we often try to think of little ways to surprise our guests and make their stay more than the usual hotel experience.

Thanks again Michael L, we hope to see you again.

Kind regards,
Amanda Cottome
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Urban St Leonards

Property: Hotel Urban St Leonards
Address: 194 Pacific Hwy, St Leonards, North Sydney, New South Wales 2065, Australia
Location: Australia > New South Wales > Greater Sydney > North Sydney > St Leonards
Amenities:
Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in St Leonards
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Urban St Leonards 4*
Number of rooms: 100
Official Description (provided by the hotel):
Hotel Urban St Leonards. More than a hotel…Not your typical Sydney hotel – experience so much more than just a good night’s sleep! More comfort, more indulgence, more taste and more inspiration. Hotel Urban St Leonards is a special place with a focus on chic relaxation. At Urban we’re serious about helping you unwind, so we’ve designed a hotel space dedicated to your relaxation and gorgeous guest rooms which offer comfort so luxurious, it’s the next best thing to sleeping at home. Set on the abundantly leafy North Shore you’ll start to understand what defines Urban when you step into this inviting space, which is as relaxed and cosy as it is modern and effortlessly stylish. You’ll enjoy 100 ultra-comfy designer guest rooms, welcoming lobby and alluring Sure Café, professional putting green for golfing enthusiasts, and beautiful conference facilities. ... more   less 
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Also Known As:
Accor St Leonards
Hotel Urban St Leonards North Sydney

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