I recently had the absolute misfortune to stay at the Waldorf apartments in Rosehill. When I booked I noted it was rated at 4.5 stars. Well all I can say is that this must be a rating by the hotel itself (or its staff) and not by any sane and impartial critic.
My litany of complaints.
Size - The place has the audacity to describe itself as “a modern contemporary stylish 4½ star apartment hotel with new standards of spaciousness” – the main living area in my studio apartment was roughly 4 x 3.5m and they squeezed in a queen bed, desk, table and 2 chairs, TV cabinet. Roomy it was not. Japanese hoteliers would be envious of how little space the Waldorf gives their guests.
Servicing - Another wonderful case of misrepresentation has to be their statement that “apartments are serviced either weekly or daily”. I would have thought that for long stay guests with long stay rates that would have been weekly and for short stay that would have been daily. BUT NO. The Waldorf’s view is that it is their choice to service any room weekly. Or you can have it serviced for an additional daily fee. So I was booked to stay for 6 nights and there was to be no servicing – no garbage collection NOTHING. Interestingly I booked on a 2 day rate special so if I had made three separate two day bookings I would have received three lots of fresh linen and (no name) toiletries etc. But because I made a single booking, that gives them more guaranteed income, I actually get less service. Astounding business logic there. When I asked their petulant staff about this they said it was part of the terms and conditions. It certainly wasn’t in the confirmation they sent me and the staff couldn’t produce the all empowering terms and conditions that the Waldorf and I had supposedly agreed to.
Views – You have to love this ‘gilding of the lily’. Some overpaid advertising minion, in drawing up their website, has described the views from the rooms as “most of our studio and 1 bedroom apartments (some with balconies) have views over Parramatta City to the Blue Mountains; others are East facing apartments which enjoy views over the Rosehill Gardens Racecourse.” My studio on the 3rd floor, with one of those desirable balconies that I should have cherished, had a glamorous view of the construction site next door. Nothing better and certainly not to be cherished.
Business Hotel? – In this world of mobile phones/PDAs/and all the latest gizmos that ensure we can never actually escape from our business duties, one of the critical services is a good high speed internet service so we can keep in touch with the rest of the business world. Again, the Waldorf’s advertising states that they have “direct high speed internet port connection”. Sounds good. So for a fee of $20 plus an additional amount for each transmission you get access to the internet. Excessive in these days of free internet, but a hit that you have to take. Unfortunately they do not tell you that their IT boffins have decided that you cannot actually send emails from their servers. Yes, you can receive emails and browse the web, but actually contacting the outside world is not an option. To actually download your emails you had to risk the walk to the illustrious McDonalds down the road that actually provides a better internet service for free. An interesting view of ‘business friendly’.
Apartment Hotel – There are two things that normally attract me to the concept of an apartment hotel. The first is the claim of extra space – this wasn’t happening at the Waldorf. The second is the convenience of a washing machine and dryer, so you can pack less. The Waldorf has a good concept of a combined washer/dryer in the not very spacious or well-appointed bathroom. The only problem was that the dryer cycle didn’t work properly. It heated, but didn’t ‘tumble’. So I ended up with a steaming hot, soggy mass of clothes that were permanently creased by this wonderful treatment. A disaster.
4+ stars – I would have welcomed anyone not aligned with Waldorf to come and visit my studio apartment and give it a rating. I am confident that none would have put it above 3 stars. Towels with holes in them, a bath mat that is frayed on all sides, (and not to be changed for the duration), no mini-bar, limited range of no-name toiletries etc etc.
Whether it be for work or for pleasure this is a place to be avoided. And just for the record, I didn’t last the full 6 days. It was a busy time of the year with the World Masters Games and hard to find any availability, but there was no way I was staying in that place for a moment longer than I had to.
PS I moved to the Meriton in Parramatta and it was great!!!!
- Official Description (provided by the hotel):
- The Parramatta Waldorf Apartment Hotel is a modern contemporary stylish 4½ star apartment hotel with new standards of spaciousness and offering accommodation for short or extended stay. The unique Waldorf apartment accommodation offers luxurious and affordable self contained hotel apartments accommodation for business, leisure travelers and families. We offer self contained apartments with internal kitchen, laundry and on site complementary car parking facilities which can be utilized for your company extended stay business requirement or relocation. ... more less
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- Also Known As:
- Parramatta Waldorf Apartment Hotel Rosehill