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“disgusting dirty rude tried to charge us 3 times on credit card”

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APX Apartments Parramatta
Ranked #4 of 4 Hotels in Rosehill
australis
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“disgusting dirty rude tried to charge us 3 times on credit card”
Reviewed January 16, 2010

Do not book the quest through discover Australia for they will take full amount from credit card on arriving and presenting your confirmation Quest will tell you to pay again make phone calls then allow you to use the carpet soiled chair stained rooms
There are signs everywhere warning you of charges of $100 if you loose key set off fire alarm etc
Locks are loose so you have little security
In the morning the staff will try to charge you again on your credit card and the free parking you were promised does not exist

  • Stayed January 2010, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ski_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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188 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • Italian first
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English first
Wagga Wagga, Australia
Level 6 Contributor
101 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed December 15, 2009

Had been booked in by work for a Months stay, I lasted two nights.Firstly the one bedroom apartments have the bedroom "upstairs" no aircon or fan up there so whilst you could have the lounge at chiller room temps ,on a hot Sydney night there was no way anyone ( bar the devil ) could stand it. The biggest problem however were the mattresses ( and I stayed in two different rooms) , not since I went camping with a leaking air mattress have I been more uncomfortable. These must be the cheapest pieces of bedding ? I have encountered anywhere .If you like springs in every part of your body ( and I now suspect there was no mattress cover ) enjoy your stay.

  • Stayed November 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nangus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Rosehill hotels

sydney
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 7, 2008

Stayed here for one night as had function at Rosehill Racecorse opposite. Unit would be good if staying longer term as it has dishwasher,washing machine and dryer. Paid $130 via internet, but could have got cheaper at Rydges up the road $119. Stayed here as freinds were also booked in.

  • Stayed September 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank jkmel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qoddh, General Manager at APX Apartments Parramatta, responded to this review, September 19, 2011
Thank you for taking the time to give your feedback following your recent stay at Quest Rosehill. We appreciate all feedback both positive and constructive so that we may improve on our guest’s experience and it is pleasing to know that we were able to meet your requests and please your needs.

We strive for consistency and overall guest satisfaction throughout all of our properties and it is of great delight to me to hear of your feedback. Our team do try very hard to please all guests and it is great to know that we have achieved this. I will pass your feedback to our team which will boost their moral.

Thank you again for your feedback. Please do not hesitate to contact me should you be planning a return stay to Sydney, so we might have another opportunity to welcome your return to Quest Rosehill.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about APX Apartments Parramatta

Property: APX Apartments Parramatta
Address: 8 Hope St, Rosehill, Parramatta, New South Wales 2142, Australia (Formerly Quest Rosehill)
Location: Australia > New South Wales > Greater Sydney > Parramatta > Rosehill
Amenities:
Business Center with Internet Access Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Rosehill
Price Range (Based on Average Rates): $
Hotel Class:4 star — APX Apartments Parramatta 4*
Number of rooms: 55
Reservation Options:
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Also Known As:
APX Apartments Parramatta Rosehill

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