- Free Wifi
Clean rooms and friendly staff always available to help. Check in and check out was quick and online booking easy. Nice restaurant with nice selection of food. Ideal location for races at Rosehill Racecourse. Overall great stay and would come back.
Dear Leone M,
Thank you for providing such positive feedback using TripAdvisor.
Mercure Sydney Parramatta prides itself on our reputation for friendly, professional service. I am so pleased you were able to experience this whilst staying with us.
I will be sure to pass on your comments to the rest of our Mercure team.
Thank you once again, we look forward to welcoming you again soon.
Stayed one night here. Was very close to the venue I was attending. I would recommend for one or two nights stay The staff were very professional and friendly. Happy to help with any request. This hotel has been here a while so you can't expect it to be like a new hotel. But it was clean and tidy. Free Off street parking which is one of the reasons I chose it. Another being reputation. I have not stayed in a bad Accor hotel yet!
Dear Margaret M,
Thank you for providing such wonderful feedback on TripAdvisor.
I am extremely pleased to hear that you enjoyed your stay; and were able to experience what we at Mercure Parramatta are famous for, our professional and friendly customer service.
I will be sure to pass on your comments to the rest of the Mercure team.
We look forward to welcoming you again on your next visit.
Stayed here for one night recently. The hotel is an older building that originally used to be a travel lodge hotel and has been re branded to a Mecure under the Accor group.
I was originally placed in a room right next to the elevators and the noise was just awful as the elevators are quite old and make a horrible groaning noise. I was moved when I asked which was a nice touch. Staff member that checked me in was very pleasant, however the staff on latter were no where near as courteous or approachable.
Had breakfast in the restaurant the next morning and the service was dreadful. I was the only on in the restaurant and yet not one of the staff said good morning, offered hot drinks or even took my form for the breakfast which was still sitting on the counter when I left. The breakfast was ok yet not overly hot. If you want a basis hotel with basic service then this one is fine.
Free parking is a bonus. Internet is horrifically overpriced.
I felt you could get better value, service and features for the same price at another local hotel.
Thank you for reviewing the Mercure Sydney Parramatta on TripAdvisor.
Here at Mercure, we are well known for our superior and friendly customer service. I am saddened to hear that you did not experience the full extent of what we can offer.
Your feedback will be referred to the various departments mentioned for follow up.
It is our hope that you will give us the chance to better serve you in the future.