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“Good value with wonderful dining”

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Mercure Sydney Parramatta
Ranked #2 of 4 Hotels in Rosehill
Reviewed May 22, 2013

This hotel is very good value. Convenient positon. Good rooms and service. Two criticisms only: beds uncomfortably hard and no abitlity to open windows for fresh air.

A special mention of the restaurant. We didn't sample the breakfast but, while the decor is modest, the meals (dinner) were spectacularly good. The service of the restaurant staff was similarly top class.

  • Stayed: May 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank Susan1775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerParramatta, Assistant Manager at Mercure Sydney Parramatta, responded to this reviewResponded May 24, 2013

Dear Susan1775,

Thank you for taking the time to provide feedback about the Mercure Sydney Parramatta using TripAdvisor.

I am very pleased to hear that you enjoyed your stay. Your feedback regarding the beds and windows have been referred to the relevant departments for consideration.

It is lovely to hear that you thoroughly enjoyed your meal at M Restaurant. Your comments have been shared with the Mercure team and will serve as encouragement as we continually strive to improve.

Thank you once again and we look forward to welcoming you again soon.

Warm regards,

Fiona McLoughlin
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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391 - 397 of 880 reviews

Reviewed May 15, 2013

After spending friday afternoon running around Sydney attending appointments, needless to say as out of towners, we were exhausted. We chose parramatta as we had an event to attend in parramatta the next day. The staff were friendly and helpful, rooms were quiet, clean and spacious ( Twin beds, very comfortable), awesome buffet breakfast, and the 11am check out was very much appreciated. Having a supermarket across the road was also convenient. Free under cover parking is a bonus.

  • Stayed: May 2013, traveled with family
    • Value
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Review collected in partnership with Accorhotels.com
Thank Ontheroad879
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerParramatta, Assistant Manager at Mercure Sydney Parramatta, responded to this reviewResponded May 20, 2013

Dear Ontheroad879,

Thank you for using TripAdvisor to review the Mercure Sydney Parramatta.

I am very pleased to hear that you found our hotel relaxing, convenient and quiet. Here at the Mercure we pride ourselves on friendly customer service and I am happy to hear that you were able to experience this.

We thank you for your review once again and look forward to welcoming you again on your next visit to Sydney.

Warm regards,

Fiona McLoughlin
Assistant Manager.

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Reviewed May 13, 2013

Mecure in rosehill is the perfect venue for me as it is close to where I have to work when I am travelling. While the hotel is showing signs of age, the service at check and in the resturant takes away from any feelings of not being well looked after. My only gripe is the comfort of the bed and pillows. They seem to be a little on the hard side and the pillow not soft like mine at home. I am used to staying in the Sofitel Melbourne where the beds are super soft and have many pillow in the room to get the one that is just right.

Check in and check out absolutle flawless from a late arrival to an early morning check out, no issues. Food was great and with the Advantage Pklus card superb value when I dined with another colleague.

  • Stayed: May 2013, traveled on business
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Review collected in partnership with Accorhotels.com
Thank Peter F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerParramatta, Assistant Manager at Mercure Sydney Parramatta, responded to this reviewResponded May 20, 2013

Dear Peterfra,

Thank you for taking the time to review the Mercure Sydney Parramatta. I am happy to hear that you thoroughly enjoyed your stay.

Here at Mercure, we offer an in room pillow menu which offers a selection of different pillow types which are available on request. We would be happy to assist you with this on your next stay.

I will be sure to pass your feedback on to the rest of the Mercure team, which will serve as encouragement to continuously strive to provide superior service.

We look forward to welcoming you again soon.

Warm regards,

Fiona McLoughlin
Assistant Manager

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Reviewed May 11, 2013

Have stayed here several times over the years and noticed the foyer/reception area has had an overhaul which is great. The rooms are spacious and clean with a full sized bathroom. The best thing is the location - away from the hustle 'n bustle of Parra yet within walking distance to Parra home ground, shops, train station, food outlets, supermarket, Rose Hill races, Rivercat etc. You can park your car securely under cover for the duration of your stay at no extra cost which, in a city like Parra & Sydney is a great advantage. Highly Recommend and will stay here again.

Room Tip: Ask for a room not on top floors and away from elevators
See more room tips
  • Stayed: May 2013, traveled with friends
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1  Thank Jan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerParramatta, Assistant Manager at Mercure Sydney Parramatta, responded to this reviewResponded May 20, 2013

Dear Jan M,

Thank you for reviewing the Mercure Sydney Parramatta on TripAdvisor.

I am so pleased to hear that you found our rooms spacious and clean. I agree that the hotel is conveniently located on the outskirts of Parramatta and that the free car parking is a bonus.

Jan M, thank you once again and we look forward to welcoming you again soon.

Warm Regards,

Fiona McLoughlin
Assistant Manager

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Reviewed May 1, 2013

Absolutely fine. Slightly overpriced I thought. Reception staff very friendly and helpful. Parking on site available. Across the road from fast food outlets. Fairly quiet road. No problems at all. Thank you.

  • Stayed: April 2013, traveled with family
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Review collected in partnership with Accorhotels.com
1  Thank LizOldBar_Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerParramatta, Assistant Manager at Mercure Sydney Parramatta, responded to this reviewResponded May 4, 2013

Dear LizOldBar_Australia,

Thank you for reviewing the Mercure Sydney Parramatta using TripAdvisor.

I am pleased to hear that you enjoyed your stay and found it hassle free. Your feedback will be shared amongst our teams and serve as encouragement, as we strive to continuously improve the quality of our services.

We look forward to welcoming you again on your next visit.

Warm regards,

Fiona McLoughlin
Assistant Manager

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Reviewed May 1, 2013

This is a hotel we have used pretty regularly over the years, and is very handy to Rosehill racecourse for the annual caravan and camping show. Rooms are large enough. Problems I had this stay included having a large number of pillows - but all exactly the same and consequentially, when one didn't suit me, none of them did. I thought hotels normally give you a couple of choices.
Breakfast is getting worse every stay. They have completely got rid of pancakes, which used to appear every day. All the drinks seem to be constantly empty and there didn't even seem to be that many people there using them.
I was also surprised when, as I approached the counter, the clerk greeted the customer behind me (who was obviously known) and served that person before me. There was no sign that this other customer was halfway through a transaction or similar reason why one might skip to the front of the line.
At least the parking is still free.

  • Stayed: April 2013, traveled as a couple
    • Value
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    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank Glyn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerParramatta, Assistant Manager at Mercure Sydney Parramatta, responded to this reviewResponded May 4, 2013

Dear Traveller,

Thank you for taking the time to provide such a detailed review of the Mercure Sydney Parramatta.

I am concerned to hear that you did not enjoy your stay as much as you have on previous occasions.

Here at Mercure we offer a Pillow Menu that is located in your room and allows guests to choose between 4 different styles of pillow. Reception can be contacted and are more than happy to assist in bringing these to your room.

Your feedback regarding the Restaurant, particularly Breakfast, has been referred to our Executive Chef, Food and Beverage Manager and their teams for discussion and urgent attention.

Thank you for your comments once again. It is my hope that you will continue to use the Mercure Sydney Parramatta and allow us to better serve you in the future.

Warm regards,

Fiona McLoughlin
Assistant Manager

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Reviewed May 1, 2013

We have stayed here twice, each time for the caravan and camping expo at Rosehill racecourse. The location is absolutely superb as it is literally across the road. The rooms are fairly basic but you can't expect too much at this price in Sydney. I wouldn't recommend the restaurant - we had dinner and breakfast and both were below average.

  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank NouveauNomads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerParramatta, Assistant Manager at Mercure Sydney Parramatta, responded to this reviewResponded May 4, 2013

Dear worldtraveller2300,

Thank you for using TripAdvisor to provide feedback about the Mercure Sydney Parramatta.

I am pleased to hear that you enjoyed our convenient location but am concerned to hear that you did not enjoy your dinning experience with us.

Please rest assured that your feedback has been referred to the Food and Beverage Manager and his team for urgent attention.

It is my hope that you will give us the opportunity to better serve you again in the future.

Warm regards,

Fiona McLoughlin
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Sydney Parramatta

Address: 106 Hassall St, Rosehill, Parramatta, New South Wales 2142, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Parramatta > Rosehill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Rosehill
Price Range: $100 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Sydney Parramatta 4*
Number of rooms: 164
Official Description (provided by the hotel):
Mercure Sydney Parramatta offers spacious and contemporary 4 star accommodation on the fringe of Parramatta CBD. Attending an event? We are in prime position opposite Rosehill Gardens, a 10 minute drive from Sydney Olympic Park and only a short distance to Parramatta City Raceway and Eastern Creek. Mercure Parramatta is the perfect place to relax with our welcoming M Restaurant and Bar open 7 days. With suites and interconnecting rooms why not bring the kids along they will love the use of our Pool, spa and tennis courts on site. So what are you waiting for? ... more   less 
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Also Known As:
Mercure Sydney Parramatta Hotel Rosehill
Mercure Hotel Sydney Parramatta
Mercure Hotel Rosehill
Mercure Sydney Parramatta Rosehill

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