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Mercure Sydney Parramatta
Ranked #2 of 4 Hotels in Rosehill
Reviewed January 19, 2013

  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank NikkyD_13
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
ManagerParramatta, Assistant Manager at Mercure Sydney Parramatta, responded to this reviewResponded January 21, 2013

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420 - 426 of 862 reviews

Reviewed January 14, 2013

Had a lovely stay at the Mercure parramatta. Got a great discount and the food in the restaurant is amazing! Definitely worth it if you have an accor advantage card.
We also received vouchers in our room for free bottles of wine with dinner which was an added bonus. Julius - the waiter in the restaurant is lovely and provides great service - other waiters seemed a little clueless though.

Only downfall checkout - we were overcharged for our stay. While we were checking out another couple had the same issue (but they were overcharged quite a significant amount). We ended up getting it rectified but it would of been nicer if it had been fixed initially.

Room Tip: Check your bill!!
  • Stayed: December 2012, traveled with family
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2  Thank worldtraveller458
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerParramatta, Assistant Manager at Mercure Sydney Parramatta, responded to this reviewResponded January 18, 2013

Dear worldtraveller458,

Thank you for taking the time to review the Mercure Sydney Parramatta on TripAdvisor.

I will share your comments with Julius in our Food & Beverage team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

I would like to apologise for any delay caused when checking out. I am pleased to hear that the issue was rectified.

We look forward to welcoming you again soon.

Warm regards,

Fiona McLoughlin
Assistant Manager

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Reviewed January 14, 2013

We had everything we needed at our fingertips, the location, service, rooms breakfast was all terriffic.
Although the Mecure needs to start refurbishing as some areas will need this soon, it was great value for the money.
Impecable service from the staff on check in and anything we needed nothing was a problem.
We will stay here again :)

  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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1  Thank shelly412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerParramatta, Assistant Manager at Mercure Sydney Parramatta, responded to this reviewResponded January 18, 2013

Dear shelly412,

We very much appreciate your comments regarding your stay at the Mercure Sydney Parramatta. It is always a pleasure to receive such wonderful feedback.

I am happy to advise that refurbishment of certain parts of the hotel are under way and will be completed soon.

Thank you once again for your kind words and we look forward to welcoming you again soon.

Warm Regards,

Fiona McLoughlin
Assistant Manager

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Reviewed January 13, 2013

  • Stayed: January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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1  Thank Stu217
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
ManagerParramatta, Assistant Manager at Mercure Sydney Parramatta, responded to this reviewResponded January 18, 2013

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Reviewed January 12, 2013

Comfy beds and room
Excellent Breakfast Real value for money (PKG)
Limited service as I wanted a disposable toothbrush. was advised to go to Woolworth or seven eleven shop cross the road to purchase one at midnight.
Check in and check out was very professional. About 40 minutes drive to CBD with lots of toll hoops.

  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Thank Manoj D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerParramatta, Assistant Manager at Mercure Sydney Parramatta, responded to this reviewResponded January 18, 2013

Dear manojdandeniya,

We very much appreciate your comments regarding your stay at the Mercure Sydney Parramatta. It is always a pleasure to receive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we look forward to welcoming you again soon.

Warm Regards,

Fiona McLoughlin
Assistant Manager

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Reviewed January 11, 2013

found the bed too hard to get a good nights rest. We didn't have mini bar but every day the housekeeping woke us then realized there was no mini bar to our room. Maybe a closer eye on that. but other than that everything was really good. The room was clean and tidy.

  • Stayed: January 2013, traveled with family
    • Value
    • Location
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1  Thank robynwMaitland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerParramatta, Assistant Manager at Mercure Sydney Parramatta, responded to this reviewResponded January 18, 2013

Dear robynwMaitland,

We appreciate your comments on TripAdvisor regarding the Mercure Sydney Parramatta.

I would like to apologise for the disturbance caused to your sleep by the uncomfortable mattress and the mini bar attendant. We are always happy to assist with any problems that you experience during your stay and we do offer a 24hour Reception who are happy to help any time of day or night.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Warm Regards,

Fiona McLoughlin
Assistant Manager

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Reviewed January 10, 2013

I have stayed at the Mercure Parramatta since 1999. I find the staff and hotel great and have enjoyed its convenient location.
I have stayed there initially for work but found it ideally located and great service. It is an older hotel but it is well maintained.

  • Stayed: January 2013, traveled as a couple
    • Value
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Thank bjw56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerParramatta, Assistant Manager at Mercure Sydney Parramatta, responded to this reviewResponded January 18, 2013

Dear bjw56,

Thank you for taking the time to review the Mercure Sydney Parramatta on TripAdvisor.

I would firstly like to thank you for your on going loyalty with us. I am so pleased to hear that even after so many years; you still return and are still impressed by our customer service and convenient location.

I look forward to welcoming you again soon and the many years to come.

Warm regards,

Fiona McLoughlin
Assistant Manager

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Additional Information about Mercure Sydney Parramatta

Address: 106 Hassall St, Rosehill, Parramatta, New South Wales 2142, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Parramatta > Rosehill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Rosehill
Price Range: $117 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Sydney Parramatta 4*
Number of rooms: 164
Official Description (provided by the hotel):
Mercure Sydney Parramatta offers spacious and contemporary 4 star accommodation on the fringe of Parramatta CBD. Attending an event? We are in prime position opposite Rosehill Gardens, a 10 minute drive from Sydney Olympic Park and only a short distance to Parramatta City Raceway and Eastern Creek. Mercure Parramatta is the perfect place to relax with our welcoming M Restaurant and Bar open 7 days. With suites and interconnecting rooms why not bring the kids along they will love the use of our Pool, spa and tennis courts on site. So what are you waiting for? ... more   less 
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Also Known As:
Mercure Sydney Parramatta Hotel Rosehill
Mercure Hotel Sydney Parramatta
Mercure Hotel Rosehill
Mercure Sydney Parramatta Rosehill

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