This hotel boasts that it isn't noisey and yet there is a fair bit of noise if you are used to a quiet environment. The other Sydney Airport Hotels were much quieter. The one staff member that fronts the desk was very helpful, friendly and approachable, however there was so much not on the booking, regardless of requests, confirmation and a phone call. We had to re-iterate the extra bed, the parking etc again.
We got the sofa bed as a two bedroom apartment was not available, it was the most uncomfortable bed and was barely made with just a set of sheets. No-one came to make it or set it up etc. The main bed was awful as it was 2 beds pushing together with a huge gap in the middle and was extremely hard and uncomfortable. There was not enough crockery for 3 people either, so we had to wash up and get creative for dinner and breakfast.
Even though we paid for a third person, there were no extra towels so we waited half an hour at reception because the staff member was busy. We asked for a plug for the bath and waited at reception but they could not locate one and said it would be delivered to the room. It never came despite several phone calls. A bath was one of the reasons this hotel was chosen for our 4 year old.
The restaurants that are recommended for take away were ridiculous. It was a Sunday and yet the Chinese restaurant could not understand our order when we used a number or name of the food. After 15 minutes I/we gave up and chose the Thai restaurant. Even though they advised a 20 minute wait, we needed to call them back as the order took over 1 1/2 hours to deliver. We had to go to reception to get i, we were exhausted and needed to go to bed.
AS there was only 1 staff member at any time, it was futile to do anything about the noise around midnight for over 2 hours in the corrider and rooms next to us, knocking constantly on our door and yelling out. There were people having a party and this was not conducive to families staying at this hotel.
To top this off, taxis do not come to this hotel, they don't come when called as they have to turn around up the street and this is inconvenient. We had to catch an international flight the next morning and the coach transfer was a little early so we didn't choose this option. We had to get a trolley and walk our luggage down to the Sir Stamford to get a taxi (there is a significant amount of luggage with a 4 year old). Once there the staff were extremely efficient at getting us in the cab and we had to return the trolley to the hotel. It took another 1/2 hour to do all this, but there isn't any warning about taxis on the website. The nightly rate was not cheap either, so we expected much more.
You could also hear the traffic, the guests partying and the planes and we have stayed at two other 4 stars and not heard any of this noise before. They need more staff when busy as there was absolutely no service except a friendly hello at the beginning. Go somewhere else.
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