Be careful booking online. Whilst booking my accommodation my internet connection was interrupted, so I went back online and tried again, this time with success. Apparently I booked and paid for two rooms and only found out when I turned up at the hotel.
The first person I spoke to was sympathetic and asked his boss to refund me the cost of the extra room. Enter the dragon woman who told me it was entirely my fault, she could do nothing for me and implied I was idiot. Eventually she condescended to moving one of the rooms to a date next month. She made out like she was doing me the biggest favour and it was such an effort for her to do so.
Pity, I always tell my clients a problem (like this) is an opportunity to shine and make a customer love you. She missed a golden opportunity to shine and has alienated a potential loyal customer.
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- Also Known As:
- Hotel Formule 1 Sydney
- Formule One Airport