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“Basic but nice.”

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Ibis Sydney Airport
Ranked #7 of 11 Hotels in Mascot
GreenLeadersSilver level
Reviewed February 16, 2013 via mobile

This hotel is very clean, and even though our room was at the front you could hardly hear the traffic. Most of the staff were helpful and pleasant, except the chef! Don't know if she was just having an off day but she was very impolite and unpleasant towards anyone around her including other staff! This is an ideal hotel to stay in if you are flying out of Sydney as they also provide a very regular shuttle bus.

  • Stayed: February 2013
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Thank Hezdez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,026 - 1,032 of 1,799 reviews

Reviewed February 16, 2013

Reason for Stay:
Arriving from New Zealand for overnight stay prior to pm flight back to UK.
Location:
Very close to airport so short shuttle time required prior to flight.10 minute walk to railway station with short time trip into central Sydney. Would not want to do it with luggage.
Reception:
Efficient speedy completion of administration. No problem leaving many suitcases in storage on departure day as our flight was in the afternoon and we wanted to go into Sydney city
Parking:
Parking available on site.
Image:
Off putting the fact that the Hotel sign out side has one letter falling off.Depressing barack room corridors decor to rooms.Makes one wonder if this lack of maintenance is mirrored in other aspects of the location.
Room.
Bedroom was small but this not unexpected for for a semi budget airport hotel. Adequate and clean and had a decent nights sleep which is all I wanted.
Bathroom.
Module cruise liner design but had a decent sized shower.
Value:
Paid around A$180 for the room which seemed good value when compared with the going rates for other hotels in the area.
Food:
Had an evening meal in the Brasserie. Pleasantly surprised with the quality of the food served from a limited menu with good service. Total cost A$131 for 4 including beverages.
Shuttle Service:
Compared with Europe where hotel shuttle services are complimentary it was irritating that there was a confusing way to find the departure location at Sydney airport and following a long delay of nearly an hour one is then asked to pay A$12.
Summary:
Wanted a relaxing overnight stay at a reasonable price. This is a 3*+ hotel which fulfilled our objectives.

  • Stayed: November 2012, traveled as a couple
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Thank HighburyCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hussein A, Manager at Ibis Sydney Airport, responded to this reviewResponded March 27, 2013

Dear HighburyCheshire,

We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

At ibis Sydney Airport, we are constantly reviewing our product and have had some updates since your stay in November 2012. In January this year we completed a re-fresh of our guest rooms with new carpets and the installation of our new ibis "Sweet Bed". I hope you get to enjoy them on your next stay at an ibis Hotel!

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Hussein Abdallah
Hotel Operations Manager
Ibis Sydney Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 15, 2013

  • Stayed: February 2013, traveled with family
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Thank Cathy797
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed February 12, 2013

We stayed here for one night before our early flight the following day. Very basic rooms with cruise ship type bathroom! However it was clean and had everything you need for one night. We only ate breakfast there which to be honest wasn't very memorable. Overall for a one night stay absolutely fine.

  • Stayed: January 2013, traveled with friends
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Thank RoseReading_England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hussein A, Manager at Ibis Sydney Airport, responded to this reviewResponded March 27, 2013

Dear RoseReading_England,

We very much appreciate your comments regarding your stay at the ibis Sydney Airport.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our Executive Chef, as all feedback is assists us in continuously improving the quality of our breakfast offering.

Thank you again for sharing your experience, and we hope your next visit will be even better than your previous one.

Sincerely,

Hussein Abdallah
Hotel Operations Manager
Ibis Sydney Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 11, 2013

Had to stay overnight as no conecting flight to south as international flight arrived at 7pm
Rooms very small but clean,service was very good staff are to be congratulated. Breakfast was costly 1 continental and one full $40.00 way over the top and during the night some sort of machinery was cutting in and out (air conditioner no doubt) and as a light sleeper i woke several times but very handy to the terminals. Having said that I would stay again

  • Stayed: February 2013, traveled as a couple
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Thank lunchdearboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2013

I searched for awhile online to find a hotel just for one night by the airport. They were either really cheap and really bad, or over $200 USD.

I booked this at $160.

It was a good value for one night. Check in was quick. We went to our room, but they key wasn't working. So went back down and got another room. Room was small. Bathroom too, but fine for one night. TV channels were okay. Not too many. AC was cold for us.

Wifi in the lobby was free but for only 30 mins or 50mb, which ever came first.

We rode the shuttle to the airport in the morning. You have to make a reservation for the shuttle.

Overall a nice stay that's good for one night.

Since I didn't see this info in the reviews, if you're looking for the shuttle from the international terminal, go to space #32 outside. It's $6 AUD each way, but it was added to our bill when we checked out.

Also the IBIS was the first stop from the airport and the first stop on the way to the airport.

  • Stayed: February 2013, traveled as a couple
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Thank bhsu21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 9, 2013

Very good for one night stay. Peviously a budget motel very tastefully refurbished. Excellent bar & restaraunt facilities compensated for smallish room.Free Wifi in foyer. Staff were outstanding. Short trip to airport. Will stay again, highly recommended.

  • Stayed: January 2013, traveled as a couple
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Thank Kay F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hussein A, Manager at Ibis Sydney Airport, responded to this reviewResponded March 27, 2013

Dear Kay F,

We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Hussein Abdallah
Hotel Operations Manager
Ibis Sydney Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Sydney Airport

Address: 205 O'Riordan St, Mascot, Botany Bay, New South Wales 2020, Australia
Location: Australia > New South Wales > Greater Sydney > Botany Bay > Mascot
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Mascot
Price Range: $113 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Sydney Airport 3*
Number of rooms: 200
Official Description (provided by the hotel):
Ibis Sydney Airport - introducing our newly refurbished AAA rated 3.5 star property at Sydney Airport. We are 100% non smoking with a restaurant, bar, internet access, guest laundry and car parking (fee applies). Ibis - Hotels the way you like them. ... more   less 
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Also Known As:
Ibis Hotel Sydney Airport

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