My partner and I stayed here in August 2013 - What a disaster! After a long day, we arrived for check-in just after midnight. We were given our room key and access to the underground car park, which we discovered didn't work once we got to the gate. Due to there being no working intercom, my partner had to walk all the way back up to reception to get a new key card.
We then made our way up to our room, however the toom key wouldn't work. It looked to me that the room was occupied, so we went down to reception and informed them that not only did the key not work, but it appeared that the room wasn't vacant. They assured us it was, and re-issued us with a new key. We made our way back up, tired and exhausted only to swipe into an occupied room, scaring the living daylights out of the poor guests inside (who promptly slammed the door in our faces). So back down to reception we went. You'd think after this kind of error the staff would have been apologetic - Not the case. We were simply re-issued ANOTHER key and sent to another room.
Once in the new room, it was now around 1am and I was so upset to see the pee all over the toilet seat - Not acceptable. All night I tossed and turned thanks to the paper thin walls (constant noise of toilets/lifts/roller suitcases etc).
Once we awoke, we went down to breakfast which was included in our package (which they naturally had no record of). The breakfast was of such poor quality all I could stomach was a danish and gritty tasting coffee.
I wouldn't recommend this hotel to anyone - Just a disaster.
- Official Description (provided by the hotel):
- Sydney's Best Airport Hotel as awarded for seven consecutive years by Skytrax. Stamford Plaza Sydney Airport Hotel is your best luxury accommodation in Sydney. Located directly opposite the Domestic Terminal and minutes from the International terminal. It's the ideal business base for you to meet or discover all that Sydney has to offer - just 20 minutes drive from the Central Business District, Sydney Harbour Bridge, Sydney Opera House and the Royal Botanic Gardens. ... more less
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- Also Known As:
- Stamford Plaza Sydney Airport Hotel Mascot
- Stamford Plaza Hotel Sydney