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“Good for early morning flights”

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Stamford Plaza Sydney Airport
Ranked #5 of 12 Hotels in Mascot
Certificate of Excellence
Reviewed October 7, 2013

My wife, 4 month old daughter and myself stayed at the Stamford Plaza for one night in late September in order to catch an early domestic flight the next morning. For that purpose the hotel was perfect, as it was an easy 15 minute walk with suitcases to Terminal 2 (it would be faster if you were going to Terminal 3). There is a shuttle available, but at $6 per person we thought that walking was the better option.

Parking in the hotel car park was quick and easy, albeit a little confusing regarding the rules when parking behind and subsequently blocking another cars exit. Check in was also efficient with a friendly front desk person.

The room itself was clean with comfortable beds and most importantly a cot which we specified when we booked online. The bathroom was also clean with good water pressure in the shower with plenty of fresh towels available, which was handy when our daughter was sick in the morning and we quickly had to wash her and change her clothes. We couldn't hear much aircraft or traffic noise during the night and we all slept quite well.

One thing that surprised us was the closing time of the bar downstairs, which for an airport hotel was an early 10pm on the night we were there. We opted out of having the breakfast in the morning, which at $28 was rather expensive for what was on offer, and grabbed a quick meal at the airport instead.

Next time we have an early morning flight we would consider staying at the Stamford again primarily due to its location and cleanliness.

  • Stayed: September 2013, traveled with family
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1  Thank RationalHaze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WayneHorbach, General Manager at Stamford Plaza Sydney Airport, responded to this reviewResponded October 10, 2013

Thanks for posting a review.
We appreciate your positive comments and pleased to read of your overall satisfaction with your stay. We have noted your important point regarding the closing time of the lobby bar in which we will review accordingly.
We thank you again and look forward to welcoming you back in the near future.

Wayne Horbach
General Manager

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1,731 - 1,737 of 2,480 reviews

Reviewed October 3, 2013

Stayed there for two nights at end September 2013. The rooms are nice and spacy, the bed is excellent. Despite the amount of travellers in the hotel, the room was surprisingly quiet at night. The location is convenient if you are in between flights, but not at all if you intend to visit Sydney City Center in between travels. What I did NOT like was: 1) asked if there was a shuttle bus to go to the terminals - yes there is - at A$ 6.00 per person (!!). Note: Domestic Terminal is just around the corner, but difficult to walk to with suitcases. I think this is a rip off! 2) Breakfast at $28, car park at $25 per day and Wifi at around $25 also very expensive. 3) With two exceptions, the staff of the hotel was rather unpleasant, ranging from desinterested to patronizing.

  • Stayed: September 2013, traveled as a couple
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Thank Werner010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WayneHorbach, General Manager at Stamford Plaza Sydney Airport, responded to this reviewResponded October 10, 2013

Thanks for posting a review.
We have taken on board your constructive comments regarding prices of certain facilities in which we will review accordingly. We will also follow up on your disappointment with the service you encountered from our staff and will ensure further training is provided.
We are pleased on the other hand that you enjoyed the room and amenities if offers, in particularly the comfortable bed and noise-proof windows.
Thank you for your valuable feedback and do hope to see you back in the near future.

Wayne Horbach
General Manager

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Reviewed October 3, 2013

My stay was pleasant, service was great the gentleman at reception was very helpful. I had a coffee in the cafe outside the service was great and my coffee hit the spot. As I was sitting down I noticed only one staff member working, makes you wonder why they would only have one person on when it does get quite busy at times? Overall a good stay ill definately be back.

  • Stayed: October 2013
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Thank addictedtotravel2134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WayneHorbach, General Manager at Stamford Plaza Sydney Airport, responded to this reviewResponded October 10, 2013

Thanks for posting a review.
We are committed to providing the highest level of service and delivery, along with guest satisfaction, and we are pleased to read of the excellent service you received by our staff, not to mention the great coffee!
We also appreciate your constructive comments regarding staff shortage in which we will review accordingly.
Thank you once again and we look forward to welcoming you back in the near future.

Wayne Horbach
General Manager

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Reviewed October 1, 2013

We normally stay at the Stamford when travelling overseas as we cannot get connecting flights.
We normally have the meal deal which provides dinner and breakfast with the room.
The rooms are fine, however, if you want to use wi fi you have to go down to the lounge (free) as the cost to use it in your room is unbelievable. (In all other 5 star hotels on our trip it was free).
GROVE restaurant - We had the buffet dinner and all the food in the hot food section was cold. We spoke to the waiter who did nothing about it. We then spoke to the female manager. She took some food from it and went to the kitchen and came back to us. She advised that we should have dug in the dish and taken from the bottom as it was hot. (Yes you usuall dig deep and make a mess) These people should realize that warm chicken and seafood can be unhealthy and is against the health regulations.Nothing else was done about it. The next morning was spoke to the duty manager who said he would look into it. NOT good enough. On our return we tried the new Rydges at the Airport and It was great. As a result we will never stay Stamford again.

Room Tip: All the same
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  • Stayed: September 2013, traveled as a couple
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2  Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WayneHorbach, General Manager at Stamford Plaza Sydney Airport, responded to this reviewResponded October 8, 2013

Thanks for posting a review.
We sincerely apologise for the lapse in our standards in the restaurant and also the way in which the situation was handled. Rest assured this is certainly not the usual high service to which we aim to achieve and your comments are of real concern to us. We have followed up with the Food & Beverage Manager to ensure these issues do not reoccur.
We have also take on board your constructive comments regarding wifi and will review accordingly.
We are committed to providing the highest level of service and delivery, and again apologise that we did not meet your expectations. We do you hope you will afford us the opportunity of creating a better impression and returning to the Stamford Plaza Sydney Airport in the near future.

Wayne Horbach
General Manager

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Reviewed September 30, 2013

Stamford is a great hotel for Sydney airport, the staff and service are great.
We always use the Stamford when flying in and out of Sydney.
The staff are helpful, service is great.
We also had room service which was prompt and good value.

Room Tip: The runway view rooms are great.
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  • Stayed: September 2013, traveled as a couple
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Thank Anne2578
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WayneHorbach, General Manager at Stamford Plaza Sydney Airport, responded to this reviewResponded October 8, 2013

Thanks for posting review.
Great hotel, great staff, great service....couldn't ask for anything more!
Thanks for your continued patronage and we look forward to welcoming you back on your next journey.

Wayne Horbach
General Manager

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Reviewed September 30, 2013 via mobile

The hôtel is located not too far from the airport, and includes gym and sauna.
The restaurant is not too bad but quite expensive.
Shuttle bus for airport.
But not very convenient for tourism, as the city is far way, and you have to go with taxi, at à cost circa 40 A$.

  • Stayed: September 2013
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Thank sylvain2noumea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WayneHorbach, General Manager at Stamford Plaza Sydney Airport, responded to this reviewResponded October 8, 2013

Thanks for posting a review.
We are conveniently located next to the airport, especially if you are catching an early morning flight or coming back from that long journey! We are pleased you were satisfied with our facilities, and hope to see you again in the near future.

Wayne Horbach
General Manager

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Reviewed September 28, 2013

This hotel was very comfortable, it is amazing that it is so close to the airport and yet you are not disturbed in any way by noise. My room was very well appointed, very comfrtable with all of the usual bits and pieces you would expect in a good hotel. Decent quality fittings and a nice large bathroom. I agree that the swipe card can be irritating, my friend could not just come to my room i had to meet her in the lobby so she had access to the floor. Breakfast is excellent, a really good selection, the down side if the hideous coffee, if you want a decent coffee you have to pay extra, which was ridiculous. Late check out was easily arranged, staff cheerful and helpful. the bus from the airport, (i agree wit the other reviewer it is hard to find and needs better signage) is free, but for some reason you have to pay to go back. The domestic terminal is an easy walk weather permitting. I would definately stay here again.

Room Tip: if you are an avid plane watcher ask for a room on the higher levels overlooking the airport. You w...
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  • Stayed: September 2013, traveled on business
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Thank Tatung01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WayneHorbach, General Manager at Stamford Plaza Sydney Airport, responded to this reviewResponded October 8, 2013

Thanks for posting a review.
Sorry about the coffee....we will get on to that straight away!
Great to read you enjoyed your stay, and found the hotel comfortable, quite, and convenient to the airport. We look forward to your return in the near future.
Thanks once again for your positive feedback.

Wayne Horbach
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Stamford Plaza Sydney Airport

Address: Corner O'Riordan & Robey Streets, Mascot, Botany Bay, New South Wales 2020, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Botany Bay > Mascot
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Mascot
Price Range: $118 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Stamford Plaza Sydney Airport 4.5*
Number of rooms: 315
Official Description (provided by the hotel):
Sydney's Best Airport Hotel as awarded for five consecutive years by Skytrax. Stamford Plaza Sydney Airport Hotel is your best luxury accommodation in Sydney. Located directly opposite the Domestic Terminal and minutes from the International terminal. It's the ideal business base for you to meet or discover all that Sydney has to offer - just 20 minutes drive from the Central Business District, Sydney Harbour Bridge, Sydney Opera House and the Royal Botanic Gardens. ... more   less 
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Also Known As:
Stamford Plaza Sydney Airport Hotel Mascot
Stamford Plaza Hotel Sydney

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