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“Good value, but poor admin”

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Stamford Plaza Sydney Airport
Ranked #5 of 8 Hotels in Mascot
Brisbane, Queensland, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good value, but poor admin”
Reviewed June 19, 2013

Our one night stay was a pleasant, good value one, except for the prices at the only restaurant (in house - nothing nearby).... It was after leaving the problems started. A $100 bond on the credit card was not refunded for 2 weeks, and it took several calls and confused, seemingly overworked staff not taking any initiative before the matter was settled.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Simon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuyChallis, General Manager at Stamford Plaza Sydney Airport, responded to this review, June 19, 2013
Thanks for posting a review.
We have followed up on your comments regarding the confusion with your credit card refund and will ensure staff are retrained in the handling of all guest inquiries in future.
We are pleased though your overall stay most satisfactory and look forward to welcoming you back soon.
Guy Challis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,156 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (353)
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English first
Adelaide, Australia
Level Contributor
290 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 230 helpful votes
Reviewed June 17, 2013

I paid $AUD320 for an executive suite. The room was nice, clean and spacious and the bed comfortable. There were two bathrooms stocked with lovely L'Occitane products. Good quality TV sets in sitting room and bedroom. There is no included internet or WIFI and there are charges if you need to use the internet. In a suite one would expect a suitable area for suitcases (we only had 1 suitcase) but there was none nor was there a suitable surface on which to put our suitcase. The case rack provided is so small it would only take the carry on bag.

The restaurant managed to poison us with their seafood buffet. We even pointed out the smelly stale oyster to the staff who took it to the chef, holding it in his fingers Basil Faulty style. The feedback was that the chef apologised and told us we could have free drinks. However no apology is adequate for food poisoning. The oysters were dangerously off and yet they put them out for guests. Giving us free drinks (a mineral water and 1 beer) was hardly a suitable gesture given the incident. We were still charged full price for the meal. Our holiday was ruined from the incident.

On check in we were told breakfast was included in the rate.
We had noted that $1 breakfast deals were offered for room rates under $200 so felt this information would be correct but we double checked and were told by another staff member that breakfast was not included and it would cost us $AUD70. Ridiculous! Having been poisoned the night before anyway we decided to go to our international flight with an empty stomach.

On the upside the hotel is convenient and close the airport. There is a shuttle bus (at a fee) although signage is lacking regarding the shuttle stop at the airport.

NOT recommended.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tripping-traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuyChallis, General Manager at Stamford Plaza Sydney Airport, responded to this review, June 18, 2013
Thanks for posting a review.
Your comments are most concerning to us and certainly not the norm that we are accustomed to. We advise that our Seafood Buffet is available every day and we purchase an average of between 5 -10 dozen oysters per day. We are at a loss as to how this came about and regret this rare incident, however we will continue to work closely with the supplier to prevent this from reoccuring.
We are committed to providing the highest level of service and delivery to our guests, and appreciate your feedback which will assist us in continuing to achieve this.
We do note your stay was comfortable and hope you will afford us the opportunity of welcoming you back in the future.
Guy Challis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed June 16, 2013

Great stay at the Stamford plaza Sydney mascot. The staff were friendly on checkin and prompt in allocation our room. The room was spacious, clean and neat. The restaurant on the ground floor provided a lovely casual dinner.
Finding the shuttle bus to get you from the airport to this hotel was difficult. There is no signage as to where to meet the shuttle bus. I recommend getting directions from the hotel prior to arrival.

Room Tip: Ask the hotel for directions to the shuttle bus at the airport to get you to this hotel, not easy to...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sophPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuyChallis, General Manager at Stamford Plaza Sydney Airport, responded to this review, June 16, 2013
Thanks for posting a review.
We appreciate reading your stay with us was most pleasant. We always aim to provide the highest level of service and guest satisfaction, and are pleased we achieved this.
Thank you for your feedback and look forward to the opportunity of welcoming you back in the near future.
Guy Challis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 13, 2013

Stayed here on our way to Los Angeles. The rooms are really nice - clean and comfortable. Had dinner at the restaurant in the lobby (I recommend the fish and chips!)
We had the breakfast buffet but it's really not worth it - everything was cold by the time we got there, not worth the $28 (each) for cold eggs :( Would recommend getting breakfast elsewhere.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sarah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuyChallis, General Manager at Stamford Plaza Sydney Airport, responded to this review, June 16, 2013
Thanks for posting a review.
We are pleased your stay was comfortable before that long flight to LA. We will however follow up on your comments regarding the buffet breakfast to ensure it is up to standard at all times.
Thanks for your valuable feedback and we look forward to welcoming you back when next you are in transit.
Guy Challis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Batemans Bay, New South Wales, Australia
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed June 13, 2013

Great food and drink at Av8 bar, clean room, no free internet in todays day and age for a business traveler is beyond me.
fair breakfast. Great shower, found the beds ok.

I've left a few things behind in the rooms over the years, iPod and laptop chargers etc. And have never been called back, probably my fault

$6 outsourced shuttle bus is not to Standard.

Room Tip: Get a higher floor if possible
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuyChallis, General Manager at Stamford Plaza Sydney Airport, responded to this review, June 16, 2013
Thanks for posting a review.
We appreciate your feedback and will review your comments accordingly.
We hope to see you again when next you are in Sydney.
Guy Challis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed June 12, 2013

Ok airport hotel, a little tired though and won't be long before a full refurb needed. Well situated for a 10 minute walk to/from the domestic airport but overseas travellers will need the $6 shuttle to/frthe international airport which is a lot further away. Wifi costs an extraordinary $25 a day although there is free access in the lobby business centre. Room on the 11th floor was adequate with a bigger than average bathroom. Although we overlooked a busy road with traffic lights and were so close to the airport, noise was minimal. Would stay again if the price was right.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrisbaneRobert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuyChallis, General Manager at Stamford Plaza Sydney Airport, responded to this review, June 13, 2013
Thanks for posting a review.
We are pleased to read of your overall satisfaction with the hotel services and facilities. We do advise however that we are currently in the process of upgrading various areas of the hotel including our lifts (which have now been completed), rooms, corridors, pool/gym area, restaurant and bars.
We look forward to the opportunity of welcoming you back and showing our 'new look' in the near future.
Guy Challis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
87 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed June 11, 2013

On our way home from a 4 week vacation this was our last stop.
We arrived in Sydney at 7.30pm and were due to fly home to Perth the next morning at 8am so we chose the Stamford Plaza as our last night.
Close to the airport with great clean and bright rooms. We ate at the restaurant which was fantastic and good value.
The staff were friendly and helpful.
My only nitpick would be having to pay for wifi! $24.95 is a little steep and considering we had travelled and stayed at 5 other hotels on our holiday that offered free wifi including the sister hotel at Circular Quay.
Regardless a great hotel with large rooms and a 3 minute taxi to the airport, a great place to stay if you are overnight in transit.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SandiandGlenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuyChallis, General Manager at Stamford Plaza Sydney Airport, responded to this review, June 13, 2013
Thanks for posting a review.
We appreciate your positive feedback and pleased your stay was most comfortable.
We trust you had an enjoyable vacation and look forward to seeing you at the Stamford Plaza Sydney Airport on your next travel venture.
Guy Challis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Stamford Plaza Sydney Airport

Property: Stamford Plaza Sydney Airport
Address: Corner O'Riordan & Robey Streets, Mascot, Botany Bay, New South Wales 2020, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Botany Bay > Mascot
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Mascot
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Stamford Plaza Sydney Airport 4.5*
Number of rooms: 315
Official Description (provided by the hotel):
Sydney's Best Airport Hotel as awarded for five consecutive years by Skytrax. Stamford Plaza Sydney Airport Hotel is your best luxury accommodation in Sydney. Located directly opposite the Domestic Terminal and minutes from the International terminal. It's the ideal business base for you to meet or discover all that Sydney has to offer - just 20 minutes drive from the Central Business District, Sydney Harbour Bridge, Sydney Opera House and the Royal Botanic Gardens. ... more   less 
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Also Known As:
Stamford Plaza Sydney Airport Hotel Mascot
Stamford Plaza Hotel Sydney

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