I initially stayed at the Stamford Plaza at the end of December and had a rather mixed stay. I left an honest and truthful review on TripAdvisor and was subsequently contacted by both Ben (the Rooms Division manager) as well as the general manager of the hotel. I was not at all expecting that (I've never been contacted after any of my reviews for other locations and sometimes feel like noone listens to the feedback) and it was definitely a pleasant surprise.
Mention of my review was clearly listed on my file as I was VERY well looked after during my stay, but even before I said my name I noticed a drastic improvement in customer service from my previous stay. This time the clerk was warm and welcoming rather than the coldness and disinterested people I encountered on my last stay.
I was in room 1036 which had an amazing view over the runway and very clean throughout. It was also right down the end of the corridor which helped to minimise noise from outside the room. I did notice of the four pillows on my bed two were soft and two were firm- this realisation first hit in the wee hours of the morning when I woke up uncomfortable so make sure you decide which you want before you go to sleep!
I ate in the restaurant this time and quite enjoyed it. The food was delicious and a great atmosphere.
In my last review I said (short of having a non-refundable booking already organised) I would choose to stay elsewhere in the future. This trip (regardless of all of the extras i was provided) has well and truly changed my mind about the services offered by the Stamford and they will now be my airport hotel of choice. Congratulations team!
- Official Description (provided by the hotel):
- Sydney's Best Airport Hotel as awarded for five consecutive years by Skytrax. Stamford Plaza Sydney Airport Hotel is your best luxury accommodation in Sydney. Located directly opposite the Domestic Terminal and minutes from the International terminal. It's the ideal business base for you to meet or discover all that Sydney has to offer - just 20 minutes drive from the Central Business District, Sydney Harbour Bridge, Sydney Opera House and the Royal Botanic Gardens. ... more less
- Reservation Options:
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- Also Known As:
- Stamford Plaza Sydney Airport Hotel Mascot
- Stamford Plaza Hotel Sydney