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“A little better than last time”

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Stamford Plaza Sydney Airport
Ranked #5 of 8 Hotels in Mascot
Certificate of Excellence
Gold Coast
Level 5 Contributor
50 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“A little better than last time”
Reviewed February 6, 2013

Location (next to airport) is the best thing about this hotel (2 mins in cab - 8-10 mins walking). Not that its a bad hotel at all.
Very close to airport and better to stay here and fly out early than stay in city and allow an extra 30 in the morning
Efficient though not necessarily friendly front desk staff.
Room cleaner and fresher than 18 months ago.
Bed very comfortable.
Bathroom very clean.
Work desk a little small for any useful work.
This is a stopover style hotel - and a very good one too.

Room Tip: One side faces the airport and the other looks north - the northside is quieter though with on the a...
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AuTravelots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenNesbitt, Rooms Division Manager at Stamford Plaza Sydney Airport, responded to this review, February 19, 2013
Thanks for posting a review!

I am glad we have improved since your last visit to the hotel, and pleased you've referred to us as a 'very good stopover hotel'... we are, always, trying to improve our levels of service, and our consistency of delivery, and I will share your review with our Front Office Team for their reflection.

Kind Regards,

Ben Nesbitt
Rooms Division Manager
Stamford Plaza Sydney Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Little River, California
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 5, 2013 via mobile

Hotel room is very nice, good bathroom, lighting, and VERY quiet! No problems with hotel but restaurant was another story!
Very expensive and not good! We had seafood buffet - the balmaine bugs were tasteless - what taste they had was of chlorine. The prawns were good as was the fresh fruit. The warm dishes were so overlooked and tasted as if they had been on the warming table for days! The water system for fresh water needs to be checked for mildew in both the AVS bar and the restaurant.

Stayed February 2013, traveled as a couple
Helpful?
Thank Lrcoop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenNesbitt, Rooms Division Manager at Stamford Plaza Sydney Airport, responded to this review, February 19, 2013
Thanks for posting a review!

I have shared your review with our Area Executive Chef, Sunny Sia, and our Food & Beverage Manager, Toby Glover, for their review and action. I know they share my disappointment with your comments surrounding The Grove restaurant.

I do hope we can welcome you back to the Stamford Plaza Sydney Airport again soon,

Kind Regards,

Ben Nesbitt
Rooms Division Manager
Stamford Plaza Sydney Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jindabyne, Australia
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 1, 2013

This was my second overnight stay at this hotel prior to travelling overseas. Being a Stamford property there is an expectation of certain level of quality which is fulfilled at the Samford Plaza Sydney Airport. The rooms are very well insulated with thick glass ensuring a quiet night but there is the excitement of hearing the jets taking off overhead whilst out on the swimming pool deck. My son loved the pool and was suitably impressed with the gym. I like the little extra's such as the clean towels and showering facilities in the gym/pool area. Beds are comfotable with nice quality linen, shower over bath is a bit of a let down though. I was dissappointed that the AV8 bistro/bar was closed on the evening we stayed as previously I found it had a terrific atmosphere and was a good meal option as opposed to the rather expensive hotel restaurant. We took our dinner down the road at Mascot which was a 15 minute walk away. There is a nice bar for evening drinks or for coffee during the day. The concierge was attentive and getting a taxi to the airport quick. I will stay again on my next trip out of Sydney.

Room Tip: Great advance purchase rates are available online if you can plan ahead
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JindySuzanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenNesbitt, Rooms Division Manager at Stamford Plaza Sydney Airport, responded to this review, February 19, 2013
Thanks for posting a review!

I trust you enjoyed your holiday overseas, and we look forward to your next visit on your next trip out of Sydney!

See you then,

Ben Nesbitt
Rooms Division Manager
Stamford Plaza Sydney Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 31, 2013

Had the pleasure of staying for 2 nights for a work conference and the stay couldn't have been better.

The hotel is a short 5 minute taxi ride which is extremely convenient. (There is also a shuttle bus every 30 minutes offered by the hotel)

Easy check in and room is nice and clean. Had the deluxe room and it was huge. No noise from the outside as the windows are double glazed.

Had the buffet breakfast on both days and loved the home cooked styled meals. Received excellent service from staff member "Timothy" who was kind enough to walk me through the process of operating the pancake machine ( very cool indeed!) and the coffee machine.

Can get quite busy but there is always plenty of seating.

Newspaper and magazines are freely available. Not bad for $25.00

Gym/swimming pool was okay. Needed a thorough clean.

Concierge was helpful and provided free maps and advice on the good spots for some sight seeing.

All in all, I had a pleasant time and wouldn't hesitate to come back.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Travelbug11488
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenNesbitt, Rooms Division Manager at Stamford Plaza Sydney Airport, responded to this review, February 19, 2013
Thanks for posting a review!

"Best Hotel in Mascot".... we couldn't have said it better ourselves!

Thanks so much for your kind review, see you again soon,

Ben Nesbitt
Rooms Division Manager
Stamford Plaza Sydney Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Level 3 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 31, 2013

Arrived after early flight from London. Had emailed in advanced to ask if there would be a possibility for an early check in. We told, understandably that it could not be guaranteed, but they did have a hospitality room with coffee and showers. When we did arrive, we were greeted by a very pleasant and helpful member of staff. He told us a room was not available but we could use the hospitality room, and it would probably be half an hour to an hour. After nearly 2 hours waiting with another couple who arrived after us, they were told they had a room, when we inquired if we had one, I was told by a different receptionist , very rudely, that they were in a deluxe room, so they had priority.
After 3 hours the first receptionist we had seen told us our room was ready. He was incredibly polite and apologetic.

The room itself was very pleasant and very quiet, and the bed was so so comfortable. Check out early the following morning was hassle free. Overall pleasant experience, apart from the one very rude, condescending man on reception. The only other major negative was the wifi, half and hour free in the lobby, but in the room really expensive. Not good these days.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank caro222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenNesbitt, Rooms Division Manager at Stamford Plaza Sydney Airport, responded to this review, February 19, 2013
Thanks for posting a review!

We are always looking at ways to improve our service and our consistency, and I have shared your review with Arun Mainali our Senior Assistant Manager for his review with the team, and to ensure we take some learnings from your early morning arrival.

Next time you travel down under, please book directly through the Stamford Hotels & Resorts website and we will include the internet for you for free!

See you again soon,

Ben Nesbitt
Rooms Division Manager
Stamford Plaza Sydney Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 5 Contributor
97 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed January 30, 2013

Stayed there for a work fuction not far from hotel.Our room was nice and clean and a bit nicer than the standard small hotel rooms around airport. With free wifi for 2 tablets.The bed was extremely comfortable and the pool is nothing special but does the trick.It is about a 10 min walk to nearest set of shops for restaurants and supermarket.5 min walk to airport as well.staff were friendly enough. Mini bar prices over the top $9 a beer,I'm happy to pay overs for mini bar but not that much.Only issue was some lifts were out when we arrived at 1400 which made wait times excessive and still not fixed at 0800 next morning.Other than that would recommend.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NoodlesNilsson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenNesbitt, Rooms Division Manager at Stamford Plaza Sydney Airport, responded to this review, February 19, 2013
Thanks for posting a review!

I am pleased you took advantage of our Complimentary Internet Access which is available by booking directly through the Stamford Hotel & Resorts Website, and you enjoyed our recently purchased Sealy mattresses, which we have in each and every guest room.

We look forward to welcoming you back to the hotel,

See you then,

Ben Nesbitt
Rooms Division Manager
Stamford Plaza Sydney Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
142 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed January 27, 2013 via mobile

I've stayed here quite a few times and there is no doubt it's very convenient for the airport and as such it's ok however the overall feeling is that's its a bit tired.
Check in this time was good - asked about wireless & told there was only broadband - got to my room and there is a good wireless signal. Wifi is about $30 for 24 hours and you need to log back in every time you open it.
Upgraded to a luxury room - clean and comfortable but to be honest couldn't see a lot of difference from the standard room. The room has a new digital A/c control and a big digital clock however they light the room up like you've left alight on. After a long international flight you just want a dark room and a clean bed - ended up covering the displays up! The A/C seems to struggle a bit - room always feels a bit warm and humid.
The breakfast I've always found to be pretty ordinary - basic food, always seems to be Luke warm and one of those HORRIBLE coffee dispensing machines that dispenses truly awful tasting brews - please a barista and decent coffee would make a huge difference!
The hotel is popular with large tourist groups and aircrew so check in/ out can take some time - factor this in if you're working to a schedule. It is also popular with end of year school functions/formals so be prepared for large groups of teenagers !
All in all for a nights stop over this is ok - not the greatest hotel but its closeness to the airport (5 mins) will keep it popular

Stayed January 2013, traveled on business
Helpful?
1 Thank Mark A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenNesbitt, Rooms Division Manager at Stamford Plaza Sydney Airport, responded to this review, January 31, 2013
Thanks for posting a review!

We have just installed new iHome Devices in every one of our rooms, so our guests can bring their own iPods or iPads and play their own music or content. There is a 'dimmer' button on the top of the device which can turn off the light, or reduce it, pending each individual guest requirements.

I acknowledge your comments regarding our Buffet Breakfast and have passed these on to our Food & Beverage Manager Toby Glover for his review of our buffet offering, including Filtered/Barista coffee.

The hotel held two school formal events in 2012, and occasional has an International School Visit, however these occasions are rare rather than 'popular'.

Many thanks again for your review, and I look forward to another opportunity to showcase the Stamford Plaza Sydney Airport,

See you soon,

Ben Nesbitt
Rooms Division Manager
Stamford Plaza Sydney Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Stamford Plaza Sydney Airport

Property: Stamford Plaza Sydney Airport
Address: Corner O'Riordan & Robey Streets, Mascot, Botany Bay, New South Wales 2020, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Botany Bay > Mascot
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Mascot
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Stamford Plaza Sydney Airport 4.5*
Number of rooms: 315
Official Description (provided by the hotel):
Sydney's Best Airport Hotel as awarded for five consecutive years by Skytrax. Stamford Plaza Sydney Airport Hotel is your best luxury accommodation in Sydney. Located directly opposite the Domestic Terminal and minutes from the International terminal. It's the ideal business base for you to meet or discover all that Sydney has to offer - just 20 minutes drive from the Central Business District, Sydney Harbour Bridge, Sydney Opera House and the Royal Botanic Gardens. ... more   less 
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Also Known As:
Stamford Plaza Sydney Airport Hotel Mascot
Stamford Plaza Hotel Sydney

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