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“stamford plaza”

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Stamford Plaza Sydney Airport
Ranked #5 of 8 Hotels in Mascot
Certificate of Excellence
Beauty Point, Tasmania, Australia
Level Contributor
48 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“stamford plaza”
Reviewed October 15, 2012

we have stayed here various times over last 12 months on route from tasmania to overseas great location to both airports great bar the AV8 shame not open sundays shuttle to both terminals always on time only drawback not much other bars shops etc nearby

Room Tip: ask for airport view can see all planes domestic and international landing
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenNesbitt, Rooms Division Manager at Stamford Plaza Sydney Airport, responded to this review, October 18, 2012
Thanks for posting a review!

We are pleased to have become your regular hotel for the night before you fly out overseas, and we look forward to welcoming you back again in the very near future.

See you then,

Ben Nesbitt
Rooms Division Manager
Stamford Plaza Sydney Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Canberra, Australia
Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed October 12, 2012

Perfectly located and well priced near Sydney Airport, this is a good option for an overnight stay before heading away somewhere.

Quality was great, as you would expect of a chain business hotel, but the standout here was the service at the front desk, particularly on check in - it's a pity I can't remember the desk agent's name, as he definitely deserved a personal commendation. The check in process was how all should be - efficient and friendly.

Not much more to say here other than I highly recommend it!

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ryanbryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenNesbitt, Rooms Division Manager at Stamford Plaza Sydney Airport, responded to this review, October 18, 2012
Thanks for posting a review!

I was pleased to read my team on the Front Desk looked after you during your stay, and we hope to welcome you back again to the Stamford Plaza Sydney Airport sometime soon.

See you then,

Ben Nesbitt
Rooms Division Manager
Stamford Plaza Sydney Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Maitland
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 10, 2012

I have stayed at this hotel twice now, only overnight stays for when I was to and from the airport for various flights. I booked it through Wotif.com and the value for money in comparison to other hotels in the area is awesome. Why not have a little bit of luxury for the same money as much cheaper hotels. Rooms were nice, bed was great, bathroom great, no noise form planes or other guests. Staff and concierge were excellent. I planned ahead and got the stay and fly package 30 days ahead, which gave me accomodation overnight and car parking for 7 days. The car parking alone was worth the cost for the entire package. Breakfast was great and the AV8 bar had great burgers. Looking forward to staying here again in the future.

Room Tip: I think all the rooms would be great. Try for a king bed room...
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  • Stayed October 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Service
Helpful?
Thank Darren O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenNesbitt, Rooms Division Manager at Stamford Plaza Sydney Airport, responded to this review, October 11, 2012
Thanks for posting a review!

"Great Value, Great Hotel"... we couldn't have put it better ourselves.

See you next time for a little luxury before you fly... we can't wait to have you back!

Ben Nesbitt
Rooms Division Manager
Stamford Plaza Sydney Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin, Australia
Level Contributor
217 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed October 8, 2012

The Stamford is very handy to Sydney airport - both domestic and international. It's a nice hotel, service is good - all pretty standard. The standout for me was the cappuccino at the bar near the lobby, good value and yummy - bliss when you have an early start.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amg1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenNesbitt, Rooms Division Manager at Stamford Plaza Sydney Airport, responded to this review, October 11, 2012
Thanks for posting a review!

I was pleased to read you enjoyed your stay with us, and am glad we could 'kick start' your day with a delicious coffee before you flew out.

See you again soon,

Ben Nesbitt
Rooms Division Manager
Stamford Plaza Sydney Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
melbourne
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed October 7, 2012

Stayed 1 night before an early morning international flight.
Room was well appointed, comfortable, spotless and no signs of wear.
Quiet room with no noise from the corridor or airport.
Ice machine (on the same floor) and ice bucket was handy.
Concierge was very efficient in booking a taxi for the next morning as it was before shuttle bus times and preferable anyway.
Room service dinner was delicious and room service attendant was very pleasant.
Didn't have breakfast there.
Wouldn't hesitate staying again.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mynatty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenNesbitt, Rooms Division Manager at Stamford Plaza Sydney Airport, responded to this review, October 11, 2012
Thanks for posting a review- and what a fantastic one at that!

We very much look forward to welcoming you back to Stamford Plaza Sydney Airport again before your next International flight,

See you then,

Ben Nesbitt
Rooms Division Manager
Stamford Plaza Sydney Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed October 3, 2012

I went in with an open mind given some other negative reviews about this hotel, and looked forward to a 5 star experience. I'm sure this hotel was once 5 star, but it is not anymore.

We booked a Wotif deal which had an upgrade to a deluxe room. I emailed ahead as deluxe rooms only seemed to have one king bed and deluxe rooms also include a free full breakfast according to the website. The staff member said that we could have an additional rollaway bed for $30 to which I replied no, that we would share the king. She also said there was only one free full breakfast per room and a second person would have to pay extra.

When we arrived the man at reception said we had a superior room as it had two beds. I said no, I asked for a deluxe room that we would share and this was then arranged. I then asked about the complimentary breakfast to which he said the upgrade is to a deluxe room but does not include this! I pulled out my email from his colleague and he agreed to one free breakfast.

Deluxe rooms are also supposed to have complimentary bottled water and fruit on each floor. There were empty bowls by the lifts and no fruit in sight. There was also no bottled water apart from what was in the mini bar. There is an ice machine on each floor and an ice bucket in room. Our room also only had one robe. The compendium in room was missing pages and on the index had page numbers crossed out and rewritten. The drawers in our room were broken as was the hairdryer in the bathroom. The view from the room was great, as was the digital aircon, do not disturb and make up room controls. The room was clean and we liked the nice big bed and the armchair and footrest. Other reviews are right in that there is no airport noise whatsoever. We never heard a plane once!

In terms of room service the food was expensive. We walked down Robey Street to some shops in Mascot and found some great eateries, liquor stores and cafes (we recommend Thai Mascot, cheap and yummy!). We got an in room movie but found that there were no prices on the system for the movies. Luckily it was only $14.95 on checkout.

We had buffet breakfast in The Grove restaurant. This is very average! We would have much rather eaten at the airport! The scrambled eggs were in chunks, the tomatoes were tough, the pancake machine didn't work! However the continental breakfast was GREAT! Lots of muffins, pastries, fruit, toast, etc.

The concierge are great. Prompt with opening doors and taking bags for you, as well as organising taxis. Taxis seem to wait right outside. We caught a taxi to the international airport for $11.80, so if there are two of you this is a bit cheaper and more convenient than catching the hotel's shuttle.

Overall this stay was ok, but when you are paying for 5 star, you expect 5 star! We will not return.

Room Tip: Don't get a deluxe room! There is no fruit or water as promised! Continental breakfast is awe...
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julz M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenNesbitt, Rooms Division Manager at Stamford Plaza Sydney Airport, responded to this review, October 11, 2012
Thanks for posting a review!

I was disappointed to read the details of your stay, and have shared your review with the entire operations team at Stamford Plaza Sydney Airport. We will spend some time assessing your comments for each area and reviewing our action plan to ensure these issues do not reoccur, including our Arrival Experience, our Deluxe Room Amenities and our Grove Breakfast offering. I do thank you for your positive comments about Noise, our refurbished and new Air Conditioning Units and our prompt service by the Concierge Team.

I do hope for the opportunity to showcase the hotel again to you,

Ben Nesbitt
Rooms Division Manager
Stamford Plaza Sydney Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Stamford Plaza Sydney Airport

Property: Stamford Plaza Sydney Airport
Address: Corner O'Riordan & Robey Streets, Mascot, Botany Bay, New South Wales 2020, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Botany Bay > Mascot
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Mascot
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Stamford Plaza Sydney Airport 4.5*
Number of rooms: 315
Official Description (provided by the hotel):
Sydney's Best Airport Hotel as awarded for five consecutive years by Skytrax. Stamford Plaza Sydney Airport Hotel is your best luxury accommodation in Sydney. Located directly opposite the Domestic Terminal and minutes from the International terminal. It's the ideal business base for you to meet or discover all that Sydney has to offer - just 20 minutes drive from the Central Business District, Sydney Harbour Bridge, Sydney Opera House and the Royal Botanic Gardens. ... more   less 
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Also Known As:
Stamford Plaza Sydney Airport Hotel Mascot
Stamford Plaza Hotel Sydney

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