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“very comfortable”

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Stamford Plaza Sydney Airport
Ranked #5 of 8 Hotels in Mascot
Certificate of Excellence
nsw
Level Contributor
120 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“very comfortable”
Reviewed September 24, 2012

From the moment we arrived we were greeted by friendly , helpfull staff . Nothing was too much trouble . All staff were highly proffesional & immaculately presented . The package we purchased included dinner & buffet breakfast , both of which were delicious . Our room was clean & well presented and spacious . The bed was very comfortable . We enjoyed everything about our stay .

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tripmothernsw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenNesbitt, Rooms Division Manager at Stamford Plaza Sydney Airport, responded to this review, September 25, 2012
Thanks for posting a review!

We are so pleased you enjoyed everything about your stay with us, and we thoroughly look forward to welcoming you back to the Stamford Plaza Sydney Airport in the near future.

See you then,

Ben Nesbitt
Rooms Division Manager
Stamford Plaza Sydney Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (357)
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Christchurch, New Zealand
Level Contributor
104 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed September 20, 2012

My wife and I had wanted to treat ourselves to great hotel experience on our last night before leaving Australia, and decided to stay at the Stamford Plaza, as it was close to the airport - nice an convenient. For a 5 star hotel, we found this came well short of the mark. Although the staff were welcoming and friendly and the room was clean, it had an air of tiredness that left something to be desired. For a start, much of the furniture needed a good spruce-up, as the veneer on more than one unit had peeled off or was in the process of doing so. There were no bath or basin plugs in bathroom, although this situation was rectified quickly. There was only one chair in the room, and when we raised this with the staff, were told that they didn't want to clutter the room, and besides, most guests didn't want to sit for long! They did offer to give us another one, but, frankly, we shouldn't have needed to ask.
The dinner meal was also a mixed blessing. The meal itself was fine, well-presented and tasty, but the service was very slow - forty minutes wait for a main - and quite off-hand staff on duty. We had been waiting over half and hour before one of them checked to see whether our order had been taken! 5 star? I think not. We've had better service and facilities in a 3 star establishment.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Murray L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenNesbitt, Rooms Division Manager at Stamford Plaza Sydney Airport, responded to this review, September 24, 2012
Thanks for posting a review!

But like the title of your review, I was disappointed to read the content.

I am glad the team were welcoming and friendly, however I am concerned regarding your comments surrounding the Rooms Refurbishment, as well as our Food & Beverage Service standards during your dinner in the Grove restaurant- both of which I will address.

We look forward to the opportunity to welcome you back to the Stamford Plaza Sydney Airport to alter your opinion of the hotel.

Kind Regards,

Ben Nesbitt
Rooms Division Manager
Stamford Plaza Sydney Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed September 19, 2012

We arrived and asked if we could be on same floor as our brother, who was celebrating his 70th Birthday. The reception guy was fantastic and upgraded us so this was possible. He also gave us free parking as we were also celebrating our wedding anniversary. The room was quiet and large with a city lights view....very very nice.....
UNFORTUNATELY our check out was not so smooth. A young lady firstly wanted to charge us extra for the room - because she had not heard of the company from which we got our booking. She also wanted to charge us for parking which was a gift - she corrected her mistake but with no apology ....Then insisted to swipe our card AGAIN even though we had paid on the internet. In all very upsetting, and now after ringing the hotel we are in the process of organising a credit. because she did not understand that we had paid, again no apology.
This will take up to 2-3 weeks ?? WHY? - A Great hotel - A Great Stay but NOT a great check-out

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dragonsback
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenNesbitt, Rooms Division Manager at Stamford Plaza Sydney Airport, responded to this review, September 24, 2012
Thanks for posting a review!

"A great hotel, and a great stay"... however we will review the check out procedure following your review.

Thanks again for posting, and we look forward to seeing you again to celebrate another reunion!

Ben Nesbitt
Rooms Division Manager
Stamford Plaza Sydney Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
166 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed September 18, 2012

We stayed 3 nights in a top floor room. Could not believe how quiet it was - slept perfectly. Room was very comfortable with free wifi and newspaper, also free bottled water. Another nice touch was complimentary apples left in a bowl at lift doors - this might only be available to 2 top floors though. Staff very obliging and helpful. The only "downer" was the massive variation in the shower temperature - scalding hot one moment and freezing the next - be aware of this. Have only previously experenced this fault in 3 star properties - not 5 star.

Room Tip: Airport view rooms are much more interesting than city view. Also, if travelling by train to City do...
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frank C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenNesbitt, Rooms Division Manager at Stamford Plaza Sydney Airport, responded to this review, September 24, 2012
Thanks for posting a review!

I was pleased to read the team looked after you during your stay, and I am glad you took advantage of our Free WiFi option if you book directly with the hotel via our website.

We look forward to welcoming you back,

Ben Nesbitt
Rooms Division Manager
Stamford Plaza Sydney Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
89 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed September 17, 2012

I first reviewed this hotel in October 2009, when I first stayed here. Since then, I have stayed on 3 more occasions, most recently this past weekend, when I spent 3 nights there. I will not repeat myself too much again, but am pleased to say that, each time, I have been extremely satisfied with the property. The staff are very friendly and helpful, and the rooms large and extremely comfortable. We had an airport-view room on the 10th floor, so you could see lots of planes taking off and landing. The bathroom is very large and well equipped. We ate buffet breakfast at the restaurant each morning, and were very pleased with the quality and selection of food. It is very well located for both the Domestic and International airports (especially the Domestic). The hotel does run a regular shuttle to both terminals (for a fee), but cabs are also readily available. Mascot train station is also about a 15 min walk away, and you can get into the city by train in about half an hour from that station. I would highly recommend this property for anyone needing to stay our near Sydney airport, and will definitely be staying there again in future as well.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Loquita23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenNesbitt, Rooms Division Manager at Stamford Plaza Sydney Airport, responded to this review, September 24, 2012
Thanks for posting a review! (Again!)

We couldn't have said it better ourselves!

We look forward to welcoming you back,

Ben Nesbitt
Rooms Division Manager
Stamford Plaza Sydney Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
albany
Level Contributor
108 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed September 16, 2012

Very nice hotel. Staff were extremely helpful and the fittings were smart. My only complaint was the thinness of the walls. I struggled to sleep because someone was watching movies at all hours, and I couldn't tell which room in was coming from. Could hear people walking above as well.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cavamebri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenNesbitt, Rooms Division Manager at Stamford Plaza Sydney Airport, responded to this review, September 24, 2012
Thanks for posting a review!

I was pleased to read the team looked after you on your last visit and were extremely helpful.

We look forward to welcoming you back to Stamford Plaza Sydney Airport again soon,

Ben Nesbitt
Rooms Division Manager
Stamford Plaza Sydney Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 11, 2012

Agree with everything Joeygirl2 has said, except we did not use the gym. Check in - painless, the room was just what I had expected, and check out very quick - pity we only stayed one night, but will be back.

Room Tip: If you are interested in aircraft - get an airport view room.
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenNesbitt, Rooms Division Manager at Stamford Plaza Sydney Airport, responded to this review, September 24, 2012
Thanks for posting a review!

We are very pleased you enjoyed your stay with us, and the magical view over Sydney Airport!

See you again soon,

Ben Nesbitt
Rooms Division Manager
Stamford Plaza Sydney Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Stamford Plaza Sydney Airport

Property: Stamford Plaza Sydney Airport
Address: Corner O'Riordan & Robey Streets, Mascot, Botany Bay, New South Wales 2020, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Botany Bay > Mascot
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Mascot
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Stamford Plaza Sydney Airport 4.5*
Number of rooms: 315
Official Description (provided by the hotel):
Sydney's Best Airport Hotel as awarded for five consecutive years by Skytrax. Stamford Plaza Sydney Airport Hotel is your best luxury accommodation in Sydney. Located directly opposite the Domestic Terminal and minutes from the International terminal. It's the ideal business base for you to meet or discover all that Sydney has to offer - just 20 minutes drive from the Central Business District, Sydney Harbour Bridge, Sydney Opera House and the Royal Botanic Gardens. ... more   less 
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Also Known As:
Stamford Plaza Sydney Airport Hotel Mascot
Stamford Plaza Hotel Sydney

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