When looking for a hotel or apartment to stay for two nights in Botany, I chose the AEA Apartments because they offered a 1 and 2 bedroom apartment with living room and kitchen facilities - rather than a room only hotel suite.
Travelling with another conference attendee (female), we needed two separate bedding arrangements and while online CHATTED with the Hotelclub.com.au representative, she CONFIRMED that the divan/sofa in the living room was sleepable and would be made up with linen.
The first piece of bad luck was to try to enter the property at 4pm. At the front door (off a busy cross street to Botany Road) the buzzer brought no one. A telephone call to the onsite manager, reservations number and then manager again, finally brought a tall, shoeless man in socks and dirty shorts and t-shirt to open the locked door for us.
We checked in and were given the swipe key, travelled up the lift to our floor to find the key not working. Back down to reception, and Ali returned with a master key and reprogrammed our key.
Second hiccup was to find the sofa bed NOT made up as hoped and promised by the woman on the chat. This information had not been communicated to the bookings centre, so we had to beg for some sheeting, and took two pillows and cotton blanket off the queen bed. Just as well it was not winter. Mr Ali was not able to find any blankets and not too concerned about the situation he was leaving us in, although he did promise to get us a better room the next night. The sofa bed frame was also broken because someone must have sat on it to watch TV (a very small flat screen), no TV in the Bedroom. AND, the carpet was stained and needed a replacement in my view. Not dirty, but just ugly.
Well, the next day, there was no one at reception at 8.30am when we had to leave and no one on our return at 5.15pm. Office hours are too restrictive at 9-5pm and a log by telephone to the After hours Paging Service brought NO HELP.
Telephone onthe wall doesn't work so not sure how people get one without a mobile phone.
On the positive side, the location was perfect for accessing the Commercial area of Lord Street and the living room was large enough for a party of eight, but the experience makes you wonder how they get anyone to return.
Nice bathroom with full laundry facilities and kitchen well stocked.
Lift your game AEA, get better service and treat your customers with respect.
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