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“Outstanding dinner experience”

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Novotel Sydney Manly Pacific
Ranked #3 of 13 Hotels in Manly
Certificate of Excellence
GreenLeadersBronze level
Canberra
Level Contributor
42 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Outstanding dinner experience”
Reviewed October 26, 2013 via mobile

Wonderful recent stay as usual. Tonight Mia in the restaurant went well beyond what could be expected, in being positive with me even though my attitude was fairly negative. She deserves an award as she was so helpful. My wife also feels Mia has a real talent for dealing with difficult customers - by the end of the meal we were both happy.

Stayed October 2013, traveled as a couple
Helpful?
Thank AndrewAustralian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_ManlyPacific, General Manager at Novotel Sydney Manly Pacific, responded to this review, October 28, 2013
Dear AndrewAustralian,

It is wonderful to have a guest return to the hotel on several occasions and I thank you for taking the time to tell us about your stay at the Novotel Sydney Manly Pacific on Trip Advisor.

Thank you for your positive comments regarding the service you received by Mia in Zali's Restaurant. We strive to provide a superior experience for all our guests and comments such as yours will serve as an encouragement to the staff. I will pass on these wonderful comments and reward Mia inline with our recognition program.

We look forward to welcoming you back to the Novotel Sydney Manly Pacific and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Darren Cann
General Manager
Novotel Sydney Manly Pacific
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (424)
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Sydney
Level Contributor
84 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed October 25, 2013 via mobile

We had a nice 3day stay over the long weekend.The hotel is not far from the Main Street, ferry into Sydney and lots of restaurants. We paid for a room overlooking the water which was great. Room was a very good size. We are not big fans of showers over baths but other than that the bathroom was very good. We would have liked 2 seats out on our balcony instead of the one long seat which meant we both didn't sit out there as much as we would have liked to. The breakfast on our first morning was extremely busy. Another toaster is needed for busy periods like this. Also we gave up on waiting for a coffee as the machine was broken and they couldn't keep up with demand. However, the next two mornings was just fine with a good selection available. There seemed to be long waits for lifts all the time so we ended up using the stairs a fair bit. Be aware that you can't always park at the hotel due to the amount of guests staying. We also recommend reading the instructions carefully at council car parks if this is where you end up parking.

Stayed October 2013, traveled as a couple
Helpful?
Thank keza123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_ManlyPacific, General Manager at Novotel Sydney Manly Pacific, responded to this review, February 12, 2014
Dear keza123,

Thank you for providing some wonderful feedback on the hotel of your stay on Trip Advisor. It is a pleasure to receive such a positive review.

We agree that our location on the beach front provides our guests with not only the superb views but the ability to relax at the end of a busy day of sightseeing to the peaceful and magical sounds of the waves breaking on the shore.

Your feedback is important to us and helps with the development of our staff and hotel operations. I have taken the opportunity to have an in-depth discussion with the Departmental Managers, to walk through the specific issue you have raised and to formulate a plan to improve our level of service.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Darren Cann
General Manager
Novotel Sydney Manly Pacific
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Upper Coomera, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 24, 2013

Great hotel and location. Staff excellent, only recommendation would be concierge need some better knowledge of local attractions, services and transport. Safety lock on pool gate was broken, needs fixing fast.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Mgd108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_ManlyPacific, General Manager at Novotel Sydney Manly Pacific, responded to this review, October 30, 2013
Dear Mgd108,

Thank you for taking the time to post a review of the hotel regarding your stay at the Novotel Sydney Manly Pacific on Trip Advisor.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

A “walking distance” location, to so many of Manly’s leading attractions conveniently accessible on foot, its Manly’s generous appeal and alfresco lifestyle that makes this landmark location a must see on any Sydney itinerary.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one.

Sincerely,

Darren Cann
General Manager
Novotel Sydney Manly Pacific
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 18, 2013

I stayed at the Manly Novotel in early September for a work conference.

The location is fantastic, right on the beach in sunny Manly. It is a quick walk to bars, shops and the supermarket. You really couldn't ask for a better location.

I stayed in a beach view room, which was very large and had a balcony almost the same size as the room. It was very clean, with a nice bathroom modern decor.

The hotel itself had a small bar and restaurant downstairs. We ate at the restaurant one day during our stay and i would rate it a 6 out of 10 - but in saying that, I only ate a burger!
The drinks at the bar were reasonable priced and staff were very friendly.

The breakfast buffet was quite good, large and with choices for people from all backgrounds.

There is also a small pool on the roof which included a jacuzzi. I visited this on my last night, and it was great. It was open aired, with no one up there! very nice overlooking the beach with beer in hand.

I cannot comment on value for money at the hotel as it was paid for by work, but overall it was a great stay, with clean rooms, attentive staff, amazing location and great breakfast!

Room Tip: Stay in a beach view room as the other garden view rooms were very average and smaller according to...
See more room tips
  • Stayed September 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_ManlyPacific, General Manager at Novotel Sydney Manly Pacific, responded to this review, February 12, 2014
Dear Shane L,

Thank you for providing some wonderful feedback on the hotel of your stay on Trip Advisor. It is a pleasure to receive such a positive review.

We appreciate your positive comments regarding the services and the facilities provided by the hotel. We strive to provide a superior experience for all our guests and comments such as yours will serve as an encouragement to the staff.

We agree that our location on the beach front provides our guests with not only the superb views but the ability to relax at the end of a busy day of sightseeing to the peaceful and magical sounds of the waves breaking on the shore.

The roof top pool has been very popular and again the views in all directions from the roof are second to none.

The buffet breakfast in Zali’s is a fantastic way to start the day. The view out to sea from the restaurant is beautiful in the mornings as the sun rises over the horizon.

We look forward to welcoming you back to the Novotel Sydney Manly Pacific when you return in the future.

Sincerely,

Darren Cann
General Manager
Novotel Sydney Manly Pacific
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
111 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed October 15, 2013

The Novotel Manly is situated at the beach in Manly. The rooms have a view on the beach, and beautiful pine trees. The location is perfect for a stay in Manly, and walking distance from most of the restaurants and bars at night. Our stay lasted for a week in July 2013 and we were pleasantly surprised by the nice service in general. The receptionists were very nice, the breakfast was good. The bar is spectacular. Room service wasn't always fantastic, the food was average. But the service was very good. We would definitely choose this hotel again if we stayed in the area one more time.

Room Tip: Ask for the second floor rooms that have a view to the beach. They come with a large balcony that is...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RobbertOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_ManlyPacific, General Manager at Novotel Sydney Manly Pacific, responded to this review, February 12, 2014
Dear RobbertOhio,

Thank you for taking the time to post a review of the hotel regarding your stay at the Novotel Sydney Manly Pacific on Trip Advisor.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We agree that our location on the beach front provides our guests with not only the superb views but the ability to relax at the end of a busy day of sightseeing to the peaceful and magical sounds of the waves breaking on the shore.

The buffet breakfast in Zali’s is a fantastic way to start the day. All the different variety allows us to cater for everyone’s needs. I too believe Charlie Bar is in a great spot and is wonderful to enjoy a drink at the end of a busy day.

Thank you for sharing your experience regarding your stay at the hotel on Trip Advisor and we look forward to welcoming you back to the hotel in the future.

Sincerely,

Darren Cann
General Manager
Novotel Sydney Manly Pacific
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stawell, Australia
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 14, 2013 via mobile

We stayed at the Novatel Sydney Manly Pacific for one night - a weekend in Sydney. The staff at the reception and concierge were excellent. they were friendly, welcoming and professional. We had room service which was excellent. We also had the buffet breakfast which was exceptional - great range and variety. All staff at the hotel were excellent. Our room was also very good, comfortable and clean. We will definitely stay here again.

Stayed October 2013, traveled as a couple
Helpful?
1 Thank LaurieandShelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manly_Pacific_Sydney, General Manager at Novotel Sydney Manly Pacific, responded to this review, October 17, 2013
Dear LaurieandShelly,

Thank you for taking the time to post a review of the hotel regarding your stay at the Novotel Sydney Manly Pacific on Trip Advisor.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Zali's offers healthy choice menus throughout the day, combining the freshest of Australian produce in an innovative and contemporary menu whilst guests enjoy some of the best ocean views in Sydney.

We look forward to welcoming you back to the Novotel Sydney Manly Pacific when you return in the future.

Sincerely,

Darren Cann
General Manager
Novotel Sydney Manly Pacific
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Sydney Manly Pacific

Property: Novotel Sydney Manly Pacific
Address: 55 North Steyne, Manly, New South Wales 2095, Australia (Formerly Manly Pacific Sydney)
Location: Australia > New South Wales > Greater Sydney > Manly > Manly
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Manly
#3 On the Beach Hotel in Manly
#3 Luxury Hotel in Manly
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Sydney Manly Pacific 4*
Number of rooms: 213
Official Description (provided by the hotel):
The newly-refurbished Novotel Sydney Manly Pacific is a 4-star hotel situated on iconic Manly Beach. Located just 30 minutes from Circular Quay and Sydney city by ferry and offering spectacular views, this oceanfront hotel is ideally positioned for holidays and business travel. Boasting extensive conferencing facilities and 213 contemporary rooms, the hotel also features a restaurant and three bars, plus a rooftop pool, gym and spa. ... more   less 
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Also Known As:
Novotel Sydney Manly Pacific Hotel Manly
Accor Sydney Manly Pacific

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