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“very disappointed”

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Novotel Sydney Manly Pacific
Ranked #3 of 13 Hotels in Manly
Certificate of Excellence
GreenLeadersBronze level
Reviewed June 30, 2012

I feel because I used my free nights stay they charged me double the next night. The family fun room for members is 251.10 yet I was charge 341.00 and I booked well in advanced. The deal said a chocolate treat will be given for the kids, still waiting on that to come. The hotel itself was pretty good being affiliated with Accor has brought the standard of the motel down.

  • Stayed: April 2012, traveled with family
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Thank grantandmin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,423 - 1,429 of 2,044 reviews

Reviewed June 28, 2012

  • Stayed: June 2012, traveled on business
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1  Thank bernieandyvonne
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management response:Responded July 4, 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 27, 2012

I stayed at the Novotel in November 2011 for a business conference within the hotel. I found the hotel generally very clean and the staff very professional and helpful. The restaurant in the lobby served quite a large spread for their buffet breakfast and i love how they open up part of the restaurant (on a sunny day) to soak up a bit of the sun and the sound of the waves crashing on the beach.

The room was very clean and very well presented. My room did not have a beach facing view but i stayed at a level high enough to have a decent view of the city. I definitely recommend asking for a higher floor if you arent getting a beach view. Toilets were cleaned everyday however i did notice on some days that they werent very thorough and often missed out cleaning the sink etc.

The location is fantastic as its only a street away from the shops in Manly so you will have alot of choices in terms of shopping and eating. Its is also walking distance from Manly wharf so its easy enough to catch a ferry into the main city.

The conference facilities were very good. Nice spacious rooms that were operated at a very nice comfortable temperature. You could either take the lift straight to the floor or you could take the main stairs from the lobby.

The only disappointing part of the hotel was the swimming pool located on one the upper floors. It does not appear to be very well kept and looked a bit tired. In the evenings, i noticed quite a few cockroaches roaming around so i wasnt too keen at taking a dip at that point. With the beach right across the road, its no wonder no one ever uses it.

Overall i would recommend staying here if you are either on business or pleasure. It was nice to be able to walk along the beach after a long day on the conference. Something that you cant really do in alot of the other hotels in the Sydney CBD.

Room Tip: Choose a higher floor if you arent getting a beach front view as the city view at the rear is not to...
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  • Stayed: November 2011, traveled on business
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1  Thank 930JeremyW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 28, 2012

Dear Jeremy W,

Thank you for taking the time to post a review of the hotel regarding your stay at the Novotel Sydney Manly Pacific on Trip Advisor.

We appreciate your positive comments regarding the services and the facilities provided by the hotel. We strive to provide a superior experience for all our guests and comments such as yours will serve as an encouragement to the staff.

Close to everything you need, I too believe we are located in a fantastic location. Manly and surrounds has a lot to offer in the way of just relaxing or activities for the more adventurous.

We look forward to welcoming you back to the Novotel Sydney Manly Pacific when you return in the future.

Sincerely,

Darren Cann
General Manager
Novotel Sydney Manly Pacific

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Reviewed June 24, 2012

Spent a night at the Novotel Manly pacific over the weekend in a normal standard room. 2 queen beds (instead of the 1 king requested) but I was told that the ones with the refurb.

Thankfully, I wasn't disappointed....the room was nively done up. very clean and tidy. had no view (only of the back block) but could have paid more for the upgrade.

Friendly service, nice clean hotel, newly done rooms. Nice bar out the front and good location in Manly. Would definitely recommend it again.

Room Tip: if you want a view, it may be worth paying for the upgrade....additioinally I was told but couldnt p...
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  • Stayed: June 2012, traveled as a couple
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1  Thank marckietan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 27, 2012

Dear marckietan,

Thank you for taking the time to post a review of the hotel regarding your stay at the Novotel Sydney Manly Pacific on Trip Advisor. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Directly opposite the beach with everything you need in walking distance, I too believe our location is great.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one.

Sincerely,

Darren Cann
General Manager
Novotel Sydney Manly Pacific

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Reviewed June 21, 2012

I haven't stayed at this Manly hotel since its makeover - and was pleasantly pleased that not only was the decor and the bar definitely improved, the service was excellent.

  • Stayed: June 2012, traveled on business
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1  Thank PMTangent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 26, 2012

Dear PMTangent,

Thank you for taking the time to post a review of the hotel regarding your stay at the Novotel Sydney Manly Pacific on Trip Advisor.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

I am pleased to hear that you enjoyed your stay overlooking one of Sydney's iconic beaches. Our focus in 2012 was a refurbishment of the rooms to ensure the rooms meet the standards of our guests.

We look forward to welcoming you back to the Novotel Sydney Manly Pacific when you return in the future.

Sincerely,

Darren Cann
General Manager
Novotel Sydney Manly Pacific

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2012

  • Stayed: June 2012, traveled with family
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Thank Jemjuju
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management response:Responded June 26, 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 17, 2012

  • Stayed: June 2012, traveled with family
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Thank craighenderson3
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Novotel Sydney Manly Pacific

Address: 55 North Steyne, Manly, New South Wales 2095, Australia (Formerly Manly Pacific Sydney)
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Manly > Manly
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Manly
#3 On the Beach Hotel in Manly
#3 Luxury Hotel in Manly
Price Range: $168 - $367 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Sydney Manly Pacific 4*
Number of rooms: 213
Official Description (provided by the hotel):
The newly-refurbished Novotel Sydney Manly Pacific is a 4-star hotel situated on iconic Manly Beach. Located just 30 minutes from Circular Quay and Sydney city by ferry and offering spectacular views, this oceanfront hotel is ideally positioned for holidays and business travel. Boasting extensive conferencing facilities and 213 contemporary rooms, the hotel also features a restaurant and three bars, plus a rooftop pool, gym and spa. ... more   less 
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Also Known As:
Novotel Sydney Manly Pacific Hotel Manly
Accor Sydney Manly Pacific

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