I booked a room here over the phone and then called 4 days before the date of the stay and cancelled. I was told when I called that they didnt have a record of my booking. I have since been charged for one night's accomodation and the fun really started when I called the motel to try and sort it out.
The man who answered the phone said he didn;t have time to deal with my enquiry and then started ranting at me, I mentioned that I would contact the Office of Fiar Trading and he screamed at me to 'go away".
If it was an honest mistake they should have fixed it, however given the total fob-off I received I believe they have found a good little money earner in not acknowledging cancellations and then charging you away.
Given the very poor reviews of the motel on TA, they probably don't have that many people actually staying there.
Interestingly, when I contacted Golden Chain the lady I spoke to knew who I was talking about, so I suspect that they have received aother complaints, but they also refuse to reinburse me.
There are enough warnings in the TA reviews to warn potential guests about this place, so I would suggest you stay away.
- Official Description (provided by the hotel):
- 4-star Boutique Hotel. ... more less
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