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Traveler rating
437
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69
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All reviews great location across the road studio apartment the pub washing machine and dryer great apartment these apartments cronulla beach shopping mall great facilities easy walk short walk business trip staff were very friendly cafes and restaurants close to shops early check
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13 - 18 of 794 reviews
Reviewed 4 weeks ago

Our stay was for 4 nights and we had a great time very helpful pleasant staff we had a clean room great amenities the pool and spa sauna were excellent the location was fantastic close to beaches shops and public transport

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank macbeth12020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestCB, Front Office Manager at Quest Cronulla Beach, responded to this reviewResponded 3 weeks ago

Thank you for your great review! It was so nice to hear you found our location to be perfect for your needs, that the room was clean and comfortable, and you made good use of our newly refurbished pool, gym, spa and sauna area. We look forward to welcoming you back next time.

Kind Regards
Patrick Miller
Assistant Property Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

A great place to stay close to beach great staff room are outstanding I will be staying there againthe parking is good the pool after a long day at beach the water is great to cool for a swim gym is very good every thing great to stay at Cronulla it's close to the airport to transport to get around the hotel under the hotel is a good idea

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Connector820684
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Absolute horrible weekend away!
Reserved 2 rooms paying top dollar for each room and to only be put right above the downstairs bar/smoking area with loud noise all night. I was travelling with a young family and was just disgusted when we tried to ask to move rooms the staff simply said there was nothing they could do. Just have to stay were you are! We asked to be refunded at least $50 per night per room but they just said down right NO there was no compromise. It was just very bad customer service. We will never stay here again!

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank MMD1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

The apartment we had as very very noisy from pub below. Sad part was staff new about it. It took 2 days and my last night to get some hear plugs. Two staff said they would get them but didn’t and third staff was great and got them late on a Sunday Considering the $300 plus charge it was over priced and not at all what in expected for the cost
Spoken with management after we left, lots of apologies but not much else.
Pity those there now

Date of stay: January 2020
Trip type: Traveled as a couple
Thank J3781EPbradc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestCB, Front Office Manager at Quest Cronulla Beach, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to provide feedback on your stay with us. It was very disappointing reading about your overall experience with us. The most disappointing was that we didn't get the ear plugs as promised to you first of all, and then this didn't happen until late on Sunday night, I will be following up with the staff at the hotel and some further customer service training will be had in regards to this situation mentioned. We understand we have fallen short on this occasion however we would love the opportunity to show we are much more capable than your experience would indicate.

Warm Regards
Patrick Miller
Assistant Property Manager

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Reviewed 4 weeks ago

We were not intending to stay in Cronulla but the fires put paid to our plans. We fell upon the Quest and we could not have been luckier. I highly recommend this apartment hotel - the staff were fab, very short walk to beach, bars and restaurants. You could not want for better!

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank RonnieCollins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestCB, Front Office Manager at Quest Cronulla Beach, responded to this reviewResponded 4 weeks ago

Hi Ronnie,

Thank you for your great review! It was so nice to hear we exceeded your expectations whilst you were not intending to be staying in Cronulla. Also thank you for the recommendation and kind words about the staff at the hotel. We look forward to welcoming you back next time.

Warm Regards
Patrick Miller
Assistant Property Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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