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Cronulla
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Traveler rating
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All reviews great location across the road studio apartment washing machine and dryer great apartment these apartments cronulla beach shopping mall great facilities easy walk short walk business trip staff were very friendly cafes and restaurants close to shops early check short stay
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Reviewed January 20, 2020

Absolute horrible weekend away!
Reserved 2 rooms paying top dollar for each room and to only be put right above the downstairs bar/smoking area with loud noise all night. I was travelling with a young family and was just disgusted when we tried to ask to move rooms the staff simply said there was nothing they could do. Just have to stay were you are! We asked to be refunded at least $50 per night per room but they just said down right NO there was no compromise. It was just very bad customer service. We will never stay here again!

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank MMD1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 19, 2020 via mobile

The apartment we had as very very noisy from pub below. Sad part was staff new about it. It took 2 days and my last night to get some hear plugs. Two staff said they would get them but didn’t and third staff was great and got them late on a Sunday Considering the $300 plus charge it was over priced and not at all what in expected for the cost
Spoken with management after we left, lots of apologies but not much else.
Pity those there now

Date of stay: January 2020
Trip type: Traveled as a couple
Thank J3781EPbradc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestCB, Front Office Manager at Quest Cronulla Beach, responded to this reviewResponded January 21, 2020

Thank you for taking the time to provide feedback on your stay with us. It was very disappointing reading about your overall experience with us. The most disappointing was that we didn't get the ear plugs as promised to you first of all, and then this didn't happen until late on Sunday night, I will be following up with the staff at the hotel and some further customer service training will be had in regards to this situation mentioned. We understand we have fallen short on this occasion however we would love the opportunity to show we are much more capable than your experience would indicate.

Warm Regards
Patrick Miller
Assistant Property Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2020

We were not intending to stay in Cronulla but the fires put paid to our plans. We fell upon the Quest and we could not have been luckier. I highly recommend this apartment hotel - the staff were fab, very short walk to beach, bars and restaurants. You could not want for better!

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank RonnieCollins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestCB, Front Office Manager at Quest Cronulla Beach, responded to this reviewResponded January 19, 2020

Hi Ronnie,

Thank you for your great review! It was so nice to hear we exceeded your expectations whilst you were not intending to be staying in Cronulla. Also thank you for the recommendation and kind words about the staff at the hotel. We look forward to welcoming you back next time.

Warm Regards
Patrick Miller
Assistant Property Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2020

Great room, just such a shame about the street noise and the pub noise underneath. I did ask when we checked in if it was a noisy room and was told it wasn’t. Not recommended for a peaceful young family experience.

Date of stay: January 2020
Trip type: Traveled with family
Thank ManuMumma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestCB, Front Office Manager at Quest Cronulla Beach, responded to this reviewResponded January 21, 2020

Thank you for your feedback on your stay with us, it was disappointing to read about your experience with your young family, I would like to recommend our One or Two bedroom apartments that are very spacious and are located on levels 3 to 5 and are not noise affected, they also have a full size kitchen, dining and living area and are much better suited for the travelling family, we look forward to the next opportunity to welcome you back to the hotel.

Warm Regards
Patrick Miller
Assistant Property Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2020

We stayed in a two-bedroom unit for 5 nights and thoroughly enjoyed our time at Quest Cronulla Beach. The location is perfect with the beach across the road, rock pools a short walk and the shops, cafes and restaurants a few minutes away. We were so impressed by the excellent communication with Quest Cronulla from booking to checkout. The reception staff were pleasant and efficient. They were always welcoming and couldn't do more to help. The unit was comfortable and had everything we needed. It was cleaned thoroughly each day during our stay by courteous and considerate cleaning staff. The washing machine, dryer and dishwasher made our stay so easy. Comfortable beds too! Lovely relaxing view out over the pool and out to the Cronulla pine trees and distant views of the city and coast. Complimentary wifi and newspapers were wonderful. The recently updated pool and spa were fantastic! We will certainly return! Thank you Quest Cronulla Beach.

Date of stay: January 2020
Thank KerryandDave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestCB, Front Office Manager at Quest Cronulla Beach, responded to this reviewResponded January 13, 2020

Thank you Kerry and Dave for your 5 star review!
It was great to hear the location suited your needs being across the road from the beach and a short stroll to the shops, cafes and restaurants. It was also great to hear the staff at the hotel were very pleasant and efficient throughout your stay. We look forward to welcoming you back next time.

Warm Regards
Patrick Miller
Assistant Property Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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