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“Nice room, but awful staff & service making the stay a nightmare”

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Quest Cronulla Beach
Certificate of Excellence
Sydney
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice room, but awful staff & service making the stay a nightmare”
Reviewed April 12, 2008

The room is nice, and it should be for the price is really expensive! 340 AUD for a 1 bedroom!
But the service is awful!!! People at the reception don't give a damn about their customers and try to rip them off as much as they can. Internet is priced at 10 AUD for 100Mb download ... my internet bill for the month is gonna be 600 AUD as I use skype to call my girlfriend.
They billed me 900 AUD for a one hour call! I was outraged, and they did not even show the times of the calls. When I finally got the times (10 days later ...) it showed that I was calling three numbers at the same ! and that the one hour phone call was billed for 3 hours !!! They finally got the times from the phone company who showed they were wrong, but still, they did not change my phone bill, still finding excuses to make me pay that.
During the whole process, they implied I was a liar, reproached me to have waited 24 hours to go see them after I got the bill when it said "please come at your soonest convenience" ...
They also gave a notice to a friend staying at the hotel that he had to empty his room for the carpet would be changed the very next morning at 7am!!
Terrible service, way overpriced, don't go there, don't let them make profit by treating customers in this terrible way.

  • Liked — Nothing
  • Disliked — Staff, service & pricing policy
  • Stayed March 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
7 Thank oznico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydtvl, Owner at Quest Cronulla Beach, responded to this review, December 29, 2008
Quest Cronulla Beach appreciate all feedback to constantly improve our guest experience. Unfortunately this review contains a lot of incorrect and distorted facts and comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • German first
  • Italian first
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English first
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Additional Information about Quest Cronulla Beach

Property: Quest Cronulla Beach
Address: 1 Kingsway, Cronulla, New South Wales 2230, Australia
Location: Australia > New South Wales > Greater Sydney > Sutherland Shire > Cronulla
Amenities:
Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Specialty Lodging in Cronulla
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Quest Cronulla Beach 4*
Number of rooms: 60
Official Description (provided by the hotel):
Quest Cronulla Beach is located directly accross the road from Dunningham Park and North Cronulla Beach. Within easy walking distance from great Restaurants, Bars, Movie Theatre, running/walking tracks and much more. All apartments are self contained and rates include complimentary underground parking and WiFi. Only 18 kms from Sydney International/Domestic Airports, we are handy to public transport - Trains/Busses ... more   less 
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