I hesitated in writing this review, but after receiving a luke warm acknowledgement of my complaints to the Duty Manager at the time, I am writing with regard to my dissatisfaction.
We have stayed at the Manly Travelodge on 2 previous occasions ( choosing this Property to be near Family living in Sydney) those stays were nothing special to say the least, but the last stay "Took the Cake".
We know the room sizes are small, but hasnt been a concern to us as we are out & about all day, This last trip however the bed seemed to be uncomforable & upon investigation, I found there was no Mattress protector under the sheet, & the Bathroom was not cleaned properly with hair in the handbasin & on the floor. In the morning I tried to ask the Cleaner on Duty to rectify the situation, but was greeted by the shrug of the shoulders, not understanding me, (English). We decided to go down & have breakfast & spreak to Reception about this after we had eaten. As we arrived at the Buffet, we were greeted by the "Cook" abusing the several Asian Tour Group Guests who were at the Buffet, she then proceeded to tell me "those people,have no idea & just make a @#$% mess everywhere !" She didnt say it to me in confidence, but at the top of her voice, so all could hear her. After breakfast we spoke to the Duty manager, who seemed non plussed, telling me "Oh yes, we have had complaints before" ?????? Although our Room was cleaned & the Bed made properly that morning, it was too late to convince us these were isolated incidents.
I am in the Hospitality Industry, & have been for 25 years, We have always respected the Travelodge(Accor) Brand, but I cannot recommend this property to anyone, & would be horrified to think other Guests are treated & spoken to in this manner.
- Official Description (provided by the hotel):
- The hotels location is perfect for leisure or business travellers. ... more less
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- Also Known As:
- Travelodge Manly - Warringah Hotel Brookvale
- Brookvale Travel Lodge
- Travelodge Brookvale
- Travel Lodge Brookvale
- Brookvale Travelodge
- Travelodge Hotel Manly Warringah Sydney Brookvale