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“STAY AT NOVOTEL BRIGHTON”

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Novotel Sydney Brighton Beach
Mornington, Australia
1 review
“STAY AT NOVOTEL BRIGHTON”
3 of 5 bubbles Reviewed March 30, 2013

My wife and I stayed at Novotel Brighton-Le -Sands for 5 nights from Mar 19 to Mar 24th. I booked through my Advantage Plus card, and used my "complimentary" night voucher for 1 night. I have stayed many times at Novotel over past 30 years, and usually enjoy my stay.
This was the worst experience we have had there.
The Reception staff were very friendly and we were given a room on the 12th Floor. The room was spacious and quite good, but getting a bit tired. The room was well cleaned by room service personnel, whilst the staff in dining room were excellent - led by the familiar and ever-friendly Henry.
Unfortunately, on our 2nd night, the Fire Alarms went off at 5am, and we had fire crews in the hallway. Apparently a hot water main had burst in a room on the 12th floor (near to our room), and half the floor was flooded, plus some rooms below. Over the next 3-4 days, driers were used to attempt to dry the carpets etc, whilst some rooms were evacuated (but not our room). The whole floor was damp and smelt. The staff handled the situation fairly well, and we could have showers downstairs.
Some new guest arrivals onto 12th Floor were not informed of the situation and of the reason for the general dampness and smell - which was a bit ordinary.

Unfortunately, 2 nights later, the alarms went off again, with apparently another burst hot water main - on 6th? floor.
It turned out that such events, = burst hot water pipes, had happened on previous occasions. This is a major problem for the hotel - both in terms of guests, including feasibly long-term corporate bookings such as with airlines, but also financially for the hotel - and has to be addressed as a matter of urgency.
Before we book to stay at Novotel Brighton again, we will enquire as to whether or not this problem has been fixed. If not - no stay.

  • Stayed March 2013, traveled with family
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Review collected in partnership with Accorhotels.com

Helpful?
Thank craptitle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nsbb, General Manager at Novotel Sydney Brighton Beach, responded to this review, April 14, 2013
Dear Guest

Thank you for taking the time to post a comment. I offer my sincere apologies that the failure of the water pipe on level 12 affected your stay. Unfortunately this breakdown did lead to some further issues which resulted in the activation of the fire alarm system. The fire system did work correctly at all times & at no stage was guest safety compromised. I am not sure who may have informed you of previous hot water pipe breakdowns. The last record we have of such an incident is over 12 years ago. We are however conducting a full review of all plumbing as a precaution. Thank you for your kind words about Henry & the other team members, which I have shared with them. Please do not hesitate to contact me directly if you require any further information about the status of works in the hotel of any other matter

Regards
Alan Burrows
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,779 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Bateau Bay, Australia
1 review
4 of 5 bubbles Reviewed March 30, 2013

Great view food ok lots of other nice places to dine just out of the front door. Best spot to stay for the airport or a easy weekend. The staff were great and very willing to do any thing to help with information or service to make your stay better. murray.david2@gmail.com.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank murray_david2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nsbb, General Manager at Novotel Sydney Brighton Beach, responded to this review, April 21, 2013
Dear Guest
Thank you for your comments. We were pleased to read that you had a great stay.

Regards

Alan Burrows
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
4 of 5 bubbles Reviewed March 29, 2013

Great position - access to a large variety of restaurants, bars, cafes and outdoor activities. Staff are very friendly and professional. Nothing was too much trouble. Enjoyed our stay thoroughly, very restful break. Great Hotel pool and gym. Check out the Day Spa on Level 3 -excellent.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Diana191
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level Contributor
117 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed March 27, 2013

We just needed a place to stay as we arrived from Tonga and were leaving the next day for Cairns this property was closer to the airport and easier than going all the way in to town. the rooms were great and the staff very accommodating. We killed the rest of the afternoon and evening strolling around the restaurants and shops in the neighborhood and eventually grabbed dinner in the food court adjacent to the hotel,

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank BigWillieUsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nsbb, General Manager at Novotel Sydney Brighton Beach, responded to this review, April 21, 2013
Dear Guest

Thank you for your comments. We were pleased to read that you had a great stay.

Regards
Alan Burrows
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
3 of 5 bubbles Reviewed March 25, 2013

When we stayed at the Novotel in Brighton Le Sands there were a lot of renovations happening and we kept getting lost trying to get back to the room and we had to keep walking around to the front foyer. Also in our room the spa had a few jets not working and it was making a loud noise so we turned it off and couldn’t use it.

Other then these mishaps our night was really nice

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank alanarap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nsbb, General Manager at Novotel Sydney Brighton Beach, responded to this review, April 3, 2013
Dear Guest

Thank you for your comments. I am sorry that the spa jets were not working correctly. I have shared your feedback with both the housekeeping & maintenance departments asking them to make sure we always check room equipment prior to guest arrival.

Regards

Alan Burrows
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marrar, Australia
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed March 25, 2013

I've stayed at this gorgeous place many times simply because it gets better every time. The accommodation is beautiful - we've twice been upgraded to a luxury 2 roomed suite with a wrap-around balcony looking out over Brighton-Le-Sands beach. The hotel is just far enough away to enjoy the planes soaring off to exotic international destinations and not be deafened by the noise.
Appointed in sleek, modern decor and crisp everything, service is top class and the restaurant spreads across the indoor/outdoor area creating a feeling of uncrowded, relaxed dining for lunch or dinner. Proximity to the beach, many other top quality restaurants within 10 minutes walk, public transport and the centre of Sydney makes this a fantastic getaway destination for a romantic couples long weekend.
Only one downside - cruising hoons with boom boxes blarring can be a pain in the rear section in the evenings if you choose to dine on the sidewalk or fancy a romantic stroll along the foreshore but this gives you the perfect excuse to retreat to your beautiful room with a bottle of champagne and watch the planes come and go ...or whatever else takes your fancy.

Room Tip: The higher the better to escape the hoon-noise and an ocean-view room makes so much difference with...
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  • Stayed October 2012, traveled as a couple
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Helpful?
Thank Lesley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nsbb, General Manager at Novotel Sydney Brighton Beach, responded to this review, April 21, 2013
Dear Guest

Thank you for your comments. We were pleased to read that you had a great stay.
Regards

Alan Burrows
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
4 of 5 bubbles Reviewed March 25, 2013

The location is great - across from the water and in the centre of a restaurant strip. The buffet in the restaurat at night and the buffet breakfast were excellent value.
The bed was extremely comfortable.
Even though everything was clean, and it was obvious that housekeeping paid attention to detail, in the room that I was in, there was a bit of a sense of the room being "tired".However, this did not detract from our stay. The double glass doors onto the balcony were very effective at blocking out the traffic noice.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Susan195657
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nsbb, General Manager at Novotel Sydney Brighton Beach, responded to this review, April 3, 2013
Dear Guest

Thank you for taking the time to post a comment. We were pleased to read that you found many aspects of the hotel to your satisfaction. We take on board your comment about the tired décor & will be discussing funding with our owners at the next occasion.

Regards

Alan Burrows
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Sydney Brighton Beach

Property: Novotel Sydney Brighton Beach
Address: Cnr. The Grand Parade and Princess Street, Brighton le Sands, Rockdale, New South Wales 2000, Australia
Location: Australia > New South Wales > Greater Sydney > Rockdale > Brighton le Sands
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Brighton le Sands
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Sydney Brighton Beach 4.5*
Number of rooms: 296
Official Description (provided by the hotel):
The Novotel Sydney Brighton Beach is a 4 star hotel situated opposite Brighton Beach in Sydney. With sweeping views across Botany Bay, this hotel is conveniently located only 15 km from the city centre and 5 minutes from the airport. Perfect for businesstrips and holidays, all 296 rooms boast private balconies. The hotel features a bar and restaurant, plus 11 meeting rooms accommodating up to 500 delegates. Leisure facilities include a swimming pool, fitness centre, spa and steam room.Novotel Brighton Beach offers a variety of facilities including landscaped *outdoor swimming pool, indoor pool, steam room, large modern gymnasium, restaurant and bar, Day Spa and Health Centre and 11 versatile function rooms with an experienced conference and events team to facilitate your next function. ... more   less 
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Also Known As:
Novotel Sydney Brighton Beach Hotel Brighton Le Sands
Novotel Brighton Le Sands
Accor Brighton Le Sands
Sydney Novotel

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