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“Clean and Convenient”

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Adina Apartment Hotel Norwest
Ranked #1 of 2 Hotels in Baulkham Hills
Certificate of Excellence
Hawthorne
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Clean and Convenient”
Reviewed April 10, 2014

I would stay again however the noise from cars doing burn outs during the night would result in me seeking alternate accommodation first. Staff were very friendly and the hotel was clean and comfortable.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Andrew R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, Manager at Adina Apartment Hotel Norwest, responded to this review, May 13, 2014
Hi Andrew

Thank you for your review. We are happy to hear that you found our team friendly and our property clean and convenient. We are all sorry that you have chosen not to stay with us again due to a car doing a 'burn out' close by. This is not something that we have heard a feedback in regards to in the past so we can guarantee it was a unique occurrence.

We hope that you will stay with us again in the future, as we would all be glad to welcome you back to the Adina Norwest.

Kindest regards

Elliot Agius
Relief Assistant Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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759 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Sydney, Australia
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 10, 2014

Hotel room excellent, hotel restaurant/cafe excellent, staff great, this place is definitely a great place to book your next hotel stay close to restaunts and a shopping mall close by easy to walk to.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank PurpleFlower68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, Manager at Adina Apartment Hotel Norwest, responded to this review, May 5, 2014
Dear Purple Flower

Thank you very much for your review. We are glad to hear that you enjoyed your stay with us here at Adina Norwest. Thank you for your kind words we will be sure to share them with the whole crew at our next team meeting.
We are looking forward to seeing you again in the not too distant future

Kindest regards
Elliot Agius
Relief Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Armidale
1 review
Reviewed April 9, 2014

Over all the hotel had Good Facilities,location and cleanliness. Still have a hold on my debit card a week later for the entire stay, as well as full payment made on check out. this is unacceptable ....




  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Ash C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this review, May 11, 2014
Dear Ash,

Thank you for taking the time to leave us your valuable feedback on your recent stay at Adina Norwest. It is only through feedback such as yours that we are able to maintain and, where necessary, improve upon service levels for our valued guests.

We are very sorry to hear that the hold on your debit card was not released straight away. I hope this issue has not been resolved.

Once again, thank you for letting us know about your stay and I hope we would have another opportunity to welcome you back to one of our Adina hotels in the future.

Kind regards,
Sai Redij
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buderim
1 review
Reviewed April 9, 2014

Great location, close to all businesses, excellent parking. Cafe meals were exceptional and the staff were very friendly and made us feel very welcome. Will book again when next doing business in Norwest

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Jody H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, Manager at Adina Apartment Hotel Norwest, responded to this review, May 5, 2014
Dear Jody

Thank you for making the time to review Adina Norwest on Trip advisor. We will be passing on your feedback to the whole team. The whole team here at Adina Norwest are looking forward to your next stay.

Kindest regards
Elliot Agius
Relief Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gungahlin
1 review
Reviewed April 8, 2014

Please work on the collection of room service trays and the service and I would love to stay again. The hotel is beautiful inside and the bed was comfy. I think the location is great and easy enough to find.... I do know the others in my group had issues with the rooms availability and the customer service.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Kylie M K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this review, May 11, 2014
Dear Kylie,

Thank you for your feedback and I do apologise that we did not live up to the excellent standards which we strive to provide.

I was disappointed to learn that the room service trays were not picked up in time. This is certainly unacceptable and will be address this as a priority ensuring this will not happen again. I have also shared your feedback with my team regarding this and the service and we are looking into solutions to resolve this.

Once again, thank you for letting us know about your stay and we look forward to the opportunity to welcome you back to Adina Norwest and exceed your expectations.

Kind regards,
Sai Redij
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ponte Vedra Beach
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 8, 2014

Friendly and accommodating front desk staff, especially Ashley and Adam. Very good restaurant on site. Convenient to Norwest businesses and buses. Full size refrigerator and washer/dryer in 1 bedroom unit. Internet is expensive and limited to 2 devices which is hard on international travelers with cells. Laptop and IPad. Housekeeping was below average. I washed all glasses myself in the dishwasher after watching them clean a glass with the same rag used to wipe down the counter top and put it up.
Liked location, price and apartment style. Would recommend.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Tammy Melissa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, Manager at Adina Apartment Hotel Norwest, responded to this review, May 5, 2014
Dear Tammy Melissa

Thank you for your feedback on Tripadvisor. We are sorry to hear of your experience in regards to our housekeeping, this is certainly below our standard and we will be following it up with our team. We will also be sure to pass on the feedback to Adam and Ashley from the front office team. Hopefully you can get to Sydney, Australia again, and when you do we all look forward to welcoming you back to the Adina Norwest.


Kindest regards
Elliot Agius
Relief Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampton
1 review
Reviewed April 8, 2014

excellent place to stay, clean, tidy, polite staff, easy to book and I will be back next trip. The parking was great and easy to access. Will try some in house dining next time. The only thing I would say is the bar downstairs being open would be advantageous especially if meeting friends.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, Manager at Adina Apartment Hotel Norwest, responded to this review, May 5, 2014
Hi there Chris

Thank you very much for your review. We are glad to hear that you enjoyed your stay with us here at Adina Norwest.

We also recommend you trying out the '22 Bar and Grill' on your next stay with us. Unfortunately at this stage they are not open for dinner on the weekends.

We look forward to welcoming you back to Adina Norwest soon.

Kindest regards
Elliot Agius
Relief Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Adina Apartment Hotel Norwest

Property: Adina Apartment Hotel Norwest
Address: 22 Brookhollow Ave, Baulkham Hills, The Hills Shire, New South Wales 2153, Australia
Location: Australia > New South Wales > Greater Sydney > The Hills Shire > Baulkham Hills
Amenities:
Free Parking Kitchenette Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Baulkham Hills
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Adina Apartment Hotel Norwest 4.5*
Number of rooms: 106
Official Description (provided by the hotel):
Adina Apartment Hotel Norwest is located within one of Sydney's thriving commercial hubs, Norwest Business Park at Baulkham Hills. Situated just 45 minutes' drive from Sydney's CBD, Adina makes doing business with some of Australia's most prominent businesses easy by offering you a home away from home on their door step.At Adina Norwest, there is no need to sacrifice your lifestyle when travelling - enjoy a home cooked meal, relish the convenience of being able to do laundry in your apartment or work up a sweat at the nearby Virgin Active Gym or in-house gym. Guest lingering longer can stroll across the parkway to a thriving dining and retail precinct. ... more   less 
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