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“Simply grand !!”

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Adina Apartment Hotel Norwest
Ranked #1 of 2 Hotels in Baulkham Hills
Certificate of Excellence
Reviewed August 16, 2013

Spent several weeks here and it was great. Have to give kudos to the staff - Chris , Penny , Jess the fire captain , Rino and Annie all made feel right at home ! Then Pete, with the best cafe and music for miles all made my time quite enjoyable. So to all my new mates here are 5 stars and a big thanks for having such a great commitment to quality and customer service. Cheers !

  • Stayed: July 2013
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Thank Boywonder51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this reviewResponded August 20, 2013

Dear Mr Mixer,

Thank you for taking the time out to give us your feedback about your recent stay at Adina Apartment Hotel Norwest.

We enjoyed having you here as much as you enjoyed staying with us.

All the team members at Adina Norwest acknowledge your lovely comments and have passed on their best wishes to you and your family.

Thank you once again and hope to see you soon.

Kind regards,
Sai Redij
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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836 - 842 of 876 reviews

Reviewed July 29, 2013

Arrived late at night and found the big neon sign but no signs for where the entry to reception was, eventually saw a small parking sign on side of building so went around the back and found plenty of parking available. Check in was easy and room (2 bedroom) was clean and tidy. Unable to get the live TV to work on main TV in lounge, which turned out to be a faulty remote. Next morning daughter went to have shower in the bath/shower and part of the tap fell apart. Stayed for 4 days and the milk/coffee etc was not replaced each day you only get the first day supplies. Internet whilst you get 30mins free each day for the room, if you want to do more it is very expensive and very unreliable. i definately would not recommend using their system which is supplied by a third party and any problems you have to ring and sort it out not the hotel. Only other issue was on our final morning got up early to catch plane only to find that there were not towels etc in the bathroom and had to get reception to bring some up. overall the room was ok and quiet but not sure i would ever stay here again

  • Stayed: July 2013, traveled with family
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Thank rob w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this reviewResponded August 4, 2013

Dear Rob W,

Thank you for your constructive feedback about your recent stay at Adina Apartment Hotel Norwest.

Although you found your room to be clean and tidy, it’s a shame the quality of service wasn’t up to the desirable standard. We have made note of the faulty TV and also raised the issue with housekeeping about the inconsistency in replenishment of in room amenities.

We would like to take this opportunity to apologise for the inconvenience caused during your stay and thank you once again for your detailed feedback.

Kind regards,
Sai Redij
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2013

We were in town to drop my son off at Hillsong College in Baulkham Hills. I had been looking at traditional hotels all around Sydney and found them to be quite expensive. Since we were staying for 8 days, my wife found this "apartment hotel", which was very reasonably priced. They have free covered parking, nice lobby, and a tasty café. When we entered the room, I was surprised that everything looked brand new. The kitchen had a refrig, microwave, stove, oven, sink, cookware, and dinnerware. There were 2 flatscreen TV's, sleeper sofa, dining table, desk, and king bed in separate bedroom. Very comfortable, felt like a home away from home.

  • Stayed: July 2013, traveled with family
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1  Thank R M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this reviewResponded July 23, 2013

Dear River 266,

Thank you very much for your lovely comments about your recent stay at Adina Norwest.

We are glad you enjoyed staying with us and found the hotel facilities, café and the in room amenities very convenient and to your liking.

With best wishes to you and your son for his studies at Hillsong College, we hope to see you back again soon in the near future.

Kind regards,
Sai Redij
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2013

I was very surprised when I checked in. For the rate I received I was expecting an average looking hotel. I was so pleasantly surprised when I arrived and saw a brand new hotel, in great shape, with everything working well, large rooms, free undercover parking (a little bonus when it's raining outside).
Everything was new, the room, actually an apartment was large, the kitchen and bathroom super clean. I can't fault it at all.
One word of warning: always set up your own alarm. Human error can happen anywhere and my wake up call never happened. Good thing my phone's alarm was set. When I checked out and mentioned the wake up call the receptionist was very apologetic and admitted the mistake. This like I said can happen anywhere so it's always best to have a back up alarm.
If you intent to visit the CBD this hotel is not close to it so you may want to look at other places. But if you need to stay in this area, do not hesitate and book here. You will not be disappointed and will have a very pleasant stay.

  • Stayed: October 2012, traveled on business
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Thank Appreci8life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this reviewResponded July 10, 2013

Dear Appreci8life,

Thank you for your lovely comments about your recent stay at Adina Norwest.

We are glad you enjoyed your stay and found your room and the facilities provided to be convenient.

We would also like to apologise for the inconvenience you had with not receiving a wake-up call and also thank you for your understanding in this matter.

Once again, thank you for taking the time out to give us your feedback and we look forward to welcoming you soon in any of our Adina hotels across Australia and Europe.

Kind regards,

Sai Redij
Hotel Manager

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Reviewed May 29, 2013

In Sydney for a Business Trip for 4 days, and for anything more than 1 or 2 nights I like to get an apartment for a bit more space. I got a 1 bedroom apartment which came with a compact kitchen and small lounge room. Absolutely fantastic. Very new, and clean and great location in Norwest for Business.

Great little cafe Twentytwo in the foyer also for the morning coffee.

  • Stayed: May 2013, traveled on business
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Thank Ross L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this reviewResponded June 2, 2013

Dear Ross,

Thank you for your positive feedback about your recent stay at Adina Apartment Hotel Norwest.

We are glad you found the location of the hotel, our apartments, the in room amenities and the dining facilities convenient to suit your needs for your business trip.

We would like to thank you for your support and wish you well in your future endeavours.

Kind regards,
Sai Redij
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2013

The hotel is located near Norwest Biz park, in Baulkham hills (or Bella Vista !!)
Beautiful surroundings, but this is FAR from city. As i had my work in Norwest, hence chose this for 15 days instead of choosing something in CBD (approx 45-60 min) away.
They even had a free shuttle service to offices in Norwest Biz Park, that was kinda cool...and as they say "customer centricity" was evident....

In fact just 5 mins walk down the hotel, there was a shopping complex which had quite a few famous restaurants, coles and shops for daily needs.... hence i say 5/5 for location.


Hotel Cleanliness- 4.5/5
Hotel Location (for Norwest offices) - 5/5
Food- 4/5... In fact they have decent retaurant on the ground floor with live music at times :)
Staff - 5/5

I would certainly reccommend this hotel to my colleagues travelling to Norwest for business.

Room Tip: ask for a room with balcony facing Brookhollow avenue...
See more room tips
  • Stayed: January 2013, traveled on business
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Thank Anubhav C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this reviewResponded May 12, 2013

Dear Anubhav C,

Thank you for your constructive feedback about your recent stay at Adina Apartment Hotel Norwest.

We are glad you found the location convenient and the facilities and services have on offer to your satisfaction.

We would like to take this opportunity to thank you for your support and look forward to welcoming you again soon in any of our Adina hotels across Australia and Europe.

Many thanks,
Sai Redij
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2013 via mobile

Great rooms !!! Very clean . It's is closed to the Coffee Club and they is a cafe down stairs . Rooms are very quite which is a plus !!! Front desk staff are friendly ! Great price for one night stay $144.00 .

  • Stayed: May 2012
    • Value
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Thank Karen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this reviewResponded May 5, 2013

Dear Sienablue,

Thank you for your lovely comments about your recent stay at Adina Apartment Hotel Norwest.

We are glad you enjoyed the overall facilities, convenient location and the courteous service offered by our team.

We would like to thank you for your support and wish you well in your future endeavours.

Kind regards,
Sai Redij
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Adina Apartment Hotel Norwest

Address: 22 Brookhollow Ave, Baulkham Hills, The Hills Shire, New South Wales 2153, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > The Hills Shire > Baulkham Hills
Amenities:
Free Parking Kitchenette Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Baulkham Hills
Price Range: $105 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Adina Apartment Hotel Norwest 4.5*
Number of rooms: 106
Official Description (provided by the hotel):
Adina Apartment Hotel Norwest is located within one of Sydney's thriving commercial hubs, Norwest Business Park at Baulkham Hills. Situated just 45 minutes' drive from Sydney's CBD, Adina makes doing business with some of Australia's most prominent businesses easy by offering you a home away from home on their door step.At Adina Norwest, there is no need to sacrifice your lifestyle when travelling - enjoy a home cooked meal, relish the convenience of being able to do laundry in your apartment or work up a sweat at the nearby Virgin Active Gym or in-house gym. Guest lingering longer can stroll across the parkway to a thriving dining and retail precinct. ... more   less 
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