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“Great First Time Experience”

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Adina Apartment Hotel Norwest
Ranked #1 of 2 Hotels in Baulkham Hills
Certificate of Excellence
Brisbane, Australia
Level Contributor
3 reviews
“Great First Time Experience”
Reviewed January 11, 2013

New facility, clean and spacious rooms, friendly staff and quiet location, this Hotel has everything a traveler asks for. We were right to choose this as the accommodation on our trip to Sydney. Great choice.....

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kaverisharma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this review, January 13, 2013
Dear Kaverisharma,

Thank you for your lovely feedback about your recent stay at Adina Apartment Hotel Norwest.

We are glad we could provide you with a great first time experience and we look forward to welcome you again soon in the near future.

Many thanks,

Sai Redij
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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773 reviews from our community

Traveler rating
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    83
    23
    11
See reviews for
211
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
South Brisbane, Queensland, Australia
1 review
Reviewed January 1, 2013

As a family of six, two of them in their late teens, it is hard to find accommodation. Adina Norwest was a great find. The rooms where quiet and comfortable. A well equipped kitchen with a fridge large enough for our needs. Modern decor. Soft pillows and warm blankets. Walking path out the front takes you to the shops. Thanks to Kim on reception for your assistance!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this review, January 3, 2013
Dear Karen L,

Thank you for your lovely comments about your recent stay at Adina Norwest.

The team here is thrilled to know that you loved our hotel - its rooms, the in room facilities and the location. Also, Kim is extremely grateful to you for your kind words.

Karen, we are glad we could cater to you and your family’s needs and we look forward to welcoming you soon in the near future.

Many thanks,
Sai Redij
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Narooma, Australia
Level Contributor
51 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed December 31, 2012

We stayed here twice during December 2012, attracted by the location and special introductory rates. The apartment hotel is convenient, with shops and restaurants nearby and undercover parking. It is modern, bright and cheery, the staff are friendly, and its kitchenettes are well equipped. The beds are comfortable. The showers are terrific. It is clean and quiet.

BUT the technology and electronics are TERRIBLE. On the first stay we couldn't get the television to work - so went to the reception and they indicated thay had to reset it (which they immediately did). Why it was not reset when we moved in is beyond us. We eventually worked out the air conditioning system (open a door to go to a balcony, and the air conditioning in the room immediately turns off).

The second stay was worse. The air conditioning simply didn't work (on a very warm evening). My wife retreated to the bathroom at 3am because it was cooler and because it was darker, and therefore had a terrible night. The window of the studio apartment wouldn't let in enough cool air if opened, and if the blinds were open it was 'daylight' (why the lights on the roof of the adjoining car park have to stay on all night is also beyond us - their use of electricity well exceeding the savings in the hotel by automatically tiurning off the air conditioning when the door is momentarily opened or the TV is not in use).

There are better, more acceptable apartments and hotels nearby.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 60yoAussie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this review, January 3, 2013
Dear 60yoAussie,

Thank you for your constructive feedback about your last two recent stays at Adina Apartment Hotel Norwest.

We apologise for the inconveniences you had to face with the operation of TV and air conditioning system and will definitely look into making them more user-friendly.

It is the overall experience during your stay that matters; hence although, you enjoyed the convenience of the hotel location and its ambience, I can understand your disappointment which let you down because of too much reliance on technology.

60yoAussie, we value your feedback, as such, would like to thank you for it and wish you well in your future endeavours.

Kind regards,
Sai Redij
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 30, 2012 via mobile

The resteraunt was closed during the holidays.... ?? But great value for money, nice facilities in the rooms everything is brand new. You have to pay for wifi - only broadband in the apartments. The parents are furnished well and are spacious and has all
The new gadgets

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ruschka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this review, January 3, 2013
Dear Ruschka,

Thank you for your feedback about your recent stay at Adina Apartment Hotel Norwest.

The team here is glad to know that you enjoyed your stay and the in room facilities.
We do have broadband and Wi-Fi internet facilities in our apartments at a fee; also, complimentary Wi-Fi internet for 30 minutes is available in our lobby area for guest convenience.

Ruschka, thank you once again for your comments and we look forward to welcoming you in the near future.

Kind regards,
Sai Redij
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toowoomba, Australia
Level Contributor
72 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed December 3, 2012

This hotel is in the heart of northwest Sydney, and for me is close to my main areas of business. It is new, so the rooms were very well presented, and rates were very reasonable. It is close to the freeway, so access is not an issue, with the only down fall being that the hotels own restaurant and bar are not open yet :-(. That said, a new restaurant/bar has opened a few minutes down the road, and they offer a free shuttle bus service, or its a $10 cab fare away.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JJ-4350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this review, December 9, 2012
Dear Julian4350,

Thank you for your feedback about your recent stay at Adina Apartment Hotel Norwest. We are glad you liked the location, our rooms and the complimentary shuttle bus which runs within 3 km radius of the hotel every morning and afternoon for 2 hours each.

There is an independently operated Bar/Grill opening in the hotel soon which will cater for breakfast, lunch and dinner (dine in and/or room service facilities).

Julian, thank you once again for your kind words and we look forward to welcoming you soon in the near future.

Kind regards,
Sai Redij
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 19, 2012

Customer service terrible.
Washing machine leaked.
Door hinge fell off.
Housekeeping didn't service room and when questioned reception advised that there wasn't enough staff to do this.
Toaster didn't work.
No hotel restaurant.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Holidayer_15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this review, November 22, 2012
Dear Holidayer_15,

Thank you for your constructive feedback about your recent stay at Adina Apartment Hotel Norwest.

Please accept my sincere apologies for all the inconvenience you experienced during you stay. I was very disappointed to hear about the above mentioned issues and hence would like to make contact with you to discuss these in detail.

Hence, may I please request you to contact me directly on 02 8848 3450 or alternatively if you can please email us your details at anws@adinahotels.com.au, I shall get in touch with you at your suggested time and convenience.

Look forward to hearing from you.

Many thanks,

Sai Redij
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 12, 2012

This place is brand new.. but it works well in its favour, we have stayed at better known brands and have had poor experiences including broken beds, broken and mismatched furniture, comedy of errors, things not quite right add up to disappointment. Well get ready for a surprise, from start to finish this is a world class GEM.

The Norwest Adina is set out in a modern but homely way, a good balance between compact but great use of space

It has everything you would need as a temp. home- away -from –home, including own laundry and full gourmet cooking facilities.. (woollies is short walk away!) Plenty of open space to receive guests. And a very quiet place. You don’t feel like you have woken up in Sydney!
It is easy to get to… just off Norwest Boulevard M7 exit or Windsor Rds. I am sure it will be well utilised if Richmond Airport is used as a second airport.
Now the great stuff, The beds are oh so comfortable (I think Latex) and the reception staff were very professional and experienced. We witnessed them at their best, dealing with 2 busloads of tired international tourists as well as last minute vacancies. It all went so smooth considering the hiccups expected in a new hotel and reservation/IT systems.
Yes, on that note, our reservation had been lost, perhaps because I booked prior to opening day, but considering the hotel was fully booked at max capacity, the staff expertly ironed out any problems!

Well done is what I say! and let other operators take note!

Room Tip: You know the drill, alway ask for a complimentry upgrade...here it is best to get a room on the buil...
See more room tips
  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brando l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adina Apartment H, General Manager at Adina Apartment Hotel Norwest, responded to this review, November 18, 2012
Dear brando I,

Thank you very much for your lovely comments on your recent stay at Adina Norwest.

We are glad that you enjoyed your home away from home – it’s in room facilities and the quiet location with a convenience of shopping centre close by. I have also passed on your compliments to my team who acknowledge and appreciate your patience as they were trying to resolve the slight hiccup with your booking.

Once again thank you for your feedback and we look forward to welcome you again in the near future.

Kind regards,
Sai Redij
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Adina Apartment Hotel Norwest

Property: Adina Apartment Hotel Norwest
Address: 22 Brookhollow Ave, Baulkham Hills, The Hills Shire, New South Wales 2153, Australia
Location: Australia > New South Wales > Greater Sydney > The Hills Shire > Baulkham Hills
Amenities:
Free Parking Kitchenette Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Baulkham Hills
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Adina Apartment Hotel Norwest 4.5*
Number of rooms: 106
Official Description (provided by the hotel):
Adina Apartment Hotel Norwest is located within one of Sydney's thriving commercial hubs, Norwest Business Park at Baulkham Hills. Situated just 45 minutes' drive from Sydney's CBD, Adina makes doing business with some of Australia's most prominent businesses easy by offering you a home away from home on their door step.At Adina Norwest, there is no need to sacrifice your lifestyle when travelling - enjoy a home cooked meal, relish the convenience of being able to do laundry in your apartment or work up a sweat at the nearby Virgin Active Gym or in-house gym. Guest lingering longer can stroll across the parkway to a thriving dining and retail precinct. ... more   less 
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