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Novotel Sydney Norwest
Ranked #2 of 2 Hotels in Baulkham Hills
Certificate of Excellence
Reviewed October 21, 2012

We stayed here for four nights on a combination of Priority Club Points and paid nights and we weren't disappointed.
The room:
On the plus side, the room was modern, comfortable and spotlessly clean. And apart from the air con, once you were inside the room, it was so quiet that apart from one slammed door, we didn't know that there were any other guests present. The mattress was comfortable (although the pillows less so), the bathroom was well-lit, clean and perfectly adequate with excellent water-pressure for the shower. I liked the fact that our room had a small balcony, which meant that we could open the patio doors (with fly screen) and enjoy the fresh air - a real bonus when you come from the Tropics! The only real downside was that the noise from the air con disrupted our sleep - especially as it switched on and off - so we dispensed with it; all very well for October but not so good if it had been the height of summer. Additionally, you couldn't alter the fan-speed, which might have reduced the noise.
Breakfast:
The food was fresh, good quality and all of the usual choices were present but it would have been nice if one of the dishes had altered each day to provide some variety on a longer stay. At full-price I wouldn't consider it especially good value, even by Sydney hotel standards but if you can get an inclusive rate or do a deal, then it will set you up for the day. The coffee was particularly good.
Location:
Convenient access to several major routes, easy to find and the free car parking was a real plus.
Staff:
Every member of staff was helpful, friendly and cheerful. They were forthcoming with directions to various places and when our hire-car had a flat-tyre, they were helpful with the to-ing and fro-ing of communications and arrangements with the hire company.

If we wanted to be an hour or so out of Sydney, then we would consider staying here again because it offers a clean, quiet and comfortable stay. And what it lacks in individuality, it makes up for with friendliness and quality.

Room Tip: Rooms facing the car park are probably quieter than those facing the road.
See more room tips
  • Stayed: October 2012, traveled as a couple
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2  Thank MM2H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaNorwest, Director of Sales at Novotel Sydney Norwest, responded to this reviewResponded November 21, 2012

Hello Shane,

Thanks for taking the time to give your honest assessment of your stay here at the hotel. We are continuing to look into remedies to fix the Air Conditioning noise at the hotel and have taken on board trying to mix up the breakfast hot dishes to provide for more variety for those staying more than one night at the hotel.

Glad to hear everyone helped you out whilst you were here.

Your most welcome back anytime you need to come back to Sydney.

Kind Regards,
Ben Jamieson
Sales and Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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288 - 294 of 352 reviews

Reviewed October 17, 2012 via mobile

Bathrooms need to be modernized, room size ok. Restaurant nothing to rave about and breakfast is a little lame for the price. Location is good if you're working in the norwest business district, and isn't central to any shopping.

  • Stayed: October 2012
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Thank Carm7220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaNorwest, Director of Sales at Novotel Sydney Norwest, responded to this reviewResponded November 21, 2012

Hello Carm7220,

Your feedback on trip advisor is much appreciated. Please note that the hotel is happy to provide great service and we have taken on board your comments about the restaurant buffet quality. We continue to try to improve our product and your comments have been understood by the Managment team and changes are being talked about for our Breakfast Buffet.

Kind Regards,
Ben Jamieson
Sales and Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 26, 2012

Regular stayer at the Crowne Plaza, as it is right great base for Business in Norwest and the Hills district. Stayed for 2 nights this trip, staff always helpful and the rooms always clean.

Plenty of places to eat just down the road or at Castle Hill a 10 min drive away.

Have also stayed here on family short return trips to Sydney, pretty quite on weekends, but if Family is in Hills district great place.

  • Stayed: July 2012, traveled on business
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1  Thank Ross L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaNorwest, Director of Sales at Novotel Sydney Norwest, responded to this reviewResponded November 21, 2012

Hello AussieBallarat,

The hotel really appreciates the time you have taken to look after writing your positive review of the hotel. Look forward to welcoming you back to the hotel in the near future.

Kind Regards,
Ben Jamieson
Sales and Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2012

Crowne Plaza is a good business hotel. The building looks fairly new and has ample parking out front. There is also a small pool out front.The staff are cheerful and always ready to help out.

The hotel is probably a good option for business travelers if their offices are in the vicinity of Baulkham Hills. Also available are meeting halls for small conventions or meetings in a quiet and conducive area.

Rooms are simple and adequate. The closet in my room was rather small though.

There is only one restaurant in the hotel and it's called Whispers. Prices are pretty steep for average dining.

Over rating for me is 3.5 stars.

Stayed: September 2012, traveled on business
1  Thank PatKhoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaNorwest, Director of Sales at Novotel Sydney Norwest, responded to this reviewResponded November 21, 2012

Hello Pat,

Thank you very much for your honest assessment of the hotel for other travellers. We are looking into having better dining prices or options for our inhouse guests and your review has been duely noted by the management team.

Enjoy the rest of your year.

Kind Regards,
Ben Jamieson
Sales and Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2012

I stayed there for two nights for a conference and was very happy.The staff was very helpful. In fact due to flight delays I did not get to the hotel until midnight and they were still smiling and very friendly throughout the check in process. The room was good and even though a room with one double bed was initially booked for me the staff did not make a fuss and very readily changed it to a twin share when they realized that my colleague and me wanted to share.

  • Stayed: August 2012, traveled on business
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1  Thank Reshma J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaNorwest, Director of Sales at Novotel Sydney Norwest, responded to this reviewResponded November 21, 2012

Hello Reshma,

Thank you very much for the review of our service which you enjoyed at the hotel. The time taken to give feedback to the hotel is much appreciated.

Regards,
Ben

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2012

We stayed there for a nite on 25th Aug 2012. Excellent Service Right from Check-In, Room Service, Restaurant & Service in Conference Room - Food was Delicious - Staff were Very Friendly, Smiling & Positive Attitude - Cheers Keep it Up !!!! We will be Definately be Back when we are on a Visit to Sydney from KiwiLand (Auckland)

  • Stayed: August 2012, traveled as a couple
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1  Thank Karim F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaNorwest, Director of Sales at Novotel Sydney Norwest, responded to this reviewResponded November 21, 2012

Thank You Karim,

The hotel really appreciates you taking the time to put forward your positive review of the hotel. We certainly look forward to having you back at the hotel when your next in Sydney.

Kind Regards,
Ben Jamieson
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2012

I stayed for a night with my mum and aunt. Check-in was quick and easy. As a Priority Club member, I was able to get a late check out to 1 PM. Room was clean, could be a little bit more spacious though - we had a 2 double beds. Bathroom was clean. I left early and was able to settle the account while my mum and aunt stayed until 1 PM. Free parking and wi-fi. Would stay at this hotel again.

  • Stayed: August 2012, traveled with family
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Thank chayster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaNorwest, Director of Sales at Novotel Sydney Norwest, responded to this reviewResponded August 21, 2012

Hello chayster,

Glad we were able to look after your family for the brief stay at the hotel.

Due to contractual arrangements with the NRL we made a decision to change our bedding to have 2 Double beds in the room for them.

Appreciate that this takes up more space than our usual room configuration of a King Bed. Our benefit is that we are able to have 3 guests in the room without having to resort to a lesser comfortable rollaway bed option.

Look forward to being able to welcome you back again in the future.

Kind Regards,
Ben

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Sydney Norwest

Address: 1 Columbia Ct, Baulkham Hills, The Hills Shire, New South Wales 2153, Australia (Formerly Crowne Plaza Norwest Sydney)
Location: Australia > New South Wales > Greater Sydney > The Hills Shire > Baulkham Hills
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Baulkham Hills
Price Range: $107 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Sydney Norwest 4*
Number of rooms: 132
Official Description (provided by the hotel):
Ideally located in the heart of the fastest growing business community in Sydney, and only 40 minutes from the Sydney CBD and only 15 minutes from Parramatta, Novotel Sydney Norwest offers you the best of both worlds. With the peace and tranquility of landscaped gardens and beautiful outdoor settings, coupled with our understanding of the needs of today's businesses, Novotel Sydney Norwest offers the perfect balance for corporate business and leisure travellers. Offering 132 superbly appointed rooms including Executive Spa rooms and Balcony King rooms. All rooms featuring king sized beds, tea & coffee making facilities, work desk, high speed internet access, in-room safe, ironing facilities, and cable television with pay per view movie. Hotel facilities include outdoor lap swimming pool, gym, restaurant and bar as well as conferencing facilities catering for up to 300 people. ... more   less 
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Also Known As:
Crowne Plaza Norwest Sydney Hotel Baulkham Hills
Crowne Plaza Baulkham Hills

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