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“Business hotel”

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Novotel Sydney Norwest
Ranked #2 of 2 Hotels in Baulkham Hills
Certificate of Excellence
Reviewed September 25, 2012

Crowne Plaza is a good business hotel. The building looks fairly new and has ample parking out front. There is also a small pool out front.The staff are cheerful and always ready to help out.

The hotel is probably a good option for business travelers if their offices are in the vicinity of Baulkham Hills. Also available are meeting halls for small conventions or meetings in a quiet and conducive area.

Rooms are simple and adequate. The closet in my room was rather small though.

There is only one restaurant in the hotel and it's called Whispers. Prices are pretty steep for average dining.

Over rating for me is 3.5 stars.

Stayed: September 2012, traveled on business
1  Thank PatKhoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaNorwest, Director of Sales at Novotel Sydney Norwest, responded to this reviewResponded November 21, 2012

Hello Pat,

Thank you very much for your honest assessment of the hotel for other travellers. We are looking into having better dining prices or options for our inhouse guests and your review has been duely noted by the management team.

Enjoy the rest of your year.

Kind Regards,
Ben Jamieson
Sales and Marketing Manager

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291 - 297 of 352 reviews

Reviewed September 5, 2012

I stayed there for two nights for a conference and was very happy.The staff was very helpful. In fact due to flight delays I did not get to the hotel until midnight and they were still smiling and very friendly throughout the check in process. The room was good and even though a room with one double bed was initially booked for me the staff did not make a fuss and very readily changed it to a twin share when they realized that my colleague and me wanted to share.

  • Stayed: August 2012, traveled on business
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1  Thank Reshma J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaNorwest, Director of Sales at Novotel Sydney Norwest, responded to this reviewResponded November 21, 2012

Hello Reshma,

Thank you very much for the review of our service which you enjoyed at the hotel. The time taken to give feedback to the hotel is much appreciated.

Regards,
Ben

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Reviewed August 26, 2012

We stayed there for a nite on 25th Aug 2012. Excellent Service Right from Check-In, Room Service, Restaurant & Service in Conference Room - Food was Delicious - Staff were Very Friendly, Smiling & Positive Attitude - Cheers Keep it Up !!!! We will be Definately be Back when we are on a Visit to Sydney from KiwiLand (Auckland)

  • Stayed: August 2012, traveled as a couple
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1  Thank Karim F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaNorwest, Director of Sales at Novotel Sydney Norwest, responded to this reviewResponded November 21, 2012

Thank You Karim,

The hotel really appreciates you taking the time to put forward your positive review of the hotel. We certainly look forward to having you back at the hotel when your next in Sydney.

Kind Regards,
Ben Jamieson
Sales and Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2012

I stayed for a night with my mum and aunt. Check-in was quick and easy. As a Priority Club member, I was able to get a late check out to 1 PM. Room was clean, could be a little bit more spacious though - we had a 2 double beds. Bathroom was clean. I left early and was able to settle the account while my mum and aunt stayed until 1 PM. Free parking and wi-fi. Would stay at this hotel again.

  • Stayed: August 2012, traveled with family
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Thank chayster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaNorwest, Director of Sales at Novotel Sydney Norwest, responded to this reviewResponded August 21, 2012

Hello chayster,

Glad we were able to look after your family for the brief stay at the hotel.

Due to contractual arrangements with the NRL we made a decision to change our bedding to have 2 Double beds in the room for them.

Appreciate that this takes up more space than our usual room configuration of a King Bed. Our benefit is that we are able to have 3 guests in the room without having to resort to a lesser comfortable rollaway bed option.

Look forward to being able to welcome you back again in the future.

Kind Regards,
Ben

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Reviewed August 19, 2012

We had a wonderful experience at the Crowne Plaza. Kelli Sullivan the on duty front desk manager went above and beyond to make sure that our experience was amazing. Our bed was not suitable when we arrived, she took us to three different rooms until we were happy with the bed. She also did everything she could to take care of us the rest of the evening. When we needed an additional blanket she herself brought it to us. The hotel is clean and comfortable. The beds could use an upgrade so that is the only reason I wouldn't give them an excellent rating. It is a quality hotel and the staff is what makes the hotel amazing!!!

  • Stayed: August 2012, traveled as a couple
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Thank hmigas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaNorwest, Director of Sales at Novotel Sydney Norwest, responded to this reviewResponded August 21, 2012

Hi hmigas,

Thank you for appreciating the time our staff had to make your stay more comfortable. Kelli certainly appreciates the fact that her customer service left an impression.

We are always looking to improve all facets of the hotel, glad Kelli was able to provide you with a comfortable bed to your liking.

Regards,
Ben

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Reviewed August 13, 2012

I'm in my 4th week of a business trip, staying at the Crowne Plaze Norwest. Staying here has been a very pleasant experience. It is a very well run establishment, the rooms and public areas are clean and spacious, with plenty of room to work and to relax. Dining is excellent, the room service is timely and the standar is very good. The courtesy coach to the nearby business park is particularly handy. The staff are fiendly and very helpful. I will be staying here again and recommend this hotel to anyone travelling for business in the area.

  • Stayed: July 2012, traveled on business
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1  Thank MarkJBung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaNorwest, Director of Sales at Novotel Sydney Norwest, responded to this reviewResponded August 21, 2012

Hello Mark,

The hotel really appreciates your comments. Thank you also for the time taken to have a chat with us about all facets of your stay. A pleasure to have you at the hotel.

We hope for your sake that you are able to complete this install and get back to spending some time at home.

Regards,
Ben

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Reviewed July 13, 2012

I have only stay at this hotel once burt I found it to be a lovely place to stay. I was going to a confrence and it was very close by the hotel and there was a shopping mall right around the corner so I had every at hand.

  • Stayed: November 2011, traveled solo
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Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaNorwest, Director of Sales at Novotel Sydney Norwest, responded to this reviewResponded August 21, 2012

Hello Mark C,

Thank you very much for taking the time to add your great experience at the hotel. The area around the hotel facilitates all guest needs as you stated. We look to continue to develop our guest experience and thank you for your feedback.

Regards,
Ben

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Sydney Norwest

Address: 1 Columbia Ct, Baulkham Hills, The Hills Shire, New South Wales 2153, Australia (Formerly Crowne Plaza Norwest Sydney)
Phone Number:
Location: Australia > New South Wales > Greater Sydney > The Hills Shire > Baulkham Hills
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Baulkham Hills
Price Range: $107 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Sydney Norwest 4*
Number of rooms: 132
Official Description (provided by the hotel):
Ideally located in the heart of the fastest growing business community in Sydney, and only 40 minutes from the Sydney CBD and only 15 minutes from Parramatta, Novotel Sydney Norwest offers you the best of both worlds. With the peace and tranquility of landscaped gardens and beautiful outdoor settings, coupled with our understanding of the needs of today's businesses, Novotel Sydney Norwest offers the perfect balance for corporate business and leisure travellers. Offering 132 superbly appointed rooms including Executive Spa rooms and Balcony King rooms. All rooms featuring king sized beds, tea & coffee making facilities, work desk, high speed internet access, in-room safe, ironing facilities, and cable television with pay per view movie. Hotel facilities include outdoor lap swimming pool, gym, restaurant and bar as well as conferencing facilities catering for up to 300 people. ... more   less 
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Also Known As:
Crowne Plaza Norwest Sydney Hotel Baulkham Hills
Crowne Plaza Baulkham Hills

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