Stained bottom sheet on bed - H/K unsure what to do so put clean sheet (when delivered - 20 mins later) on the bed MYSELF. (Mind you at a bit before midnight after a long day's travelling - not happy!)
Complaint dealt with but not to my satisfaction - Duty manager did not even come to see me or get back to me by phone as promised. Another staff member came to room and said "I don't know how this could have happened as a separate staff member checks all rooms cleaned"
I have stayed in hotels all over the world and Australia and have never encountered dirty sheets before this! $165 per night - sort of expected better than I got!
Breakfast in room - bacon so overcooked it crumbled when I tried to put the fork in it, scrambled eggs (beautiful) but hot chocolate anything but hot!
No b/fast menu in room for Sunday morning. Not greeted as Priority club member. No papers offered. Not advised that there was a shuttle service to local destinations. Not a happy visitor to your hotel, sorry. Have stayed in Crowne Metropol for a week in Melbourne and will certainly go there again but I will not stay in Crowne Plaza Norwest unless there is no other hotel in the vicinity.More
- Free Parking