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“The rudest staff and horrible room ive ever stayed in”

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Best Western Twin Towers Inn
Ranked #1 of 2 Hotels in Artarmon
Reviewed December 21, 2009

We stayed in a family room with 3 teenageers as we had an important doctors appointment at a local hospital. We were told check in was 2pm. We arrived at 3pm and after paying for our room we were sent to the back on the hotel and our room was still being cleaned. As I had a sick child I complained and was rudely told bad luck and had to wait. The room was second class and cleaning had been hurried and not done properly. The kids wanted to swim inthe pool but it was very dirty and all the tiles were cracked. I paid $250 for this room and It was a total waste of money. Never again

  • Stayed: October 2009, traveled with family
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Thank FAMILYOF52009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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163 - 169 of 174 reviews

Reviewed December 14, 2009

I stayed here for one night as I live 2 hours from the airport and wanted an early start the next day, I now wish I had of just chosen an airport hotel.

Best Western Artarmon was dirty, noisy, claustrophobic, smelly, old and just generally horrible.

All I wanted was 7 hours of sleep before my early flight, but we couldn't get that. Our room was noisy for most of the night, with loud traffic (the walls must have been made of cardboard), people coming and going and other commotion.

It was highly claustrophobic, with no air at all. Also stunk like cigarette smoke and the bed mattress must have been at least 20 years old. We almost left the place but decided to just stick it out. Thankfully didnt have to use the shower, it didn't look very inviting.

In short, choose somewhere else if you absolutely must stay in Artarmon or the surrounding suburbs.

  • Stayed: December 2009, traveled as a couple
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Thank africanlion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
An Agoda Traveler
Reviewed November 26, 2009

  • Stayed: November 2009
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Thank An Agoda Traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed February 27, 2009

Stayed here for 1 night on a business trip to Sydney. Room was clean, decor ok and bathroom a little dated. Hotel needs to spend a bit more on maintenance as a few things didn't work properly or were hanging together by a thread. Dinner in the restaurant was satisfactory - a bit like a pub meal. Continental breakfast was good, coffee machine for capuccinno etc, toast, cereals, danish, croissant, cold meats, cheese and fruit. Cooked breakfast is available. Overall a satisfactory place to stay on business but not a holiday location. My biggest complaint is the traffic noise from the highway - it could be heard all through the night and was very loud. Loud trucks and shouting can be heard from about 6am.

  • Stayed: February 2009, traveled on business
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Thank jpfree2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 12, 2008

The room smelled like mold and cigarette smoke. It was very out-dated and run down. The swimming pool was a filthy mess and not safe for swimming. A HUGE bug crawled up my back in the middle of the night. The place was a nightmare! The breakfast was sub-standard (stale danish and not much else to choose from). I would definitely NOT RECOMMEND this place.....

Stayed: March 2008
1  Thank nixinox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 13, 2007

Room was spotless and really comfy. Staff were very friendly and both brekkie and dinner in the hotel restaurant were excellent. Have told all my friends to try it and I will definitely go back again.

  • Stayed: September 2007, traveled on business
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Thank Broughton2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2017
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  • Stayed: June 2016, traveled solo
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Thank r0md0m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Front_Office88, Front Office Manager at Best Western Twin Towers Inn, responded to this reviewResponded June 14, 2017
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Additional Information about Best Western Twin Towers Inn

Address: 260-264 Pacific Highway, Artarmon, Willoughby, New South Wales 2064, Australia
Location: Australia > New South Wales > Greater Sydney > Willoughby > Artarmon
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Artarmon
Price Range: $87 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Twin Towers Inn 4*
Number of rooms: 41
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Also Known As:
Best Western Twin Towers Hotel Artarmon
Best Western Artarmon
Artarmon Best Western

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