Occasionally I must preface my commentaries with a disclaimer that I truly believe many reviewers are inspired to carve out negative reviews when they are dissatisfied with the food, ambience, product or service in a fit of retribution, and those who have been satisfied by the experience, don't expend the energy writing anything, thus making a big chunk of reviews adversely slanted! I consistently try to be even-handed, and do not hold back the negative, but also try to underscore the positive – always my ‘opinion’ and those with me at the time and with the understanding that one good or bad review does not reflect a business’ overall potential, actual character or track record. That said, Marco Polo defies my ability to be somewhat lenient! Of all the travel accommodation experiences I’ve had in my lifetime, this is hands-down the worst! They couldn’t find confirmed reservation, despite having a reservation confirmation number, a payment confirmation number, and the name of the person who took the reservations! After arriving there they told us that even with credit card, they do not guarantee room holds. The counter folk had no manners, very inconsiderate and an extreme bad attitude! Electronic door locks did not work. The place smelled of old wet dog and carpet. We were moved to another room. They couldn’t find the right keys. No one offered help with bags. We were hassled and inconvenienced by valet parking – which I don’t believe is actually run by the hotel. The walls were paper thin, noisy all night long. Nearly no amenities available. Non-smoking room smelled of cigarettes and something dead. Had there been other accommodations available, we would have gladly gone, but unfortunately some major event had pretty much booked everything in the area. No one at any time expressed being sorry for the inconveniences. This may be my first totally negative review of a place, and I am usually one to give the benefit of the doubt, but this place doesn’t even deserve one iota of positive. Highly not recommended.
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- Also Known As:
- Ramada Plaza Marco Polo Beach Hotel North Miami Beach
- Ramada Miami Beach
- Ramada Marco Polo
- Ramada Plaza Marco Polo Beach Resort Florida/Sunny Isles Beach