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“Would be OK except having to bribe the front desk for early check in” 3 of 5 bubbles
Review of Ramada Plaza Marco Polo Beach Resort

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Ramada Plaza Marco Polo Beach Resort
Washington DC, District of Columbia
2 reviews
“Would be OK except having to bribe the front desk for early check in”
3 of 5 bubbles Reviewed April 11, 2014

My parents recently stayed at this hotel and while they found it to be a good value for the price they had a horrible check in experience. Because they were traveling with my niece who was a toddler they called and asked the hotel in advance if they were able to check in early- they said no availability, upon arrival they asked again in hopes of getting any available room- again the answer was no there was absolutely no availability. Finally, my dad decided to give the guy at the front desk $10 and a room magically opened up and was available right away- maybe this is okay in the Dominican or mexico this is not what you expect at a hotel in the U.S.

  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank arb249
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,989 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (275)
Date | Rating
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  • Dutch first
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English first
Milwaukee, Wisconsin
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed April 10, 2014

I recently stayed at the Marco Polo for a conference. It was memorable, but not of any positive reasons. The hotel building itself is beyond tired; it's borders on being dump, from its lobby to it's rooms, to it's dining room, pool and fitness center. The staff - with the exception of the professional and courteous gentleman who run the valet parking - were either rude, incompetent or just plain disinterested. When I walked up to the concierge to ask a question he put a banana into his mouth and then to answer me. As you can imagine, it wasn't a pretty sight. The hotel does have one thing going for it, It's located on prime beach real estate in Sunny Isles. My room fronted the ocean. The only problem was I could barely see the Atlantic because of the dirt and grime on the windows. If the adventurer, Marco Polo, went on an expedition to discover this hotel he'd be very disappointed once he arrived at his destination, and I'd venture to guess that he'd check into another one. I would add that I only gave the above overall rating because when I left it blank I was unable to save my review.

Stayed February 2014, traveled on business
Helpful?
2 Thank Ravherber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, April 18, 2014
Dear Ravherber:

We are disappointed to learn about your review.
Our lobby, fitness center, pool & pool deck as well as pool furniture have been recently renovated.
I would like to learn more about your stay.
Please feel free to contact me directly at the hotel by phone.

Best regards,

Pablo Martinez
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 7, 2014

Good hotel with completely equipped kitchen, up to the dishwasher. All numbers with spacious balconies. Very attentive, friendly and sympathetic personnel. All requests were complied with, thank you! We booked room in advance. In 7 days of our stay there the cost of residence decreased for 300 dollars, the manager of hotel contacted us and counted the sum for payment. Unfortunately I didn't remember his name. The employee Hector reception - thanks! ;)
The blocked money returned on the cash card in 4 days.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Yana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoPoloBeachRes, Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, April 8, 2014
Dear Yana S,

Thank you very much for taking the time to share your experience with us and the rest of the TripAdvisor Community!

We truly appreciate it!

best regards from Sunny Isles Beach,

Pablo Martinez
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed April 5, 2014

Needed a room near Aventura and wanted to be on the ocean and on budget. The rooms were spacious, thats a plus, and fairly clean. The service was also OK, and many staff people, especially at the pool bar, were lovely. The location for where we needed to be was fine, although really, really challenging to get a taxi and quite expensive if you want to get down to Miami Beach proper. Also, not so much as far as dining in the immediate area. The pool area and beach were nice - always a plus to be on the ocean. The hotel was pretty run down, the bed was excruciatingly uncomfortable and hard. The breakfast was mediocre at best. Everything was pretty old and worn out. To top it off, in the two days we spent there, there was a fire alarm testing which seemed to go on for hours and then an entire afternoon with no water. If you need to be near Aventura and want to be on the beach and on a budget, I guess one could consider to stay here, but I would probably not go back under any circumstances

Room Tip: Facing the ocean would be a plus, I imagine, but those rooms cost more.
See more room tips
  • Stayed April 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Dave H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, April 18, 2014
Dear Dave H,

Thank you for taking the time to share your feedback.
As you mentioned, we are an affordable beach front property in the heart of Sunny Isles Beach.
We apologize for any inconveniences you might have experienced during our Fire Alarm testing, please note these are required and conducted by the City's Fire Dept in order to keep our guests safe.

Best regards,

Pablo Martinez
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Red Deer, Canada
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed April 4, 2014

Came here for a quick stay before our cruise. Patty at the pool bar was the only nice lady here! Never felt that welcome by people. Our room was nice although I see other people say they suck. Amenities are ok. Lots of rules! No playing ball in the pool, better were a shirt and shoes inside when coming I from the pool or the security guard won't let you in. Best bang for your buck! Just watch out cabs are
Pricey! Try the mango frost it's delicious!

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, April 18, 2014
Dear James W,

Thank you for your review!
We truly appreciate it. We'll make sure Patty at the Pool Bar gets your feedback.

Regards from Sunny Isles Beach,

Pablo Martinez
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Heilbad Heiligenstadt, Germany
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed April 3, 2014

- filthy room (very old)
- overall cleaneness bad
- staff unfriendly (especially "spanish" woman in box from valet parking
- can NOT recommend this Hotel
- 2 Breakfast for 4 people is just sad
- no parking space only valet parking
- no Restaurant to go for Dinner apart from a Pizza Place in the lower level...

  • Stayed April 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank ingolfherrmann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, April 18, 2014
Dear ingolfherrmann,

We value your recent stay feedback. We will share this with our staff in order to keep making improvements in our Customer Service as well as facility.

Best regards from South Florida,

Pablo Martinez
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clearwater, Minnesota
1 review
4 of 5 bubbles Reviewed March 31, 2014

We had a wonderful time at the hotel. However, beware, if you change reservations at the last minute, as we did by reducing the stay by two days, that the hotel will cancel the first reservation which you may have had at a discounted rate and charge you the going rate. Although I did have the hotel agree to the daily rate of the first booking, when we arrived there was no documentation of this agreement and we were still charged a higher rate. Also, upon arrival we did not get a full ocean view room that we originally booked. Our housekeeper Fedeline was awesome, however, and so were many hotel staff in the dining room and pool area. They remembered us from the last 5 years of trips to the hotel! Thank you Fedeline!

Room Tip: The 9th or 10th floors with full ocean view in a refurbished room is awesome! It is worth the dollar...
See more room tips
  • Stayed March 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Vacationer445
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, April 18, 2014
Dear Vacationer445,

Thank You for your review and rating! We will make sure to share this with our wonderful housekeeping staff!
We truly appreciate our repeated guests!

Best regards from Sunny Isles Beach,

Pablo Martinez
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Plaza Marco Polo Beach Resort

Property: Ramada Plaza Marco Polo Beach Resort
Address: 19201 Collins Avenue, Sunny Isles Beach, FL 33160
Phone Number:
Location: United States > Florida > Sunny Isles Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Sunny Isles Beach
#7 Green Hotel in Sunny Isles Beach
#7 On the Beach Hotel in Sunny Isles Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ramada Plaza Marco Polo Beach Resort 3*
Number of rooms: 250
Reservation Options:
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Also Known As:
Ramada Plaza Marco Polo Beach Hotel North Miami Beach
Ramada Miami Beach
Ramada Marco Polo
Ramada Plaza Marco Polo Beach Resort Florida/Sunny Isles Beach

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