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Ramada Plaza Marco Polo Beach Resort
Ranked #7 of 10 Hotels in Sunny Isles Beach
Komoka, Canada
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Needs Update!”
Reviewed March 25, 2014 via mobile

Stayed here for March Break. The location was perfect. The access to the beautiful beach was excellent. The pool was great. We stayed in two rooms, both left a lot to be desired. The first was on the second floor. We couldn't see out the windows they were so dirty. The room was very worn and needed a reno. The second room was on the ninth floor and had a balcony with a view. The room itself was in need of a makeover. The carpet was stained, the enamel was peeling off the bathtub. We were close to the elevators and could hear them running which was annoying at night. The water in the shower/tub had a brownish orange tinge to it.
We had to pay $18/day for valet parking. Our car was always waiting for us when we called for it. They were very efficient.
Front desk staff were not overly accommodating.
Free breakfast was not very good. We only went once out of five nights.

Stayed March 2014, traveled with family
Helpful?
Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, April 18, 2014
Dear Karen M,

Thank you for the beach, pool and valet feedback!


Best regards,

Pablo Martinez
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,140 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (291)
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English first
Tamarac, Florida
1 review
Reviewed March 25, 2014

I love this hotel. We always have a good time everyone is so nice. I have stayed here at lease 5 times or more. The location is awesome because you not in mess of South Beach not too far from it lol. Perfect location. The view is out of this world and the convenience of the beach & pool right on the back without having to get in the car awesome.

I must say two thumbs up for James, Javi, sorry I'm forgetting other names but I definitely will continue to come here

Room Tip: Beach view is the best.
See more room tips
  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jannies O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, April 18, 2014
Dear Jannies O,

We are thrilled with your review! Thank you for sharing your experience and the pictures!
We look forward to hosting your next stay!

Best regards from Sunny Isles Beach,

Pablo Martinez
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brossard, Canada
2 reviews
Reviewed March 24, 2014

Good location. Building really needs to be renovated but they keep it clean.
Excellent service at the pool and the beach from Ariel, Ricardo, Kennedi, Javi
Thank you everyone.!
Will probably come back.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank France1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, April 18, 2014
Dear France1961,

Thank you for your feedback and mentions of our Pool & Beach staff!
We truly appreciate it!


Pablo Martinez
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vernon
1 review
Reviewed March 23, 2014

Even though the hotel itself needs a lot of renovations we thoroughly enjoyed our stay. We had an ocean front room and the views were spectacular. The beach was beautiful sand and you could walk for miles, which we did. It also has a pool which is a nice size and very clean. We also had excellent customer service. Everyone was friendly and helpful.

Room Tip: The views from the ocean front rooms are incredible. We were on the eighth floor and it was very qui...
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shirley A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, April 18, 2014
Dear Shirley A,

Thank you for your great review!
We encourage everyone to visit us and enjoy our beach!

Best wishes from Sunny Isles, FL

Pablo Martinez
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakeland, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 18, 2014 via mobile

Right on a beautiful beach. There is a fabulous breakfast buffet over looking the pool and beach. Sauna and great steam room, small but comfortable workout room. Instructor Miriam offers complimentary workouts every day, Miriam very knowledgeable and also offers massage poolside for a small fee. Rooms are nothing to write home about but the staff makes up for it with awesome service. Best pizza baked right on site

Stayed March 2014, traveled on business
Helpful?
1 Thank Sue M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, April 18, 2014
Dear Sue M,

Thank you for sharing a wonderful review as well as your mention for Miriam our Fitness Center Instructor!

Regards from Sunny Isles Beach,

Pablo Martinez
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
Reviewed March 17, 2014

We stayed at the hotel 2 months ago and had a billing problem that went back and forth for a couple of months until James took over! He has provided us with and excellent customer service, following up with us to confirm that everything was done and taking care off! Thank you so much James for your help, time and finally helping us start solving this issue with hotels.com.

We very much appreciate it!!!!!

TG

Stayed January 2014, traveled with family
Helpful?
Thank Esther F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, April 18, 2014
Dear Esther F,

Thank you for your feedback and great review for James (Front Office Agent)

We'll make sure to share this with him!

Regards from South Florida,

Pablo Martinez
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
1 review
Reviewed March 14, 2014

Elevators always need cleaned they always stink. Most people are not very friendly. Rooms are run down and smell. The internet is so slow you might not get on. There are some nice people. Patty at the pool bar was very friendly and helpful about getting around town.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoPoloBeachRes, Operations Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, April 18, 2014
Dear Tim K,

Thank you for your review and mention of our pool bar bartender Patty !

Best regards,

Pablo Martinez
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Plaza Marco Polo Beach Resort

Property: Ramada Plaza Marco Polo Beach Resort
Address: 19201 Collins Ave, Sunny Isles Beach, FL 33160-2202
Phone Number:
Location: United States > Florida > Sunny Isles Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Sunny Isles Beach
#7 On the Beach Hotel in Sunny Isles Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ramada Plaza Marco Polo Beach Resort 3*
Number of rooms: 250
Reservation Options:
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Also Known As:
Ramada Plaza Marco Polo Beach Hotel North Miami Beach
Ramada Miami Beach
Ramada Marco Polo
Ramada Plaza Marco Polo Beach Resort Florida/Sunny Isles Beach

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