Arriving around noon time, staff @ customer desk seemed lacking professional customer care skills though filled with cocky attitude. Requested to see a room on 8th floor in order to reserve it. I was given a key & by the time I am back to the desk to confirm it which was in less than 5 minutes. They said no the room already given to another guest. At the same time my family found somebody entering the room while they are inside!!!!!!!!The trouble is that no apology or even feeling of wrongdoing.
Unbelievable. Beach is amazing though
- Official Description (provided by the hotel):
- Just minutes from Miami and Fort Lauderdale, Newport Beachside Resort offers world-class services combined with outstanding value in a beautiful oceanfront setting. 300 guest rooms include those with an ocean or cityscape view and those with balconies overlooking the ocean. Resort amenities feature oceanfront pool, on-site restaurants, cabanas, children's playground and historic pier. ... more less
- Reservation Options:
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- Also Known As:
- Newport Beachside Hotel Sunny Isles Beach
- Newport Beachside Resort
- Newport Miami Beach
- Newport Hotel Miami Beach
- Newport Beachside Hotel Resort
- Newport Beachside Hotel And Resort Florida/Sunny Isles Beach