We flew into Miami, and spent one night before driving to the Florida keys. We also made a one night reservation before flying home. The morning of our first nights stay, the water in our room went completely out for about 20 minutes. No water at all! I called down, and the. Hotel manager called me back promptly. He was very nice, and offered to comp our next nights stay for us, which we were very happy about. When you stay at a hotel at this level, you expect them to take care of you if there is a problem, which they did.
Our junior suite was very nice, clean, and had a great bathroom with lots of towels in it. The view from our balcony was magnificent. The only thing we did not like was they only had one restaurant open, so we went across the street to eat. There are tons of restaurants in the area so no big deal.More