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“Cold food and poor service”
Review of Tony Roma's

Tony Roma's
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Price range: $0 - $30
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Restaurant details
Good for: Families with children, Large groups
Dining options: Breakfast, Late Night, Delivery, Reservations
Reviewed December 28, 2013

We went for happy hour and decided to get a nibble at the bar. What RIB joint takes in excess of 45 minutes to bring out a “cold” rack of ribs and runs out of potatoes at 7:30 at night? Plenty of staff at the bar yet service sucked. Rice in lieu of potatoes was also cold. Needless to say, we didn’t eat the cold food. They offered to bring us out hot food but we declined and left.

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Thank pinked_10_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TR_TonyRomas, Public Relations Manager at Tony Roma's, responded to this reviewResponded December 30, 2013

Hi,

We are terribly sorry about your recent visit to Tony Roma's. It should not have taken 45 minutes for one rack of ribs. Please feel free to email us at: socialmedia@romacorp.com. Please include your name, phone number and email as well. If it isn't too much trouble we'd love to have a brief description of your recent visit and lastly let us know which location you visited. We hope to hear from you soon.

Thank you,

Team TR

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed December 27, 2013 via mobile

Many of you said that it was hit or miss, and for us it was a miss. You know things are not right when the staff on the front desk seem to having a disagreement with the manager.
On the plus side, we were seated in about 10 mins, service was pleasant but brisk, we ordered only mains which took over 1 hour, waiting staff were clearly rushed off their feet and it was impossible to get eye contact. We sat down around 7:15 and at 8:30 the food arrived, this is where things went downhill, they had ran out of mashed potato so just decided to substitute for baked potato, the corn on the cob must have been cooking for hours, the beef ribs had been cooked so much the meat (what little there was) was welded on the rib bones, the knives provided where massively oversized and too blunt to remove any meat. Surely the point of the Tony Romas menu is simple food thats easy to provide en-mass, well the waitress put the blame on the kitchen staff....i think they must survive on one off visits by the constant churning holiday trade so dont need to really up their game.
Just go to macdonalds, you will have an equally mediocre meal and not have to wait for it.

Thank Stevemac20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 12, 2013

service was excellent. It was just across the street from the Hotel. Menu had a lot of choices. Good food, without breaking my wallet.

Thank Anneagent002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2013

I have been going to Tony Toma on Collins Avenue for more tan 15 years. Every visit I make, the quality of the food and service takes a few steps in the wrong direction. I was there in August, and swear that I will NEVER return. If I'm after a quick, cheap meals, Flanigan's.

Thank 666Tom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2013

in three trips to Florida, we always go to Tony Roma's, and go on their terrace, service is very professional and the food exquisite. ratio quality and price is at the top. Their wine list is correct at good prices, Do not be afraid to try them you will be back
Enjoy

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Thank comtois-19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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