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“The hotel charged our credit card in U$496 with no reason”

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Marenas Beach Resort
Certificate of Excellence
Belo Horizonte
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“The hotel charged our credit card in U$496 with no reason”
Reviewed April 5, 2014 via mobile

I was in the hotel between November 30th and December 3rd, with my wife, and 3 more friends. The hotel is nice and has a decent service.
The surprise occurred 11 days afte when we were back in Brazil.
The hotel charged our credit card in U$496 with no reason at all!!!
All room fares were pre paid, and we paid the parking fares while we were there... There was nothing else to be paid.
We tried to contac the hotel, but no answer.
We need the hotel to take care of this situation ASAP. We are giving the hotel a second chance to help us in a friendly way, or we gonna have to sue them or something.
Thank you

Stayed December 2013, traveled with friends
Helpful?
3 Thank Gustavo V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan M, General Manager at Marenas Beach Resort, responded to this review, April 7, 2014
Thank you for your letting us know about your billing issue from December of last year. Please reach out to me directly at DMcDermott@MarenasResort.com so we can work to resolve your issue.

Regards,

Dan McDermott
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (161)
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English first
Lander, Wyoming
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 29, 2014

The property is OK, the beach is great. Just do not rely on them for anything like getting you a cab, or getting you into your room before 4 PM. We called and asked for an early check in as we were arriving at noon. They did not say no, rather that they would call us when our room was ready. They called us at 4. Then we called and asked them for a cab in twenty minutes. We got down to the lobby in twenty minutes, no cab had been called. Twenty minutes later they tell us they can not get us a cab! We walked out to the street and were able to hale one down, arriving forty minutes late to our dinner. We did have a so so lunch in the restaurant while we were waiting for our call. I think what was most frustrating was that no one would take any responsibility, treated us like it was not their fault. High priced resort with lousy service.

Room Tip: rooms on ocean front are nice.
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Charlie82520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan M, General Manager at Marenas Beach Resort, responded to this review, April 2, 2014
Thank you for your important feedback regarding you recent stay. We are truly sorry we couldn't accomodate you earlier than our normal 4PM check-in time. It is very difficult during the winter months due to our high occupancy to honor all of our requests for early check-in. I am also sorry our staff was not able to recover sufficiently from not having called a taxi as requested. Taxi service is also difficult to manage due to their business demands and are not as reliable as we would like when it comes to timing. I will be certain to share your experience with our staff, so we can work to improve for our future guests.

Again, we thank you for your feedback. I offer my sincerest apologies for not being able to provide the experience you expected.


Thank you for being our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, Tennessee
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 27, 2014

My husband and I stayed at Marena's for two nights following our cruise from Miami. We were VERY impressed! The location is right on the beach with beautiful views of the ocean and bay. Victoria Jaramillo (front desk manager) is a true asset to the resort. Her interactions with the staff and with the customers should be recognized. She dealt with a problem we had with our outside reservation with professionalism and compassion, going above and beyond to make us feel very welcome and truly making our time there memorable. Everyone we encountered at the front desk was helpful and gave their full attention to the customer.
Charley (concierge) did a wonderful job of setting up our Everglades air boat and alligator tour, which I highly recommend, and was very friendly and seemed to work efficiently. Although we did not get to utilize the beach chairs for more than a few hours, the beach staff (chairs and towels) were very friendly and accommodating. The pool and spa pool closed at 10pm, but we swam both nights well after this time and were not bothered. We were more than happy with our stay and very grateful for the caring staff there. I recommend bringing a few soft drinks and waters with you to keep in the room since there is a small refrigerator even in the smaller rooms.

Room Tip: Corner rooms have the best view...well worth it to have a balcony. 10th floor gave an amazing view a...
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LarissaM410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan M, General Manager at Marenas Beach Resort, responded to this review, April 2, 2014
What a nice review which I have the pleasure of responding to. I am truly happy you chose to stay at Marenas Beach Resort after your cruise. Victoria Jaramillo does a great job for our guests and I am glad she turned your difficult experience with the outside rental into a positive memory. We thank you for sharing your experience and look forward to once again having you as our guests.


Yours in hospitality,



Dan McDermott
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Florida
Level Contributor
122 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed March 27, 2014

We stayed in a one bed/ 2 bath suite. The first room had extremely dirty carpet. We asked to be moved. The front desk staff changed the room to a room with new carpet qucikly. The rooms are great, Large nice furnishings, kitchen and two bathroms with a family is wonderful. Note the coffee maker is a keurig, so don't bring ground coffee. The oceanfront view and large balcony were stunning. They were also very clean, housekeeping came as soon as we left the room in the morning to clean. I appreciate that. The sofa bed was given four stars by my kids, very comfortable with a real mattress.
Unfournatly the rooms and views are the only part I can reccomend. The pool area is very small for resort this size. It also needs update and repair. The pool bar is somthing I would put on my lanai, very small . They also play pop music all day and night very loud. I am not old by any means but it was irratating. I could also hear it in my room and we were on the 8th floor. The beach area is beautiful. The beach staff was hard working and friendly. Danny was very helpful. Although they do allow people to came at 830am and put towels on chairs then dissappear, one of my pet peaves. The beach sever did not appear until after 2pm. We had to grab him after he came to a family behind us. No server came by and offered us food or drink. I expect that in a place calling itself a resort. We did not use the main restaurant. It had poor reviews on Yelp, and there were no menus in the room, I still don't even know what kind of food they serve,I only saw a few people eating there mainly breakfast. Did not use the spa either, again no menus in the room. Overall if the room and view are what you want this will be fine. If you expect an actual resort, this is not what I consider a resort. They are triying but need to fine tune amenites.

Room Tip: Ocean front, high floor
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ocean68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan M, General Manager at Marenas Beach Resort, responded to this review, April 2, 2014
Thank you for your Trip Advisor review. As you mention, we continue to make improvements to the property, which includes the ongoing re-carpeting project. Although our pool is cozy and cannot be made larger, we are undergoing a major renovation in June to revitalize the pool area which includes a new Pool WaterFall and Pool Bar improvements. I will be sure to share your comments directly with our food & beverage team regarding the beach service. Lastly, we are currently working on new menus which will definitely be displayed throughout the property, including the guest rooms.

Your comments are very important as we continue our ongoing improvement plans.


We thank you for your feedback and hope you would give us another opportunity to serve you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Commerce Township, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 23, 2014

We just wanted to take the time to thank the staff of the Marenas Resort...there was a room mix up upon arrival but it was quickly rectified by the front desk staff. Scott from the Concierges desk was exceptionally polite and hospitable as well as the Beach Side attendants Joe and Danny. We were treated like royalty while sitting in our cabana on the beach. IMPECCABLE!!!! We didn't want to leave! Can't wait til' our next visit. Thank you all. Antwan and Ericka - Commerce Twp, MI

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Egard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan M, General Manager at Marenas Beach Resort, responded to this review, March 27, 2014
Thank you for your review of Marenas Beach Resort in beautiful Sunny Isles Beach. We are glad to hear you escaped the Winter Cold and were able to enjoy the Sun and Fun of Miami. I will be sure to share your review with Scott, Joe, Danny and the entire Marenas staff.

We look forward to your next visit. A trip to Marenas is always a good way to Escape the Winter.


Thank you for being our guest.



Dan McDermott
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Hope, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 23, 2014

A wonderful gem where you get a suite rather than a room, for a reasonable price. A fully stocked kitchen, washer and dryer, deck with ocean view, and bedroom separate from living room are standard here as all rooms are suites. The beach and pool service are superb, the food is great and reasonably priced, and the staff is friendly and helpful. Clean, great location, beautiful, and affordable.

Room Tip: All rooms are great as they are all suites. Even without an 'ocean view' you can see the oc...
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MVWM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan M, General Manager at Marenas Beach Resort, responded to this review, March 28, 2014
We thank you for your positive feedback regarding your most recent visit to Marenas Beach Resort. As you mention, our Suites allow you to unwind and enjoy all of the comforts of home in a relaxing resort atmosphere. I will be certain to share your experience with our entire staff as our team works extremely hard to ensure our guests enjoy their stay.

We look forward to your next visit.


Thank you for being our guests.


Dan McDermott
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashburn, Virginia
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed March 23, 2014 via mobile

Came in for a long weekend stay; rented a condo unit 1 bd, 1 bath with ocean view patio, W/D, & kitchen. Overall, the hotel is probably on par with a Spring Hill or newer Courtyard in terms of look, styling, and ambiance. Pool is small compared to other properties nearby. Beachfront services are excellent - Daniel set us up right with a beachfront canopy, bed, and lounge right at water's edge - and checked in at regular intervals to offer bar service.

Lots of families here; many from Colombia, Venezuela, & elsewhere in Latin America.

All said, excellent value for $$, compared to other area properties.

Stayed March 2014, traveled as a couple
Helpful?
Thank slave2mybulldog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan M, General Manager at Marenas Beach Resort, responded to this review, March 28, 2014
We are glad you had a chance to make a trip to Marenas Beach Resort to enjoy the warm Florida Sun. Our Suites do offer a great value in terms of space and amenities when compared to other similar properties in the area. And, the resort's cozy pool will be receiving upgrades in the Summer to add the Waterfall back into the pool experience.

We look forward to your next visit.


Thank you for being our guests.



Dan McDermott
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marenas Beach Resort

Property: Marenas Beach Resort
Address: 18683 Collins Avenue, Sunny Isles Beach, FL 33160-2404 (Formerly Le Meridien)
Phone Number:
Location: United States > Florida > Sunny Isles Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Sunny Isles Beach
#2 On the Beach Hotel in Sunny Isles Beach
#4 Romantic Hotel in Sunny Isles Beach
#4 Family Hotel in Sunny Isles Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Marenas Beach Resort 4*
Number of rooms: 186
Official Description (provided by the hotel):
Situated midway between Miami and Fort Lauderdale, Marenas Beach Resort enjoys a desirable location on a glorious 2.5 mile stretch of pristine white sand in Florida's French Riviera of Sunny Isles Beach. Combining classic and contemporary styling to make up its design, Marenas offers a combination of rooms and suites each with views of the glistening Atlantic Ocean and Intracoastal Waterways ideal for family retreats or an intimate couple's getaway. As a member of Benchmark's Hotels and Resorts, Personal Luxury collection Marenas is sure to exceed your expectations. In addition, newly redesigned event space to span over 10,000 square feet of flexible indoor and outdoor function areas with breath taking panoramic views. ... more   less 
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Also Known As:
Marenas Hotel Sunny Isles Beach
Meridien Sunny Isles Beach
Le Meridien Sunny Isles Beach
Sunny Isles Beach Meridien
Sunny Isles Beach Le Meridien
Marenas Beach Resort Florida/Sunny Isles Beach

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