I stayed here last year with no real issues. The apartment was clean but the residence itself was really lacking. This year was a whole new experience - the WORST! One of our keys being to another room. I called the number on our email confirmation from Elite city stays but,lines were busy left a message. No return call left another message - in response - left another message. Attempted to go to the pool - access card doesn't work. Was given another number by the residence to Elite stays but voicemail left message called the number from previous day - answering service apparently there phones are very busy. I could not take it. I yelled at the service and then sent another email and finally at day 2 a call back. Apologies were made key corrected and new access card. And don't let me forget to mention the phantom business office on the third floor with dirty laundry laying all over the hall. Didn't try the access card till the next day because of rain but big surprise - IT DOES NOT WORK! Back to calling the very busy office and leaving messages and calling cellphones with only voicemails! And sending emails - I just want to use the pool! Thank God for the people at the residence who have nothing to do with elite stays were nice enough to activate the access card because Elite Stays never bothered to contact me. Don't let me forget to mention no hot water - roach in the tub and ripped up carpeting.
This was a complete joke!!! Elite Stays is lacking in customer service skills big time. Alot of this did not have to happen if a company operated their business in a professional manner. Take some pride in your work and operate in some integrity.
- Official Description (provided by the hotel):
- Residences at Intracoastal Yacht Club by East Coast Corporate Housing is an exclusive high-rise residential style property with luxury resort amenities offering extra-large 1, 2 and 3 bedroom condo style residences including a plethora of amenities for your enjoyment. All of course, free of charge during your stay. ... more less
- Also Known As:
- Residences At Intracoastal Yacht Club Hotel Sunny Isles Beach
- Residences At Intracoastal Yacht Club Florida/Sunny Isles Beach