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“Low End”
Review of Sole on the Ocean

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Sole on the Ocean
Ranked #4 of 10 Hotels in Sunny Isles Beach
GreenLeadersBronze level
Reviewed February 12, 2011

1. Ocean view included having to lean over the balcony to view. Otherwise got to see the air conditioners on the top of the parallel building.
2. Front desk did not have an English map of local area.
3. The room was the size of a tampon box.
4. The walls were paper thin...think college dorm.
5. The tv was the size of an ipad.
6. Nothing within walking distance besides strip malls.
7. The bed did not have a mattress pad.
8. The door to the bathroom did not have a latch.

  • Stayed: February 2011, traveled as a couple
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1  Thank tony55419
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded March 24, 2011

Dear valued guest,

Thank you for taking the time to provide a detailed review of your stay. In response to reviews such as yours, we will be providing pictures and square footages for the various room categories as well as better descriptions of amenities (flat screen televisions are 26”-32” in the bedroom and 42” in the living room). We also want to assure you that we are making the necessary requirements to make our rooms quieter, as well as offering expanded amenities and providing additional services to enhance our guests’ stay.

We do, in fact, have many strip malls in walking distance. However, the characteristics of these shops range from mid- to high-end fashion boutiques, coffee and juice shops, jewelers, gourmet grocery and international selection of restaurants; this is something we cannot change.

We will continue to strive towards making improvements to our business.

Best regards,
Robert Adams
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,176 - 1,182 of 1,955 reviews

Reviewed January 29, 2011

Beautiful and very efficient first impression upon entering the lobby and thru checkin. Room was very clean and adequate. Hotel's ammenities are just right for a relaxing vacation on the beach. Personnel was very friendly and helpful at all times and for all hotel services: valet parking, beach attendants....etc etc.. Would stay again and recommend this hotel.

  • Stayed: August 2010, traveled as a couple
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Thank rcaball255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 26, 2011

I would like to say that as far as class and service, we were more than surprised and impressed. We felt like movie stars from the complimentary valet parking to the beach free sole insigne beach chairs, cushions towels and umbrellas and pristine ocean color and conditions . The rooms had bright white linens and comforters that made us feel we were in a brand new bed every night. We felt like kings and queens. Not to mention the location of Bal Harbor Shops and restaurants. We have decided to make this our yearly summer relaxing spot every summer.

  • Stayed: July 2010, traveled as a couple
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Thank timmsell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 21, 2011

We traveled to Miami in May for a relaxing trip and that is exactly what we got! We were so pleased with the room and the location was close to the beach and within walking distance to everything we needed. The staff got us anything we needed wirhin a matter of minutes and the poolside bar was awesome. We could not have asked for a better few days to get away. We are planning another trip this May.

  • Stayed: May 2010, traveled as a couple
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Thank eraymer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2011

It's being marketed as a hotel, but they don't really know how to operate a hotel.

The building is nice, new and pretty well designed. Although all the furniture and bathroom fixtures were probably brought in with a few containers of OK reproductions directly from China, the "hotel" looks the part. Everything is on a very small scale, starting with the plot of land they built on. From the driveway to the rooms and the pool, I felt as though I was in Japan.

The staff although courteous, have their hands tied. The front desk agents despite being polite, aren't necessarily trained at all, housekeeping don't even have carts and the maintenance guys don't really know how to work anything in the building. There is something to be said for the training a new property with new staff receive from a chain such as Starwood or Hilton which this place did not have the benefit of.

We stayed in a 1 bedroom ocean view suite, and as with most properties it was a partial view as expected. We specifically chose this hotel because it offered a full kitchen and laundry machines, which I guess it did. There was a refrigerator, a dishwasher, stove and combination microwave/oven as well as a washing machine with a built in dryer that doesn't dry. There weren't any kitchen utensils, pots or pans, soap for the dishwasher or washer/dryer, no kettle, can opener etc... Of all the hotels we have stayed in with kitchens (Starwood vacation ownership, the Stowe Mountain lodge, Residence Inn, Element etc..) all of these items were included. When we mentioned this to the front desk, we were abrasively told to go to Walgreens across the street. The only items later provided to us were 1 pot without a lid, 1 pan and a couple of spoons (which were previously well used). So, on the first day of our vacation, off I went to buy soap for the dishwasher and washing machine, and some items for the kitchen to make it useable.

Too many things seemed unfinished - and this was in all the rooms. There are 2 tracks for curtains, but only one curtain (no sheer privacy curtain to let in some light). The closets don't have bars installed to hang anything. Towels for us and all the guests were a MAJOR issue throughout, I guess they just didn't know how many to buy. Upon a walk through the garage, I saw their commercial laundry facility for towels for the entire hotel - 2 residential washing machines.

This property is a time share facility. There is a sales office in the lobby selling the "hotel rooms". As with us, non owners can stay at the property where I assume the revenue is split between management and the owners.

I still gave a good review because this place has potential and it really is up to management to improve and make this property a success. If lack of service doesn't bother you, and you want a modern room on the beach in this area, go for it. We still had a nice stay. It should be mentioned that we paid close to $400 per night for the lack of service and amenities.

  • Stayed: December 2010, traveled with family
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Thank seekay03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 20, 2010

Our original booking was for the Saturday to Monday and we had such a great experience that we extended our stay for another three days. Service was outstanding, staff was friendly and courteous could not have been nicer. We were offered an up grade at check-in at a reasonable price and it was well worth it. Our suite was a one bedroom partial ocean view with a living room kitchenet. You had a view of the ocean from both rooms just sitting on the couch you didn't even need to go out on the balcony. Just wished that they had two chair on the balcony. Very modern and very clean.
Just a remarkable stay.

  • Stayed: December 2010, traveled as a couple
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Thank CVMMAR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2010

Our stay at Sole on the Ocean was simply fantastic. The hotel staff at check in were very organized, and the process took only minutes. Our room was perfectly appointed, and the accommodations were perfect for myself, my husband, and our teenage daughter with a room that has a private hallway, and then two seperate doorways. The beach was great, the pool also, and the gym facilities are nice and very clean. Alba has a very nice atmosphere for cocktails at night, overlooking the ocean, and the view from our room of the city lights was an amazing sight every night. The food at the pool bar was excellent, and the mojitos are the best in Miami! I would highly recommend this property to a family for a great Miami vacation. Close enough to South Beach, but also not difficult to get around or get to from any location. Close to great dining and entertainment.

  • Stayed: November 2010, traveled with family
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Thank lisaleb7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sole on the Ocean

Address: 17315 Collins Avenue, Sunny Isles Beach, FL 33160
Phone Number:
Location: United States > Florida > Sunny Isles Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Sunny Isles Beach
#1 Green Hotel in Sunny Isles Beach
#3 Family Hotel in Sunny Isles Beach
#3 Romantic Hotel in Sunny Isles Beach
#4 On the Beach Hotel in Sunny Isles Beach
#4 Luxury Hotel in Sunny Isles Beach
Price Range: $196 - $481 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sole on the Ocean 4*
Number of rooms: 249
Official Description (provided by the hotel):
Sole On The Ocean, Sunny Isles Beach is located between Miami and Fort Lauderdale. Our boutique resort soars above some of South Florida's most celebrated shopping destinations, restaurants, nightlife, and the Atlantic Ocean. Sole on the Ocean's 24-stories and 249 rooms offer a fresh perspective on Sunny Isles Beach. Services include access to our gym, outdoor pool and sundeck, beach umbrellas and lounge chairs, complimentary paddle boards, Food Service at the beach, pool and room service from the kitchen of our Fresh American Bistro. ... more   less 
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Also Known As:
Sole On The Ocean Hotel Sunny Isles Beach
Sole On The Ocean Florida/Sunny Isles Beach

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