Overall our stay at this location was outstanding, room was great, food was "OK" overpriced for breakfast................and dinner menu needs a tremendous amount of work. Needless to say the Hotel and the workers were excellent, with that being said I would like to recognize a particular individual for going above and beyond. Paul the Bellman...........sorry I did not catch the last names.........however Paul's personality, charisma, attentiveness, and overall service to represent your brand and take care of the customer was unlike anything I have seen in a very long time. My only hope is that my experience in other hotels in the future will be the same as the one I had at Sole with Paul.......Please take the time to share this email with Paul and thank him on my behalf, he should be the ambassador to customer service in your hotel going forward.
Sincerely Hector RoldanMore